03/06/2026
Vacancy: Back Office Agent – Cape Town, Western Cape.
Our Client, a leader in the Retail industry, is looking for an experienced Back Office Agent to join their fast-paced operations team in Cape Town.
This role is key to ensuring smooth daily operations, including order management, route planning, driver support, and maintaining on-time deliveries. The successful candidate will work closely with the Operations Supervisor to support efficiency, service quality, and SLA performance.
✅ Key Responsibilities:
Manage and assign orders within SLA.
Plan and optimise delivery routes.
Monitor deliveries and handle exceptions in real time.
Support and communicate with drivers.
Complete daily operational reports.
✅ Requirements:
Matric (Grade 12).
At least one year of experience in route planning (Logistics and or Courier preferred).
Strong admin, communication & problem-solving skills.
Ability to work under pressure in a fast-paced environment.
High attention to detail.
📍 Must be based in or around Cape Town
👉 If you are organised, resilient, and thrive in operations, we would love to hear from you! Click on the image below for more information on how to apply.
Introduction Our Cient, a leader in the Retail industry, seeks to appoint an experienced Back Office Agent to join their dynamic team. The Back Office Agent role is integral to the operations team, working closely under the guidance of the Operations Supervisor to ensure the smooth ex*****on of dail...
