IDI Billing Solutions

Name: IDI Billing Solutions
Address: 7615 Omnitech Place, Victor, NY, 14564, US
Telephone: (585) 924-4110
Price range: $

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IDI Billing Solutions

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IDI is a leading provider of Billing, Automation and Workflow solutions for the communications industry.

10/16/2026

Great teams are built on strong connections, and we're always happy for an opportunity to bring our people together!

Our fall happy hour at Rising Storm Brewing Company was a great chance to unwind, reconnect with colleagues, and enjoy some fun time together.

We're thankful for the people, relationships, and shared experiences that make our culture at IDI something worth celebrating.

10/14/2026

A successful BSS/OSS implementation starts long before go-live. And the difference between a smooth transition and a challenging one often comes down to more than technology.

Clear expectations, proactive communication, and the ability to navigate challenges together can have a lasting impact on implementation success and the value providers realize from their investment.

In this clip, Deb Tellstone, IDI’s Vice President of Project Management and Professional Services, shares why alignment, communication, and transparency are so critical, and how IDI helps customers maintain all three throughout the implementation process.

But what else should leaders prioritize to set their organizations up for success?

➡️ Explore the five key factors that can make or break a BSS/OSS implementation in our latest article on our blog.

10/07/2026

Security expectations are changing, and the standard for trust is rising with them.

For today's providers, strong security plays a direct role in resilience, customer confidence, technology adoption, and long-term growth.

As IDI Chief Technology Officer Avi Dasgupta shares, trust has to be re-earned every day through strong governance, continuous oversight, preparedness, and a culture where security is part of how the business operates.

Our latest article explores what that looks like in practice and the questions providers should be asking of the technology partners they depend on.

Read the article to explore how a stronger security strategy can help build a more resilient foundation for what comes next: https://www.idibilling.com/resources/blog/security-that-supports-resilience-trust-growth/?utm_source=facebook&utm_medium=social&utm_campaign=post

10/06/2026

As security threats evolve, the conversation has to evolve with them.

For communications providers, cybersecurity is increasingly tied to business resilience, customer trust, and the ability to scale with confidence. The strongest strategies look beyond prevention alone and focus on building security into the systems, processes, and decisions that shape everyday operations.

Cybersecurity Awareness Month is a good opportunity to ask: Is your security strategy ready for what comes next?

➡️ Explore our Trust Center to learn more about IDI’s approach to security: https://www.idibilling.com/solutions/trust-center/?utm_source=facebook&utm_medium=social&utm_campaign=post

10/02/2026

This month’s Employee Spotlight features Bryce Thompson, Senior Site Reliability Engineer at IDI!

Bryce joined the company five years ago as a DevOps co-op and has continued growing his career here ever since. Today, his work centers on writing and debugging business automation, responding to critical outages and issues, and helping ensure our applications and services stay up and running.

We’re lucky to have Bryce on the team! Get to know him in this month’s spotlight.

10/01/2026

Congratulations to Ron Whaley, Chief Revenue Officer at IDI Billing Solutions, on his reelection as CCA Board Secretary for 2026/2027.

“I’m honored to continue serving CCA and its members. Rural and regional carriers play a critical role in keeping communities connected, and I’m proud to work alongside the Board to ensure their perspectives, priorities, and challenges continue to have a strong voice across our industry.”

We’re proud to see Ron continue representing IDI and bringing his experience and perspective to the Competitive Carriers Association and its work on behalf of rural and regional communications providers across the country.

09/30/2026

What if your data could tell you where to focus next, before the next reporting cycle?

That’s the idea behind IDI Insight: helping communications providers move beyond static reporting to understand what’s changing across the business, why it’s happening, and where action could have the greatest impact.

Our latest article explores how stronger business intelligence can connect revenue, customer, and operational data to smarter decisions, faster responses, and more confident growth.

You can also experience IDI Insight firsthand with our interactive product tour.

Read the article and explore the tour: https://www.idibilling.com/resources/blog/turning-business-data-into-strategic-action-with-idi-insight/?utm_source=facebook&utm_medium=social&utm_campaign=post

09/29/2026

AI continues to create new opportunities across the communications industry, but realizing its value requires a thoughtful approach to how it fits into the customer experience.

In this clip, Steve Smithwick shares how IDI is looking at AI through the lens of practical business value, including how Salesforce capabilities like Einstein AI and Agentforce can help turn billing data into more useful insights for customer service teams.

The goal is simple: give employees better information, make interactions more efficient, and create a better experience for customers.

Watch the video to hear Steve’s perspective, and reach out to the IDI team to learn more about how we’re helping service providers build for what’s next.

09/23/2026

The real opportunity with AI isn't simply adopting new technology. It’s using it in ways that help people work more effectively, accelerate meaningful innovation, and create greater value for customers.

That principle is shaping IDI’s approach to AI. As Chief Technology Officer Avi Dasgupta shares, our vision is to make AI a foundational capability that strengthens how we work today while opening new possibilities for what comes next.

For IDI, that means continuing to evolve with purpose and staying focused on the same mission that has guided us for 30 years: enabling service providers to quickly transform ideas into growth.

➡️ Explore our latest article for a closer look at the vision, priorities, and principles shaping IDI’s approach to AI: https://www.idibilling.com/resources/blog/building-a-better-experience-with-ai-inside-idis-vision-for-the-future/?utm_source=facebook&utm_medium=social&utm_campaign=post

09/22/2026

Better visibility can lead to better decisions, especially when teams have a clearer view of what is happening across the business.

IDI Insight helps communications providers turn operational data into actionable intelligence with dashboards and reporting that make it easier to monitor performance, uncover trends, and identify opportunities for improvement.

From customer activity and service trends to operational performance, Insight gives teams the information they need to move from questions to informed action.

➡ Ready to get more value from your data? Explore IDI Insight and see how greater visibility can support smarter decisions across your business: https://www.idibilling.com/solutions/manage/?utm_source=facebook&utm_medium=social&utm_campaign=post

Address

7615 Omnitech Place
Victor, NY
14564

Telephone

(585) 924-4110

Website

http://www.idibilling.com/

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