10/15/2026
Technology may be transforming the background screening industry, but one thing hasn't changed: real people, genuine relationships, and exceptional client service are what truly make the difference!
We're excited to share that our very own Mel Triplett, VP of Strategic Business Solutions, is featured in the September/October 2026 edition of the Professional Background Screening Association (PBSA) Journal!
In her article, “Client Service as an Advantage in an Increasingly Automated Industry,” Mel shares why human expertise, proactive communication, and genuine client relationships remain just as important as the technology driving our industry forward.
At iProtect, we're all about embracing innovation without losing the personal touch. Because at the end of the day, great service isn't just about delivering results, it's about the people behind them.
Real people. Real Research. Real Results.
Article:https://iprotectscreening.com/news/pbsa-journal-sept-oct-2026-client-service.pdf