10/02/2026
Some of the most capable leaders we work with are the last to believe it. A good reminder that 360 feedback can build confidence just as much as it exposes blind spots.
𝗪𝗮𝗶𝘁𝗶𝗻𝗴 𝘁𝗼 𝗯𝗲 𝗳𝗼𝘂𝗻𝗱 𝗼𝘂𝘁
He described it to me like this.
On the outside, a capable, experienced leader. On the inside, a young lad wondering when someone was going to find out.
He'd felt it in every role he'd held, and every time he moved up.
Then his 360 feedback came back.
The graph showed three lines: his manager's ratings, his team's ratings and his own. Two of those lines were well above the third.
Guess which one was his.
I see this a lot in people who come to me wanting more confidence. They're not short of evidence. They're short of 𝘣𝘦𝘭𝘪𝘦𝘷𝘪𝘯𝘨 it.
The praise gets filed under "𝘵𝘩𝘦𝘺'𝘳𝘦 𝘫𝘶𝘴𝘵 𝘣𝘦𝘪𝘯𝘨 𝘬𝘪𝘯𝘥."
The mistakes get filed under "𝘴𝘦𝘦, 𝘐 𝘬𝘯𝘦𝘸 𝘪𝘵."
So what helped him?
Seeing it in black and white. Hearing "𝘺𝘰𝘶'𝘳𝘦 𝘥𝘰𝘪𝘯𝘨 𝘸𝘦𝘭𝘭" is easy to brush off. A graph with your own line sitting well below everyone else's is harder to argue with.
Hearing his own words. At one point he said, almost in passing, "𝘐 𝘬𝘯𝘰𝘸 𝘐'𝘮 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘨𝘰𝘰𝘥 𝘮𝘢𝘯𝘢𝘨𝘦𝘳𝘴 𝘩𝘦𝘳𝘦." I asked if I could repeat it back to him. Then I suggested he let it sink in. He went quiet for a moment. It's hard to argue with yourself.
Asking others what they see. He asked a trusted colleague, "𝘞𝘩𝘢𝘵 𝘤𝘢𝘯 𝘺𝘰𝘶 𝘴𝘦𝘦 𝘪𝘯 𝘮𝘦 𝘵𝘩𝘢𝘵 𝘐 𝘮𝘪𝘨𝘩𝘵 𝘯𝘰𝘵 𝘣𝘦 𝘢𝘸𝘢𝘳𝘦 𝘰𝘧?" The answer wasn't what his inner critic had predicted.
He put it well himself: he realised 𝘩𝘦 was the blind spot, working hard to hide from the people who could already see him clearly.
I'll admit I'm not immune to this. I still have a sticky note on my desk that says "𝘐 𝘢𝘮 𝘢 𝘨𝘳𝘦𝘢𝘵 𝘤𝘰𝘢𝘤𝘩." Writing it felt ridiculous (and a little embarrassing to confess here). Some days I believe it. Some days I just read it.
If any of this sounds familiar, here's a small first step:
Think of one kind thing someone said about your work recently. Write it down. Read it once without adding "but…"
That young lad who's waiting to be found out?
Maybe he already has been found. And people like what they see.