Golden Gate BPO Solutions

08/20/2021

Thanks so much to our incredible clients, partners and especially our operating teams around the world. You are the best!

NEW YORK (PRWEB) August 19, 2021 -- Golden Gate BPO Solutions first appeared on the annual Inc. 5000 list in 2016, with a 3-year revenue growth of 410%, ranking the company at #975. From 2016 to 2020, its revenues continued to grow by another 351%.

08/26/2019

https://markets.businessinsider.com/news/stocks/golden-gate-bpo-solutions-ranked-for-4th-straight-year-on-inc-magazine-s-annual-list-of-america-s-fastest-growing-private-companies-the-inc-5000-1028470615

NEW YORK, Aug. 23, 2019 /PRNewswire-PRWeb/ -- Inc. magazine today revealed that Golden Gate BPO Solutions is No. 1743 on its annual Inc. 5000 list, the most...

01/21/2019

Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.

08/16/2018

http://goldengatebpo.com/press-releases/golden-gate-bpo-solutions-makes-inc-5000-list-for-3nd-consecutive-year/

FOR IMMEDIATE RELEASE: August 15, 2018 Inc. Magazine Unveils Its 37th Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000 For the 3rd Time, Golden Gate BPO Solutions Appears on the Inc. 5000, Ranking No. 1,393 With Three-Year Revenue Growth of 340 Percent NEW YORK, August 15...

12/21/2017

Contact centers can do so much more than help a business grow – they also have an immense positive social impact on the communities they operate from. We explore many of the local benefits a contact center can provide to a community in our blog post.

Don’t Ignore the Social Benefits Contact Centers Provide Communities | Golden Gate BPO

Over the years, I have noticed one thing that often gets overlooked is the positive social impact of contact centers. As a CEO and owner of a BPO operation, I could not be prouder of the benefits that our investments provide communities at large. It is easy to forget the real quality-of-life improve...

12/20/2017

“The goal as a company is to have customer service that is not just the best but legendary.” Read what three executives have to say about great customer experience today and tomorrow and insights on how leaders think, via Forbes.

According To Top CEOs 'Nothing Drives Profitability Like Great Customer Experience'

The leading companies of our times have differentiated themselves through the customer experience. In this article we share in depth verbatim quotes from leaders of three companies who have reinvented the customer experience in retail, travel and telecommunications.

12/14/2017

"The ability to deliver a strong voice interaction is a must for enterprises across verticals." No matter the product or service, how an agent addresses the caller’s concerns over the telephone can make or break a relationship. Read more in our blog post on why voice still plays such a vital role in the contact center.

Voice Still Counts in the Contact Center | Golden Gate BPO

I am not a fan of morning network TV news programs. To me, they have become a repository for B-list celebrity interviews and features about upcoming talent shows. But one item that caught my eye recently was a feature on Good Morning America about when consumers should pick up the phone, as opposed�...

12/13/2017

“Handling customer service in the right way will only make your business or organization stronger.” Here are ways to appease your consumers, making their lives – and yours – easier. Via Forbes.

Five Simple Ways To Improve Your Customer Service Strategy

Customers take notice when they see a company doing everything they can to make them happy. Their reward to you is repeat business.

12/07/2017

The most attractive BPO locations have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. In our blog post, we explore why India remains among the best places in the world to establish a contact center outsourcing presence.

Time for a Reality Check on Indian BPO | Golden Gate BPO

Of course, some contact center or BPO locations work better than others. The most attractive locations are those that have longevity because they deliver a high-value, quality customer experience in a stable atmosphere. This is one of the reasons why India remains among the best places in the world?...

12/06/2017

“In this age of instant gratification, consumers want their problems dealt with immediately -- not five minutes from now.” Here are three brands that are winning at instant customer service, via Entrepreneur.

3 Brands Crushing Instant Customer Service

Live chat is your direct connection to the most important people in your universe -- your customers.

12/04/2017

Twitter is here for the long haul. Whether it be our 71-year old President or my 17-year old son, this communications platform has changed the world. In the customer service business, we continue to see expansion of Twitter's use by many over web chat, email and the telephone. Stephen Ferber, CEO

As a 17-year-old, I tend to use social media quite often (yes, that’s an understatement). There are some social media platforms I think are fads and will eventually lose my attention soon, but there are others that I truly believe will be relevant for the rest of my life, like Twitter. My favorite...