05/19/2026
Most first responders are trained to give commands. But what happens when the person in front of you can’t respond verbally at all? That’s where things can go sideways fast—unless you know how to adjust.
Many individuals who are nonverbal use an AAC device—Augmentative and Alternative Communication. This could be a tablet with symbols, a speech-generating app, or even a simple picture board.
Here’s the mistake:
Officers see the device… and ignore it. If you do that, you’re cutting off the person’s only way to communicate. Here’s how to handle it better:
1. Slow it down - Rapid-fire commands don’t work here. Give one direction or question at a time.
2. Acknowledge the device - Point to it. Ask (simply), “Can you show me?”
Even if they don’t respond right away, you’ve signaled that you’re willing to communicate their way.
3. Use simple, concrete language - Skip the long explanations. Think: “Are you hurt?” “Do you need help?” “Show me yes or no.”
4. Give processing time - AAC users often need extra seconds to find words or symbols. Silence doesn’t mean defiance—it usually means they’re working.
5. Watch behavior as communication - Frustration, avoidance, or escalation may be the result of not being understood, not noncompliance.
6. If possible, bring the caregiver in - They often know the device, the layout, and the person’s communication style.
This isn’t about becoming an expert in AAC in the middle of a call. It’s about one shift in mindset: Communication is still happening—even if it’s not spoken.