Smart Source

Smart Source Smart Source is innovating healthcare communications through unique technology that provides benefit

Smart Source is a leading “Business Process Outsourcer” in the United States. That means we have specialized in helping businesses throughout the country operate more efficiently by off-loading the processes they are not good at or are not part of their core, competency. We have targeted several specialty services in which we are recognized experts. This enables our customers to have a laser focus

on the business of making money in their primary industries. The corporate headquarters of Smart Source is in New York City (Manhattan), and the headquarters of the healthcare group – HEALTHCARE RELATIONSHIP COMMUNICATIONS- is located in Wayland Mass, just outside of Boston. We have been able to demonstrate increased revenues and improved patient satisfaction for organizations like Johns Hopkins, UCLA Health, University of Miami Medical Center, University of Iowa Hospitals and Clinics, Barnes Jewish Hospital, Washington University Physicians, as well as countless smaller organizations. Our products and services span the patient continuum of care from the first touch point to the last and have been proven to generate income for our clients. Smart Source is now active on social media discussing patient communications. Follow and stay connected:

Twitter: https://twitter.com/BrbMclaughlin
LinkedIn: http://www.linkedin.com/in/bmclaughlin1
Google+: https://plus.google.com/u/0/100502546921838500593/
YouTube: https://www.youtube.com/user/smartsourceyt
Facebook: https://www.facebook.com/SmartSourceLLC

Just finishing an awesome conference for the annual NACHC conference in Las Vegas! Thanks for a great conference! Harrie...
04/29/2026

Just finishing an awesome conference for the annual NACHC conference in Las Vegas! Thanks for a great conference! Harriet Hara, Barry McLaughlin, Dinesh Gambhir (&myself) met some wonderful Community Healthcare leaders seeking help for their centers. Thanks to all attendees for giving us an opportunity to speak with you and show our commitment to your communities and our desire to help you all.

We are excited to attend the NACHC Workforce Conference at Caesars Palace in Las Vegas, April 28-29. WE ARE IN BOOTH 10...
04/17/2026

We are excited to attend the NACHC Workforce Conference at Caesars Palace in Las Vegas, April 28-29. WE ARE IN BOOTH 108. DM us if you are going!

The NACHC Workforce Conference is the premier event for Healthcare finance, operations, clinical and IT.
www.hand-holder.com

04/15/2026

We were excited to have attended the Urgent Care Association Conference in Chicago from April 11-14. The conference was very well managed. We are hoping to attend next year.

We were excited to have attended the Urgent Care Association Conference in Chicago from April 11-14. The conference was...
04/15/2026

We were excited to have attended the Urgent Care Association Conference in Chicago from April 11-14. The conference was very well managed. We are hoping to attend next year.

Hope to see you at the 2026 Urgent Care Convention in Chicago, April 11–14. Stop by Booth 519 to discuss custom Healthca...
04/06/2026

Hope to see you at the 2026 Urgent Care Convention in Chicago, April 11–14. Stop by Booth 519 to discuss custom Healthcare AI, VBC and Referral Programs! Meet us at Kitty O'Sheas Sunday, April 12 at 6pm (DM us to RSVP).
https://hand-holder.com

Smart Source will be exhibiting at the 2026 Urgent Care Convention in Chicago, April 11–14. Stop by Booth 519 to explore...
03/23/2026

Smart Source will be exhibiting at the 2026 Urgent Care Convention in Chicago, April 11–14. Stop by Booth 519 to explore how our custom Healthcare AI solutions and Virtual Agents can enhance patient care and streamline your facility's operations.
https://hand-holder.com/events.php

AI in Healthcare – Understanding the Terminology AI is transforming healthcare — but the landscape of tools and terminol...
03/19/2026

AI in Healthcare – Understanding the Terminology
AI is transforming healthcare — but the landscape of tools and terminology can be overwhelming. This animation breaks down the key concepts. Smart Source helps healthcare organizations put them into practice. Contact us to see a demo.
Visit:
www.hand-holder.com

For a demo and more information contact:
Maria O’Donnell
800-232-5004 x224
[email protected]

https://youtu.be/wnSvAa2inso

AI is transforming healthcare — but the landscape of tools and terminology can be overwhelming. This animation breaks down the key concepts. Smart Source hel...

By popular demand, we've created a web page for the Smart Source Flow Sheet — the original PDF is still available. The f...
03/12/2026

By popular demand, we've created a web page for the Smart Source Flow Sheet — the original PDF is still available. The flow sheet describes 16 services Smart Source provides to support patient care and communication. The new web page takes you on a guided journey, all on one scrolling page, complete with a table of contents and voiceovers. Take a look!
https://hand-holder.com/flowsheet.php

Patient Communications Solutions. Increase Revenue Capture, Boost Patient Satisfaction, Simplify Healthcare Billing

We have updated our Healthcare Product Flow Chart. The list of products and services are below. Click this link to the H...
02/20/2026

We have updated our Healthcare Product Flow Chart. The list of products and services are below. Click this link to the Hand-Holder page for access to the PDF version file.

Smart Source Healthcare Flow Chart of Products & Services
https://hand-holder.com/hand_holder.php

Phase 1: Access & Entry
Appointment Needed
Appointment Scheduling
Insurance Information
Appointment Reminders
Wayfinding/MediNav

Phase 2: Active Care
AI Integration Solutions
POS Payments, Copays & Info (Onsite Intakes)
Virtual Agent Follow Up
Prescription Renewals & Requests
Critical Values Lab Notifications

Phase 3: Revenue & Feedback
Automated Coding and Claims Processing
Patient Satisfaction Survey
Patient Self Pay Balance Statements
Collections
Other Payment Options

Patient Communications Solutions. Increase Revenue Capture, Boost Patient Satisfaction, Simplify Healthcare Billing

We were happy to contribute to the presentation by John Milligan, CFO of Syracuse Community Health held at the AI Health...
02/03/2026

We were happy to contribute to the presentation by John Milligan, CFO of Syracuse Community Health held at the AI Healthcare Summit on January 15-16 in Las Vegas. Topic: Frontline Champions: Lessons from a Pioneer AI Implementation. The fusion of AI technology and the human touch. What we learned from putting AI into production. What it takes to make ROI real (not theoretical). Contact us for a demo of our AI Agent technology.



BRI Network’s AI Healthcare Summit held on January 15-16 at the Bellagio Hotel in Las Vegas. Presentation by John Milligan, CFO, Syracuse Community HealthFro...

01/27/2026

Limited Edition shirts, apparel, posters are available at Womenspeak.

Address

515 N Flagler Drive
West Palm Beach, FL
33401

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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