24/05/2024
[WE ARE HIRNG]
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
⭐️YOUR MISSION
• Remote first level IT Support for colleagues across all business lines and geographies.
• Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
• Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
• Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
• Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges.
• Maintain a high level of customer satisfaction by providing quality assistance.
• Manage access and administration using Identity and Access Management systems and other tools
• Continuously develop your knowledge about IT services, business processes, and technical skills
• Contribute with valuable ideas to enhance our IT systems and processes.
⭐️YOUR PROFILE:
• Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
• Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
• Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
• Proficiency in ITSM processes and tools and ITIL Foundation certification
• A passion for technology and a willingness to learn and adapt.
• Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication.
• Strong analytical skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality.
• Strong proficiency in English, both written and spoken
• Chinese (Mandarin) knowledge would be a big plus.
🇨🇭ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
⭐️YOUR BENEFITS:
• You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
• You work in a well-established company that serves a broad range of clients across different industries
• You are part of a young, dynamic team in an international environment and have individual career opportunities.
📍Working location: Factory D-01 and D-02, Street No. 6, Phase 2, Ho Nai Industrial Zone, Phuoc Tan Ward, Bien Hoa City, D**g Nai Province, Vietnam.
➡️Please note that we can only consider applications in English for this position. Please send CV via email: [email protected]
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