IDI Billing Solutions

09/01/2026

IDI is heading to Dreamforce 2026!

We’re looking forward to being in San Francisco to connect with customers, partners, and industry leaders, exchange ideas, and explore what’s next for creating smarter, more connected customer experiences.

Will you be at Dreamforce? Reach out to Ron Whaley and Steve Smithwick today to set up time to connect while we’re there.

08/31/2026

The connected world is evolving, creating new opportunities for providers to grow, collaborate, and build what’s next.

IDI is headed to The Connected World LIVE! 2026 in Chicago, September 8–11. Susan King, Director of Sales at IDI, will be there connecting with industry leaders and discussing how providers can build the operational flexibility needed to support new opportunities and continued growth.

Heading to ? Reach out today to schedule some time with Susan King.

08/27/2026

Industry change moves quickly. Your BSS/OSS platform needs to evolve with it.

As AI, digital transformation, and changing customer expectations reshape the communications industry, providers need the agility to turn new ideas into real business opportunities. That same agility has to extend to the technology supporting the business.

Hear from Mike Holleran, VP of Product at IDI, on how industry trends, customer collaboration, and emerging technologies help shape the evolution of the IDI Platform and keep our roadmap aligned with where service providers are headed next.

Explore how IDI’s BSS/OSS can help your business adapt, grow, and deliver better experiences: https://www.idibilling.com/solutions/?utm_source=facebook&utm_medium=social&utm_campaign=post

08/26/2026

As service portfolios become more diverse, the real question is whether the operating model can keep up.

Providers are expanding across fiber, wireless, managed services, IoT, and other offerings to create new sources of growth. But as those services begin to overlap, complexity can grow quickly across pricing, fulfillment, billing, customer care, and reporting.

Our latest article explores why operational flexibility is becoming such an important part of growth strategy, and how the right BSS/OSS foundation can give providers more room to adapt without continually reworking the systems behind the business.

See how operational flexibility can create more room to grow: https://www.idibilling.com/resources/blog/the-new-service-mix-will-test-operational-flexibility/?utm_source=facebook&utm_medium=social&utm_campaign=post

Discover how automation and unified data empower telecoms to expand revenue while keeping costs in check and operations lean.

08/25/2026

Growth gets harder when the processes behind every new order become more complex.

As providers expand their portfolios, serve more customer types, and introduce new sales channels, order management can quickly become a constraint on speed, efficiency, and customer experience.

A more connected operational foundation helps providers scale with greater control by reducing friction between sale, configuration, fulfillment, and activation.

Explore how IDI helps turn order management into a stronger foundation for growth: https://www.idibilling.com/solutions/deliver/?utm_source=facebook&utm_medium=social&utm_campaign=post

08/19/2026

Growth becomes harder to sustain when each new customer, service, or opportunity adds more cost and complexity behind the scenes.

Scalability requires a technology foundation that can help providers absorb that complexity through greater automation, visibility, and operational control.

Our latest article explores how capabilities across the IDI Platform can help reduce risk, minimize costs, improve efficiency, and create more capacity to support continued growth.

See how your BSS/OSS platform can help you scale with less operational friction: https://www.idibilling.com/resources/blog/unlocking-more-from-the-idi-platform-reduce-risk-minimize-costs-gain-efficiency/?utm_source=facebook&utm_medium=social&utm_campaign=post

Discover how automation and unified data empower telecoms to expand revenue while keeping costs in check and operations lean.

08/18/2026

When support teams have the right visibility, they can spend less time searching for answers and more time solving customer issues.

IDI Tickets gives providers a centralized way to manage support activity, understand what needs attention, and keep teams aligned as issues move toward resolution. With better insight into workloads, trends, and performance, providers can create a more responsive support experience for both employees and customers.

Learn how IDI Tickets can help strengthen your support operations and improve the customer experience here: https://www.idibilling.com/solutions/deliver/?utm_source=facebook&utm_medium=social&utm_campaign=post

08/14/2026

It was great to be out on the course earlier this week for the Arvig Charity Golf Classic!

IDI was proud to serve as an event sponsor and support a day that brought together customers, partners, and industry friends while also giving back to the community.

Events like this are always a welcome opportunity to catch up with the Arvig team, strengthen relationships, and enjoy some time together outside the office.

Thank you to our customer and partner, Arvig, for hosting another fantastic event. We were glad to be part of it and support the important causes the tournament benefits!

📸 Ron Whaley, Renato Reis, David Arvig, Shaun Carlson

08/12/2026

“Can I get service at my address?”

For broadband prospects, that simple question can be the start of a new customer relationship. The opportunity for providers is making it just as easy to get from “Can I get service?” to “I’m ready to sign up.”

By connecting accurate serviceability data, product qualification, and digital self-service, providers can reduce friction for prospects while creating a more scalable way to turn network availability into growth.

Our latest article explores how that strategy comes together, and our new interactive Service Activation Portal product tour lets you experience the journey firsthand.

Read the blog and explore the new demo here: https://www.idibilling.com/resources/blog/how-smarter-serviceability-can-accelerate-broadband-growth/?utm_source=facebook&utm_medium=social&utm_campaign=post

Turn address availability into online sign-ups: how IDI’s Service Activation Portal removes friction and speeds broadband purchases.

08/11/2026

Prepaid can be more than a payment model. For providers, it can be a strategic way to reach new customer segments, introduce more flexible service options, and create new paths to revenue.

The challenge is doing it without building a separate, costly operational model to support it.

IDI AdvancePay helps providers bring sophisticated pay-in-advance offerings to market with the flexibility, automation, and control needed to deliver an experience that rivals postpaid.

Whether you’re looking to expand into new markets, give customers more choice, or diversify your service portfolio, AdvancePay provides a more connected way to turn prepaid into a growth opportunity.

Learn more about IDI AdvancePay: https://www.idibilling.com/solutions/sell/?utm_source=facebook&utm_medium=social&utm_campaign=post -pay