Contact Centre Management Group

Contact Centre Management Group The CCMG is the Professional Body for Contact Centres. We will connect your professionals with the The Contact Centre Professional Body for South Africa

Award Entries are Open! Closing date: 12 AprilLog in to your profile to access the Awards applications. If you do not ha...
02/04/2026

Award Entries are Open! Closing date: 12 April

Log in to your profile to access the Awards applications. If you do not have a profile please register.

Being a CCMG winner is a prestigious accolade that has proven to raise the profile of individuals and contact centres, their capabilities and its stars. It is often referred to as the ‘Oscars of our industry’.

https://awards.ccmg.org.za/how-to-enter/

You’re one step away from the support you’ve been looking for.With just R1, you can unlock your first coaching session.W...
25/09/2025

You’re one step away from the support you’ve been looking for.

With just R1, you can unlock your first coaching session.

Whether you're feeling stuck, ready for growth, or simply need clarity, your coach is just one click away.

From career guidance to confidence-building, HelloCoach gives you access to professional coaches who are here to help you move forward.

Register now: https://bit.ly/HCKevinB and use promo code: HelloR1 at checkout.

Only available in September. Ts and Cs apply

Rands & Sense – Turning Call Centre Data into Real Business DecisionsFrom gut feel to game plan: how one contact centre ...
25/08/2025

Rands & Sense – Turning Call Centre Data into Real Business Decisions
From gut feel to game plan: how one contact centre saved millions by listening to the numbers. In a midsize South African inbound contact centre serving a major telecom client, managers faced a familiar frustration: customer satisfaction scores were stuck, handle times were climbing, and operational costs were edging upward. Traditional fixes—more coaching, tighter scripts, adjusted shifts—weren’t moving the needle. Then, something simple but powerful changed everything…https://www.ccmg.org.za/blog/rands-sense-turning-call-centre-data-into-real-business-decisions

WEBINAR: From Robot-Mode to Resilient: Reclaiming Human Authenticity in the Workplace Wednesday, 17 September 2025 10:00...
25/08/2025

WEBINAR: From Robot-Mode to Resilient: Reclaiming Human Authenticity in the Workplace
Wednesday, 17 September 2025
10:00am
Speaker: Charlene Naicker - Life Coach, specialising in Health and Wellness of the Mind, Body and Soul.
Find out more: https://emails.ccmg.org.za/202508-charlene/webinar2.html

WEBINAR: Technology-Driven Succession Planning 13 August 2025 | 11h00 –12h00 | ZoomAGENDA:Welcome & Introduction11h00 –...
31/07/2025

WEBINAR: Technology-Driven Succession Planning

13 August 2025 | 11h00 –12h00 | Zoom

AGENDA:

Welcome & Introduction
11h00 – 11h05
Setting the stage for what succession planning looks like when it’s done right.

What’s Broken in Traditional Succession Planning?
11h05 – 11h20
We’ll unpack the risks of outdated, manual approaches and why many leadership pipelines quietly fail before they even start.

Live Demo: Lumenii’s Succession Platform
11h20 – 11h35
See how you can replace static spreadsheets with readiness scores, predictive insights, and real-time dashboards, all in one place.

Client Stories: Succession Planning in Action
11h35 – 11h50
Hear how organisations like yours are building stronger pipelines, reducing risk, and aligning talent with business strategy.

Interactive Q&A & Closing
11h50 – 12h00
Bring your questions or just listen in. We’ll cover real challenges and practical answers.

REGISTER: https://lumenii.co.za/resources/technology-driven-succession-planning-webinar/

Can’t attend live? No worries. After the event, everyone who registers will receive the full recording and resource pack.

What if just a 7% shift in leadership habits could dramatically improve your team's energy, motivation, and performance?...
30/07/2025

What if just a 7% shift in leadership habits could dramatically improve your team's energy, motivation, and performance?

You’re invited to a free, high-impact webinar designed specifically for contact Centre Managers, Team Supervisors, and QA Leaders:

Webinar: The 7% Advantage – Small Leadership Shifts That Transform Contact Centre Results

Date: Wednesday, 6 August 2025
Time: 10:00–11:00 AM (SAST) Online via Zoom (link sent after registration)
Facilitator: Falk Winter – Leadership Coach, LMI South Africa

What You’ll Discover:

How to use “The Slight Edge” to shift team culture in small, sustainable ways
How to develop Managers into Leaders
The art of delegation in high-pressure environments
Motivation tools that don’t cost a cent—but generate real results

Bonus: You’ll get access to live polls, quick self-assessments, and a surprise downloadable tool during the session.

REGISTER NOW – https://lifetransformingcoaching.com/ccmg-poster/

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Venture
Cape Town
7130

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