Contact Centre Management Group

20/08/2026

Keep up to date with everything happening at CCMG.

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18/08/2026

Smart Choices – Better Results

September brings two practical opportunities to strengthen productivity and performance. From making clearer, more confident decisions to working smarter with Outlook and Copilot, these workshops are designed to help you focus priorities, manage resources effectively and turn information into action....https://emails.ccmg.org.za/202608_spotlight/202608_spotlight.htm

17/08/2026

30/07/2026

Strategic Partnership Proposal: Supporting CCMG Industry Development and Events Programme
The Contact Centre Management Group (CCMG) plays a critical role in advancing professionalism, skills development, transformation, and industry excellence within the South African contact centre sector. Through industry conferences, awards programmes, professional development initiatives, and stakeholder engagement platforms, CCMG continues to create opportunities that strengthen and elevate the sector.
To ensure the successful delivery of upcoming industry events and development initiatives, CCMG is offering a limited Strategic Partnership Opportunity to selected industry stakeholders.

29/07/2026

WEBINAR: From Supervisor to Coach
Weds 19 Aug 2026
Join Falk Winter for this practical and thought-provoking webinar and discover how great leaders develop people who can think, take ownership and perform independently
https://emails.ccmg.org.za/202608-webinar/webinar.htm

28/07/2026

MOO Academy, in partnership with The Hive Leadership Academy and CCMG, delivers accredited learning pathways that develop talent at every level of your organisation while helping you maximise your B-BBEE Skills Development investment.
https://emails.ccmg.org.za/202606-moo/v2.html

17/06/2026

2026 Contact Centre Industry Awards: FINALISTS ANNOUNCED

Find out more here: https://awards.ccmg.org.za

08/06/2026

Goal setting is an integral part of many companies and teams, so the SMART format has been around for some time. Now the question is: “Are you smart in achieving your goals?” As emphasised by the founder of Leadership Management International (LMI), Paul J. Meyer: “If you are not making the progress that you would like to make and are capable of making, it is simply because your goals are not clearly defined.” https://www.ccmg.org.za/blog/are-you-smart-in-achieving-your-smart-goals

02/04/2026

Award Entries are Open! Closing date: 12 April

Log in to your profile to access the Awards applications. If you do not have a profile please register.

Being a CCMG winner is a prestigious accolade that has proven to raise the profile of individuals and contact centres, their capabilities and its stars. It is often referred to as the ‘Oscars of our industry’.

https://awards.ccmg.org.za/how-to-enter/