09/04/2022
In retail, “Shrink”, according to Investopedia, is defined as “The loss of inventory that can be attributed to factors such as employee theft, shoplifting, administrative error, vendor fraud, damage, and cashier error. Shrink is the difference between recorded inventory on a company's balance sheet and its actual inventory. This concept is a key problem for retailers, as it results in the loss of inventory, which ultimately means loss of profits”. Those losses are ultimately passed on through price increases to consumer.
What’s even more troubling are these statistics:
1. Retail shrink totaled $61.7 billion in 2019 amid rising employee theft and shoplifting.
2. Shoplifting is the number-one source of shrink in the retail industry at 35.7%, according to the National Retail Federation.
3. The second biggest source of shrink is employee theft, making up 33.2% of total shrinkage. It can include pocketing cash, discount abuse, under-ringing, sweet-hearting, refund abuse, or the theft of merchandise.
4. Washington State alone saw losses of over 2.7 billion in 2021, which prompted State Attorney General Bob Ferguson to create the
Organized Retail Crime Task Force to combat the problem, yet at the local level very little is being done to prevent the problem.
Very few retail stores, many here in Wenatchee and Chelan County, employ loss prevention agents to combat retail theft and dishonest employees. In reality, how many people actually pay attention to door sensor alarms anymore? Grocery stores don’t even have them. Stores need people on the inside physically identifying potential scams. Store managers and employees are too busy with their daily job duties to spend time looking for shoplifters. Plus, apprehending shoplifters requires training and can oftentimes be dangerous.
Harmon Associates, LLC can assist retailers in contracting undercover store loss prevention agents as well as undercover employees to detect employee behavior that could cost retailers thousands of dollars in losses.
Retailers can contact us to learn more, and how to protect your bottom line.