Solid Rock Consulting

Name: Solid Rock Consulting
Address: 150 3rd Street SW, Suite 200, Winter Haven, FL, 33880, US
Telephone: +18636561152

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Winter Haven, FL
Solid Rock Consulting

Solid Rock Consulting is a privately held, Contact Center Management and Workforce Optimization (WFO) consulting firm founded in 2012.

We provide call center consulting to include: Verint Training/Configuration Professional Services & Technology sales.

09/08/2026

If you find yourself like Jack, a VP of Operations, spending months hiring and building a WFM team that still isn’t ready, there’s a better way.

𝗚𝗲𝘁 𝗪𝗙𝗠 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿.

A fully outsourced WFM function that handles what your operation needs, from data management and forecasting to scheduling, intraday management, reporting, and analytics.

No months spent recruiting. No building the function from scratch. 𝗝𝘂𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝘁 𝗪𝗙𝗠 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻, 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗼𝗽𝗲𝗿𝗮𝘁𝗲.

Ready to stop building and start operating?

𝗔𝗣𝗣𝗟𝗬 𝗧𝗢𝗗𝗔𝗬. 👉 https://navigator.thewfmpeople.com

09/06/2026

Compliance. Trust. Governance. 🎯

Check out this CCW interview with . 🔥 Tiffany Merriweather. Chief Legal Officer. Must-watch. 🎙

09/05/2026

Here's the thing about . 👂

They're not out here trying to convince you. They just let their customers tell you.

Largest enterprises. Hardest problems. Real ROI. 🔥

That's how you build a category. 🎯

09/05/2026

The longer you wait to build the right WFM function, the longer your operation waits for better workforce decisions.

Recruiting is only the beginning.

Then comes onboarding. Training. Building processes. Developing expertise. Creating consistency and accountability.

That takes time.

𝗪𝗙𝗠 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿 𝗴𝗶𝘃𝗲𝘀 𝘆𝗼𝘂 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝗼𝗽𝘁𝗶𝗼𝗻.

A fully outsourced WFM function ready to support better forecasts, smarter schedules, stronger intraday decisions, and improved operational performance.

You do not have to wait until your team is fully built to move forward.
Get the WFM support your operation needs, when you need it.

𝗪𝗙𝗠 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿. 𝗗𝗼𝗻𝗲 𝗪𝗶𝘁𝗵 𝗬𝗼𝘂 | 𝗗𝗼𝗻𝗲 𝗙𝗼𝗿 𝗬𝗼𝘂.

APPLY NOW! https://navigator.thewfmpeople.com

09/03/2026

I’m heading to Seattle for the Five9 Analyst Summit 2026.

I’m looking forward to being in the room, connecting with leaders across the industry, and having the conversations that move customer experience and workforce strategy forward.

September 28 – 30,2026 | Seattle, WA

If you’ll be there, come say hello. I’d love to connect.
https://src-events.com/five9summit2026

09/02/2026

Listen. 👂

started with the HARDEST problems at the BIGGEST enterprises. Won. 🏆

Now? Everyone gets to be heard. 🌍

SMB. Creators. Small business. Everyone.

That's how you build a movement. 🔥

08/31/2026

AI is already changing the work.

But what happens when leaders stop talking about AI as a technology and start talking about what it means for the people, processes, and workforce behind the customer experience?

That’s the conversation at AI in the Wild: Chicago.

An intimate dinner for CX, Operations, and WFM leaders to exchange perspectives, challenge assumptions, and talk honestly about what’s changing next.

Just the right leaders, around the right table, having the conversations that matter.
October 20, 2026 | 6:30 PM CDT | Chicago, IL

Request an invitation.
www.src-events.com/ai-in-the-wild/2026/chicago

08/30/2026

Here's what I love about . 👇

They let their CUSTOMERS do the talking.

$2M+ in savings. That's the story. That's the flex. 🔥

Joe Flynn, Global VP of Sales at CCW. 🎙

08/28/2026

🎉 𝗪𝗲 𝘄𝗼𝘂𝗹𝗱 𝗹𝗶𝗸𝗲 𝘁𝗼 𝘄𝗮𝗿𝗺𝗹𝘆 𝗴𝗿𝗲𝗲𝘁 𝗼𝘂𝗿 𝗖𝗘𝗢 𝗮𝗻𝗱 𝗧𝗵𝗲𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗪𝗵𝗶𝘀𝗽𝗲𝗿𝗲𝗿, 𝗼𝗻𝗲 𝗮𝗻𝗱 𝗼𝗻𝗹𝘆, 𝗝𝘂𝗮𝗻𝗶𝘁𝗮 𝗖𝗼𝗹𝗲𝘆, 𝗮 𝘃𝗲𝗿𝘆 𝗛𝗮𝗽𝗽𝘆 𝗛𝗮𝗽𝗽𝘆 𝗕𝗶𝗿𝘁𝗵𝗱𝗮𝘆! 💙🎂🥂

Your leadership continues to take our team to new heights, and your passion, dedication, and belief in us inspire us every day. Thank you for leading with purpose and heart. We’re truly grateful to be part of your journey.

Wishing you a beautiful year ahead filled with happiness, love, and countless reasons to celebrate! 𝗛𝗮𝗽𝗽𝘆 𝗕𝗶𝗿𝘁𝗵𝗱𝗮𝘆, 𝗝𝘂𝗮𝗻𝗶𝘁𝗮! ✨

— Your Solid Rock Consulting Team

08/28/2026

WHAT WILL I ACTUALLY RECEIVE?

What happens after you apply to 𝗦𝘂𝗺𝗺𝗲𝗿𝟭𝟬𝟬: 𝟭𝟬𝟬 𝗙𝗥𝗘𝗘 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 & 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁𝘀?

One of the questions we hear most often is: "What do I actually get?"

Here's what to expect.

✔ Review of your workforce data
✔ Analysis of forecasts and schedules
✔ Intraday performance assessment
✔ Strategic findings presented by our team

No generic report. No automated dashboard. Just meaningful insights you can use.

👉 Secure Your FREE Assessment Slot Today. https://s100.thewfmpeople.com

Address

150 3rd Street SW, Suite 200
Winter Haven, FL
33880

Telephone

+18636561152

Website

http://www.SolidRockCo.net/

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