Molly Sullivan LLC

06/09/2022

You need to do this, give your clients the power of simplicity!

Your clients are overwhelmed with the amount of information they see every day that tells them how to run their business and what direction they should go in next. They may feel confused, anxious, or maybe even talk themselves out of joining that new coaching group they have had their eye on. They're waiting for the right moment. They don't know when it is, but they know they will know the right time when they see it.

Make it easy for your clients and give them what they want, SIMPLICITY! Help them make their decision and lay out the benefits of your program and why it is a no brainer that they should join. What EXACTLY is included in this program? Be specific and give examples such as, if there will be templates included, 1:1 call, or 24/7 support. Don't list something vague such as, for clients new to X industry, this program is for you if you want to generate more money! (Who doesn't want more money?)

This will not only help your clients w**d themselves out if they aren't a good fit but it will build trust between the clients who do purchase your services. They will be so grateful to feel like they did not waste their money and will continue to come back for your services. Additionally, this will lead them to refer you to others.

Last year, Forbes conducted a Achieving Customer Amazement survey and reported that 52% of customers were more likely to choose the company that gave them an easier client experience. They were even motivated to spend more money if it guaranteed them a positive experience.

If you are a busy coach who is looking to expand your client base, send me a dm to learn more about my Feather Package where I improve your customer service processes and make it easy for your customers to say YES to you!

04/08/2022

04/08/2022

When I hear a coach say, “I just want them to buy my products. I’ll get to the customer experience later.”

Spoiler alert: they forget about the customers!

Did your business boom overnight and now you don’t have time to think about improving your customer service? How will you retain your customers now?

Or, do you feel like your business is currently stagnant and you have the same customer service process in place you started with when you opened your business? (Or you have none!)

Your customer experience process could be the reason behind either scenario.

If you want to plan for your business’ success for the future, start thinking ahead now by implementing a groundbreaking customer experience. If you don’t know where to start, checkout my custom process that includes an evaluation of all your customer service processes, strategy and roadmap, implementation, and documentation of your processes to increase your customer retention rate, build brand loyalty, and make you more money.

Dm me with questions! ! I’d love to connect and help you secure your customers today!

12/02/2020

Have you heard of ? It is a global generosity movement that brings people from different backgrounds together to try and transform the world. The goal of this event is for people ✨to do good.✨

I personally LOVE this event! When I was a child, my mom put me in Girl Scouts. I was a Girl Scout for 12 years and I 🅻🅸🆅🅴🅳 for community service. (I even earned my Bronze, Silver, & Gold Award!) Even though I am a Girl Scout Alumnus, I still look for ways I can give back and help others. One of these ways includes participating in Giving Tuesday.

I love animals! 💜 They are so friendly and they all deserve a good family. Since they cannot speak for themselves and often need help finding a home, I make a yearly contribution to various rescue groups. (I also look for other ways I can help out, such as, when I volunteered to conduct adoption interviews with potential families!) This year, I am highlighting James River Greyhounds and Wings of Rescue. Two groups, whose mission is to help as many animals as possible get another chance at life.

Unfortunately, both of these groups are not located near me, (one of them isn’t even in the same state) but thanks to social media, platforms such as Facebook, have made it quick and efficient to host fundraising events and collect contributions. As a result, I am able to participate in Giving Tuesday and continue to help organizations that mean a lot to me.

𝐅𝐮𝐧 𝐅𝐚𝐜𝐭𝐬:
•This event was created in 2012, and its participation grows each year
•In 2019, Giving Tuesday raised $380 million online
•Had 14.2 billion social media impressions •150+ countries participated
•88% of people are likely to use Facebook fundraising to make a donation

Based on these statistics, you can see the positive impact social media has had on virtual events. Not only is this event great for giving back to others, but your business can contribute too!

Benefits of your business participating includes: demonstrating compassion for others, builds community rapport, produces shareable content, brings smiles to all of those who give back, and more! See pictures below to find out how your business can contribute (there are non financial options too!) Let’s end 2020 on a positive note! 💥