IDI Billing Solutions

06/02/2026

When corporate accounts grow, complexity grows with them.

New locations. Changing hierarchies. Multiple billing relationships. Different service needs across departments, divisions, and subsidiaries.

Without the right tools, it’s easy for teams to lose visibility, duplicate work, or make costly account errors.

IDI’s Customer Care module helps providers manage complex corporate account structures with a clear, connected view of parent/child relationships, billing, usage, financials, and support activity.

So as your business customers evolve, your team can keep pace with confidence.

Learn more about IDI’s Customer Care module here: https://www.idibilling.com/solutions/manage/?utm_source=facebook&utm_medium=social&utm_campaign=post -care

05/29/2026

Last week, Team IDI was proud to participate in the United Way of Greater Rochester and the Finger Lakes Day of Caring!

With beautiful weather on our side, our team spent the day helping prepare local organizations for a busy summer season through gardening, trail maintenance, painting, staining, and other spring cleanup projects at Eastside Family YMCA (YMCA of Greater Rochester), EquiCenter, Inc., and HILL / Canandaigua Comfort Care Home.

Giving back to the communities where we live and work is always rewarding, and we're grateful for the opportunity to support these incredible organizations and the important work they do throughout the year.

We're already looking forward to next year's Day of Caring!

05/27/2026

Modernizing BSS/OSS doesn’t have to mean starting from scratch.

Providers are being asked to move faster, integrate more, and deliver better experiences without disrupting the systems that still power the business. That’s why more organizations are shifting toward a best-of-breed, API-first approach.

In our latest article, we break down:
▪️ Why rigid platforms and disconnected systems both create roadblocks
▪️ How API-first architecture supports faster integration and automation
▪️ What a future-ready BSS/OSS looks like in practice

That shift toward flexibility is something Ron Whaley, CRO at IDI Billing Solutions, highlights:
“IDI's biggest differentiator is our API-first, best-of-breed approach… we give providers the flexibility to integrate the tools that work best for them.”

➡️ Explore how to modernize without starting over: https://www.idibilling.com/resources/blog/modernizing-bss-oss-without-starting-over/?utm_source=facebook&utm_medium=social&utm_campaign=post

Overcome legacy system constraints with modern, integrated platforms to elevate AI adoption, accelerate time-to-market, and reduce operational costs.

05/26/2026

You can’t solve human risk with technology alone.

The organizations making real progress in cybersecurity aren’t just investing in better tools—they’re building environments where secure behavior becomes second nature.

Because when people understand the impact of their decisions, security stops being a hurdle and starts becoming a habit.

📌 This carousel explores what separates reactive security programs from resilient, culture-driven ones.

Want to see how IDI approaches security in practice? Explore our Trust Center to learn more about how we protect data and support our customers here: https://www.idibilling.com/solutions/trust-center/?utm_source=facebook&utm_medium=social&utm_campaign=post

05/25/2026

This Memorial Day, we pause to remember and honor the brave men and women who gave their lives in service to our country.

From all of us at IDI Billing Solutions, we are grateful for their courage, sacrifice, and lasting legacy.

05/21/2026

What a great week at FiberConnect 2026! ⚡

The IDI team had an incredible time in Orlando connecting with customers, partners, and industry friends from across the fiber broadband community. From great conversations and new ideas to lots of laughs along the way, it was an energizing few days all around.

We were also proud to sponsor the Strong Women Alliance Mixer — such a fun evening celebrating the amazing women helping shape the future of fiber and technology.

A big thank you to everyone who spent time with us throughout the event. We’re heading home inspired, excited, and already looking forward to next year.

Until next time, FiberConnect!

05/20/2026

SaaS security has changed.

Today’s communications providers are managing more cloud-based systems, more integrations, more identity-driven risk, and more pressure to protect sensitive customer and business data.

That’s why a strong SaaS security strategy needs to be proactive, layered, and built into the way the business operates.

In our latest article, we break down 8 best practices designed to help providers take a more proactive, practical approach to SaaS security.

At IDI, this commitment is reflected across our security program and led in part by Avi Dasgupta, our Chief Technology Officer, whose team helps ensure security remains central to how we build, deliver, and support our SaaS solutions.

Read the full article here: https://www.idibilling.com/resources/blog/8-best-practices-for-strengthening-saas-security/?utm_source=facebook&utm_medium=instagram&utm_campaign=post

Discover eight essential best practices to enhance SaaS security, safeguarding sensitive data and maintaining customer trust in a rapidly evolving landscape.

05/19/2026

The way customers use their networks keeps changing.

Streaming, texting, AI, connected devices, new digital services. The demand looks different than it did a few years ago, and it will keep evolving.

In this clip, Derrick Van Grol shares why flexible usage-based rating matters as providers prepare for what’s next. Because when the next big idea comes along, your billing system shouldn’t be what holds it back.

Learn more about IDI’s powerful rating engine, the core of our end-to-end billing management system here: https://www.idibilling.com/solutions/invoice/?utm_source=facebook&utm_medium=social&utm_campaign=post

05/14/2026

When product management is scattered across systems, launching new offers can become slower, harder, and more error-prone.

IDI’s Product Catalog helps bring it all together.

With centralized product management, flexible bundling, automation, and faster time to market, providers can build, manage, and deliver the right solutions with greater speed and accuracy.

That means more agility for your business, more clarity for your teams, and better experiences for your customers.

See how IDI’s Product Catalog helps support smarter growth: https://www.idibilling.com/solutions/design/?utm_source=facebook&utm_medium=social&utm_campaign=post

05/13/2026

Prepaid isn’t just a budget option anymore. It’s a growth strategy.

Today’s prepaid services give providers a powerful way to expand reach, improve cash flow, and deliver the flexibility customers expect, all without the friction of contracts or credit checks.

But expectations have changed. Customers now demand seamless, data-driven, digital-first experiences, regardless of how they pay.

In our latest article, we explore:
✅ Why prepaid deserves a stronger strategic focus
✅ How it can drive long-term customer value, not just short-term revenue
✅ What it takes to deliver modern prepaid experiences at scale

Plus, you can see it in action. Explore our interactive demo to learn how IDI AdvancePay simplifies selling, renewing, and managing pay-in-advance services within one connected platform.

Read the article and try the demo to see how you can modernize prepaid: https://www.idibilling.com/resources/blog/turning-prepaid-services-into-a-competitive-advantage/?utm_source=facebook&utm_medium=social&utm_campaign=post

Discover how modern prepaid services go beyond affordability to enhance customer experiences, boost revenues, and expand market reach with innovative platforms.