Service is the Product

03/03/2020

At El Paso Mexican Grill in Sanford. So far the bean dip is good. Making eye contact with two people before approaching a third to be sat, amongst 5 dirty tables, and a staff that doesn’t seem to care, not so good.
“Not my table.” isn’t a thing. It’s part of the service.

Drinks +5 mins so far...

Watched another party wait at the door and leave while a waitress pretended it wasn’t her job, carrying a single water glass to the kitchen, past dirty tables.

Your staff needs training, or replacing.

08/10/2017

“No one can guarantee you a job other than the satisfied customer.”
Jack Welch (1935-) U.S. business executive

08/30/2016

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SIGN THE PETITION to demand that the Commission on Presidential Debates let Governor Gary Johnson debate!

08/20/2015

I received a recall notice for my 2004 Honda Odyssey. I called Holler Honda to make a recall service appointment. I was told, specifically, that it takes a few days for the part to come in so "we'll schedule you about four or five days out." I agreed. When I showed up to my appointment at my scheduled time, I was asked my name and we verified that my appointment was valid. [ 290 more words. ]

https://kunzcontent.wordpress.com/2015/08/20/ready-to-holler

I received a recall notice for my 2004 Honda Odyssey. I called Holler Honda to make a recall service appointment. I was told, specifically, that it takes a few days for the part to come in so "we'l...

11/03/2014

Double Identity and Feelings http://wp.me/p2pj0F-8G

Lyman High School's Lymlight Production of Dr. Jekyll an and Mr. Hyde was excellent. It was nice being on my old campus. I was anxious to see the adaptation because I had taught the classic novella only a few weeks earlier at The Ampersand School. The interpretation of the diaries, the epistolary effects of disjointing, and mixing monologue with flashback was great and came through clearly. [ 288 more words. ]

09/15/2014

Movie Review: TheTriplets of Belleville http://wp.me/p2pj0F-82

This is one of those great movies which you may be unwilling to try. When we think of animated features we think they all have to come with mouse ears or scream "to infinity and beyond" or some combination and facsimile thereof. The greatest animated features typically have neither of these. Think timeless and lesser known, such as Heavy Metal, maybe not part two. [ 412 more words. ]

09/11/2014

Check out these 20 wireframing tools for mobile websites and apps, each with unique features and capabilities.

09/11/2014

I’ve had a gutful of customer (dis)service… http://wp.me/p2pj0F-8w

Reblogged on WordPress.com

09/08/2014

Interface or Face to Face…Future of Customer Service? http://wp.me/p2pj0F-8m

Originally posted on Gerald Morrow:As the summer season wraps up, I look back on some experiences and ask myself if good customer service is a thing of the past or is there hope for the future? During my travels this summer I experienced some of the best…

09/06/2014

What an incredible event! http://wp.me/p2pj0F-8j

the following is from a promotional email. You’re not at the level of success you expected. Why is that? What’s missing? * Time – you don’t have enough to get everything done. * Money – sales haven’t really hit where you need them to be. *… [ 814 more words. ]

09/05/2014

God bless the SEC and great customer Service http://wp.me/p2pj0F-8g

Even if it’s a sales promo and shameless self promotion, the fiber-optic quality service being provided by epb is awesome. Check out this Facebook post compared to others as well. When you make a service promise, and tie it to SEC… [ 52 more words. ]