Edwards Answering Service Enterprises, Inc.

Edwards Answering Service Enterprises, Inc. Providing live, local and professional telephone answering services for more than 6 decades. Operational 24/7 365 days a year.

We pride ourselves in top-notch customer services and second to none dependability. Edwards Answering Service Enterprises, Inc. (EASE) was founded by Fred and Betty Edwards in 1954. Our family owned and managed company has a strong commitment to providing exceptional phone answering service that is as important to us now as it was when we first opened. Answering your calls with professionalism and

understanding has always been the case and we continue striving to not only meet, but exceed your expectations. Through the detailed training of our telephone, online & virtual answering service representatives and the careful monitoring of your calls, we have the capability to handle any telecommunication situation. Service quality and stability is crucial in our industry. Operating 24 hours, 7 days a week, we are the business that never stops working for you. We employ 30 operators and we are highly selective in the recruitment of our telephone service representatives who embrace our partnership philosophy and customer service values. Our multi-skilled and experienced management team puts us ahead of the competition. Enterprises are created by companies that are ready to embark on bold new ventures and we are no exception to that rule. Utilizing Telescan Spectrum Data Management System software with hard drive and backup system redundancy ensures that your calls will never go unanswered. We also employ an uninterrupted power supply with a large capacity gas-line fueled generator. Our building remains fully operational even during the worst weather and/or disaster-related circumstances. Some of our products include:
- phone answering service
- virtual answering service
- medical answering service
- live answering service
- website customer support
- virtual pbx
- internet services
- plain old telephone service
- call center answering services
- online customer services
- virtual Observer software

Even as summer begins to fade, storm season doesn’t. Fall brings wind, rain, and the scramble to get roofs ready before ...
08/25/2026

Even as summer begins to fade, storm season doesn’t. Fall brings wind, rain, and the scramble to get roofs ready before winter — and crews can’t take those calls from a ladder. A professional roofing company answering service helps to triage storm damage, book inspections, and field weather-driven call surges 24/7, so no lead slips away.

Learn why your roofing company needs an answering service to capture storm calls, qualify leads, and stay responsive 24/7.

“Your organization’s service has been extraordinary. It has surpassed my expectations, and I am very grateful. [You have...
08/18/2026

“Your organization’s service has been extraordinary. It has surpassed my expectations, and I am very grateful. [You have] been very supportive and patient in my new adventures of beginning a practice.”

— Ines Zemaitis, APRN, Connecticut Primary Care and Wellness.

Whether you’re launching something new or scaling up, Edwards is the partner that answers. Email [email protected] or call 1-800-606-3273 to learn more.

Summer is winding down, and business is picking back up. As calendars fill up and the fall rush begins, a missed call is...
08/11/2026

Summer is winding down, and business is picking back up. As calendars fill up and the fall rush begins, a missed call is a missed opportunity. Edwards keeps you covered with live, professional operators answering 24/7 — no voicemail, no lost leads, no matter how busy things get. Ready for the busy season? Call 1-800-606-3273 or email [email protected].

Backpacks, forms, and a flood of appointment calls — back-to-school season means families booking check-ups and teeth cl...
08/05/2026

Backpacks, forms, and a flood of appointment calls — back-to-school season means families booking check-ups and teeth cleanings before the year begins, and dental offices definitely feel the rush. An answering service can help you handle appointments, rescheduling, and after-hours emergencies 24/7, so your front desk can focus on the patient in the chair.

Ensure your dental practice’s efficiency with our answering service. Learn why your dental office needs an answering service and how to...

“It is of utmost importance that any calls which come in when we are unavailable are handled professionally, accurately,...
07/31/2026

“It is of utmost importance that any calls which come in when we are unavailable are handled professionally, accurately, and in a timely manner… your staff has always been courteous and helpful. Keep up the excellent work!”
— Nancy E. Lagan, Practice Manager, R. Winfield Raynor, M.D.

Professional, accurate, and always courteous — that’s the standard we bring to every call. Email [email protected] or call toll-free at 1-800-606-3273 to learn more.

Parents and students expect fast answers. Discover why your tutoring company needs an answering service to capture inqui...
07/28/2026

Parents and students expect fast answers. Discover why your tutoring company needs an answering service to capture inquiries, schedule sessions, and stay responsive year-round.

Learn why your tutoring company needs an answering service and how Edwards can help you capture inquiries, manage scheduling, and more.

Chainsaws humming, crew in the canopy — the one thing you can't safely do from a bucket truck? Grab a ringing phone.  Ou...
07/27/2026

Chainsaws humming, crew in the canopy — the one thing you can't safely do from a bucket truck? Grab a ringing phone.
Our blog breaks down why tree care companies need an answering service. We can capture storm-surge calls, triage true hazards, and book inspections 24/7, all while your climbers stay focused in the field.

Your tree care company needs an answering service to triage hazards, manage storm surges, and book work 24/7.

Showing houses, closing deals, racing to the next appointment — the one thing you can't do when selling homes is catch e...
07/20/2026

Showing houses, closing deals, racing to the next appointment — the one thing you can't do when selling homes is catch every call yourself.
Edwards' real estate solutions keep agents covered 24/7: friendly, local operators field buyer and seller calls, answer questions, book showings, and send messages to you instantly by text, email, or web portal.
Turn missed calls into closings.
https://ow.ly/VmZX50Zn2Z6

Did you know? July is National Cell Phone Courtesy Month. Courtesy is toughest to maintain when a caller is furious. The...
07/13/2026

Did you know? July is National Cell Phone Courtesy Month. Courtesy is toughest to maintain when a caller is furious. The good news? Staying calm is a skill that can be developed. Check out our blog offering 5 tips for keeping your cool on the phone, from never taking things personally to turning a tirade into a solution.

How to Stay Calm on the Phone - Angry calls are an inevitability of doing business. But these 5 customer retention tips can help you...

"The Edwards Answering Service employees have been very proficient and conscientious… Each time we had to make last-minu...
06/29/2026

"The Edwards Answering Service employees have been very proficient and conscientious… Each time we had to make last-minute changes to our schedule, your staff reacted quickly and everything was handled without incident."

— John Beidler, Practice Manager, Naugatuck Valley Women's Health Specialists, P.C.


When your schedule changes by the minute, you need a partner who keeps up. Edwards manages even the most complex on-call schedules — accurately, every time. Ready to elevate your client experience? Email [email protected] or call us toll-free at 1-800-606-3273 to learn more.

Address

230 Hartford Turnpike
Vernon, CT
06066

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