10/13/2026
Are your people afraid of AI, or anxious about it? Those are two different things, and mixing them up is costing leaders a lot of unnecessary conflict during AI rollouts.
Fear is a real danger, right here, right now. An alligator hissing at you from three feet away. It's immediate, it's specific, and it demands a response. Anxiety is worry about a future that hasn't happened yet and might never happen at all.
Someone on your team gets upset about AI. Your first job is figuring out which one you're looking at. Is there a real alligator in the room? A tool that already changed their workload, a real deadline, a decision that already affects them? Or is it anxiety, a story built from silence, rumor, and whatever got typed into a group chat last week?
Each one needs a completely different response. A real alligator needs information, action, and a direct answer. Anxiety needs presence, patience, and enough repeated reassurance that it finally gets believed.
Most leaders try to solve both with the same tool. One memo. One all hands. One document full of answers. That works fine for the alligator. It barely touches the anxiety, because anxiety lives in the gut and a memo only talks to the head.
Next time someone reacts strongly to an AI conversation in your company, look for the alligator first. Whether it's there or not tells you exactly what they need from you next.