Hotel Guest Management

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Hotel Guest Management Hotel Guest Management Inc, is a hotel management company that focus on increasing hotel revenue by Txt Guest takes your hotel guest services to the next level.

Are you tired of using those old Trip Advisor cards to get hotel reviews? Tired of making room check calls? Tired of not being to tell which customer had a bad experience before they leave a hotel review? Or even worse, losing revenue to OTA’s from a guest that’s already in-house. We all know the problems, Txt Guest is the solution. Get all the answers you need with no out of pocket cost for your hotel. Hotel technology is often overbuilt, complex, and legacy laden - exactly the opposite of what you need in a hotel. Hoteliers love TxtGuest because it is powerful, elegantly easy to use and constantly improving. TxtGuest is built for hotel managers and customized to your team and your hotel. It’ll fit your workday with no extra features or bloat, just a lean, powerful tool set

TxtGuest connects your entire team for task management (definition, confirmation, escalation), communication, and operational analytics. It ensures every department is working on a common platform in order to meet or exceed the expectations of guests and management..

10/13/2026

It's not just about average daily rate; total revenue per available room is key. Hotels sometimes overestimate demand from events. Focusing on overall revenue offers a clearer picture of success.

One group booking can represent dozens of room nights—but getting the business takes more than sending a proposal. Prosp...
10/13/2026

One group booking can represent dozens of room nights—but getting the business takes more than sending a proposal. Prospecting, positioning value, protecting rate and closing the contract all matter. Hotel sales professionals: what's the hardest part of closing group business for you?

10/13/2026

We may have been too aggressive with hotel rates. Looking back, what's the true cost to the guest? International travelers face many hurdles, and a higher price than competitors can be a significant barrier. A common strategy is setting rates high and letting the market sell out, then dropping prices for last-minute bookers. But this gamble can backfire.

10/12/2026

Understanding the chain reaction of hotel pricing is key. Each game's outcome impacts the next, requiring careful daily pricing, sometimes twice a day. Booking windows shrink dramatically with events, making cancellation policies crucial. Don't forget to consider how short-term rentals might affect your hotel's demand and supply.

10/12/2026

When promoting future events, knowing guest booking habits is key. Did they book their flight or hotel first? If flights go first, you still have a chance. But if hotels are booked, it's game over.

10/11/2026

Understanding the hotel business means knowing operations serves guests and drives returns, while commercial strategy gets them through the door. You can't succeed with just one.

English? Yes. Hotel language? Definitely. PMS? Fluent. 😂 Room moves, folios, authorizations, rate changes, no-shows, res...
10/11/2026

English? Yes. Hotel language? Definitely. PMS? Fluent. 😂 Room moves, folios, authorizations, rate changes, no-shows, reservations—you could probably do some of it with your eyes closed. Which PMS do you know better than your own phone? 👇

10/11/2026

Ever wondered how hotels manage revenue during massive global events? It's a complex dance of strategy and operations. Coming from an operational background gives a unique appreciation for commercial strategy.

10/10/2026

During peak seasons, guest expectations soar. Our operations team focused on decorating break rooms to boost morale and coaching teams on handling various guest scenarios. Proactive guest care was key to maintaining high OSAT scores and ensuring a great experience.

10/10/2026

Dealing with chargebacks? Understand the 15 USC 1666 federal law. Older charges, over 60 days, are automatic wins for you. Act fast within 24-48 hours to counter customer claims. Don't let invalid disputes cost you.

Address

2431 Aloma Avenue, Suite 124
Winter Park, FL
32792

Telephone

+14076346838

Website

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