Better Business Bureau Central New England

Better Business Bureau Central New England Better Business Bureau, Central New England helps people find businesses they can trust. Serving Central & Western MA and Northeastern CT

We accredit businesses that uphold high standards of integrity, celebrate them in our community, and provide resources to protect consumers from scams.

This Welcome Wednesday, please join us in giving a warm welcome to all the newly Accredited Businesses at our BBB in the...
09/02/2026

This Welcome Wednesday, please join us in giving a warm welcome to all the newly Accredited Businesses at our BBB in the month of August! 🤗 Congratulations on earning The Sign of a Better Business! 🌟

All Angles Exterior Remodeling
CDH Plumbing and Heating
Cheryl’s Delivery & Transport LLC
Insecto Kerri
Thoren Landcare
Triple N Auto Inc.
Your Partner In Travel - Tina Allen
Zambarano Electric

Positive customer experiences help build a more trustworthy marketplace. ⭐This month, we’re highlighting a recent 5-star...
08/28/2026

Positive customer experiences help build a more trustworthy marketplace. ⭐

This month, we’re highlighting a recent 5-star customer review shared on an Accredited Business profile.

BBB Accredited Businesses, like A&P Auto Inc, commit to BBB’s Standards for Trust, including honesty, transparency, and responsiveness—and customer feedback helps showcase those efforts in action.

Find businesses you can trust and read what other customers have to say about their marketplace interactions on BBB.org.

Today, we officially kicked off our inaugural BBB Trades Scholarship at Porter and Chester - Worcester. 🥳Funded by BBB o...
08/26/2026

Today, we officially kicked off our inaugural BBB Trades Scholarship at Porter and Chester - Worcester. 🥳

Funded by BBB of Central New England's Consumer Education Foundation, the scholarship will provide financial assistance for tools, equipment, protective clothing, and other work-related necessities. 🛠️🦺

We're grateful to Porter and Chester Institute—a BBB Accredited Business for 20 years—for partnering with us to help introduce the scholarship and highlight the importance of preparing the next generation of skilled trades professionals. 👨‍🔧👷‍♀️

By connecting trades education with employment opportunities at trustworthy local businesses, we hope this scholarship will help strengthen the pipeline of skilled workers entering industries that are essential to communities throughout Central New England.

Applications are open and are being accepted on a rolling basis. For more info on eligibility and to apply, visit our website here: https://www.bbb.org/local/0261/Trade-Scholarship

Many thanks to the more than a dozen Accredited Businesses that made earmarked donations to this scholarship fund to make it possible! ⤵️

Lead Donor: Worcester Railers HC
Groundbreaking Donors: A&E Environmental, Ballard Truck Centers, Casella Waste Services, CORE Remodeling Services, Curry Printing, Dave's Pest Control, MenWon Plumbing & Drain Services, Northeast Home & Energy, Sarkisian Builders, US Tool & Fastener, Walter C. Cranston & Sons, and Wattson Home Solutions

Trust starts before a customer ever walks through the door.This month, we’re highlighting one of BBB’s Standards for Tru...
08/24/2026

Trust starts before a customer ever walks through the door.

This month, we’re highlighting one of BBB’s Standards for Trust: Advertise Honestly.

BBB Accredited Businesses commit to advertising their products and services truthfully, following established standards of advertising, and avoiding misleading claims.

Clear, accurate advertising helps consumers know what to expect and make informed decisions with confidence—an important part of building lasting trust.

Learn more about BBB’s Accreditation Standards: https://www.bbb.org/all/bbb-accreditation-standards

What does it take to build a marketplace rooted in trust? 🤝Our CEO Lisa Swanson recently sat down with the Worcester Bus...
08/21/2026

What does it take to build a marketplace rooted in trust? 🤝

Our CEO Lisa Swanson recently sat down with the Worcester Business Journal to discuss BBB’s role in strengthening our local business community—from helping consumers make informed decisions and supporting businesses committed to ethical practices, to consumer education, charitable giving, scholarships, and more.

“Trust grows when consumers have reliable information and businesses communicate honestly, stand behind their work, and respond appropriately when concerns arise.”

Check out the full Q&A in WBJ’s 2026 Giving Guide to learn more about BBB’s work throughout Central New England.

https://wbjournal.com/article/better-business-bureau/

Investment/cryptocurrency scams are costing people big time. More than 77% of people lost money, with a median loss of $...
08/20/2026

Investment/cryptocurrency scams are costing people big time. More than 77% of people lost money, with a median loss of $5,000. When we looked at the top 10% of losses for this scam type, the median dollar loss was $82,100.

🔘 If someone promises guaranteed high returns with zero risk, it’s a scam.
🔘 If they pressure you to invest ASAP, run the other way.
🔘 Always research before you send a single cent!

Don’t let scammers cash in on you. Stay informed & stay safe!



Read the full report: https://bbbmarketplacetrust.org/riskreport/

08/19/2026

Back-to-school shopping can get expensive—and scammers know families are looking for ways to save. 🎒💻

Before jumping on a deal for a laptop, tablet, or other school essential, take a closer look. Fake websites, misleading ads, and too-good-to-be-true prices can turn a bargain into a costly mistake.

In this recent interview with Talk of the Commonwealth with Hank Stolz, our CEO shares BBB's tips to help you shop smart, stay safe, and buy with confidence this back-to-school season.

These were the Top 5 Riskiest Scams of 2025: 💸 Investment/crypto scams – If they promise big returns, it’s probably a sc...
08/17/2026

These were the Top 5 Riskiest Scams of 2025:

💸 Investment/crypto scams – If they promise big returns, it’s probably a scam.

💼 Job scams – "Work from home" offers that sound too good to be true usually are.

🛍 Online shopping scams – Fake websites, fake deals, but real money lost.

❤️ Romance/friendship scams – Not everyone in your DMs is looking for love or a friendship… some just want your $$$.

🔨 Home improvement scams – Overpriced work, unfinished projects… don’t let a scammer reno your wallet!



📖 Read the full report now: https://bbbmarketplacetrust.org/riskreport/

Accredited Businesses! 📢 Did you know? We have a business card display rack for trusted businesses like yours! 🪪 If you ...
08/11/2026

Accredited Businesses! 📢 Did you know? We have a business card display rack for trusted businesses like yours! 🪪 If you want your contact info accessible to consumers who may stop by our office, simply drop off your cards to us.

📍 400 Grove St., Worcester, MA
🕣 Monday-Thursday, 8:30a.m. - 4:30p.m.
or Friday, 8:30a.m. - 4p.m.

08/06/2026

💸 Tax-Free Weekend is this upcoming weekend in Massachusetts!
It's a great opportunity to save—but don't let the excitement of a "deal" keep you from shopping smart.

Before you click "buy" or head to the checkout:
✔ Compare prices across retailers.
✔ Research unfamiliar businesses.
✔ Be cautious of deals that seem too good to be true.
✔ Remember: saving the sales tax isn't a bargain if you overspend.

Listen to our CEO Lisa Swanson on Talk of the Commonwealth with Hank Stolz as she shares a few quick tips to help you make the most of Tax-Free Weekend—and avoid buyer's remorse.

Address

400 Grove Street
Worcester, MA
01605

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

Telephone

(508) 755-3340

Website

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