Contact Centre Management Group

12/10/2026

Professionalising the Contact Centre Industry Starts with Us: Despite the important role contact centre professionals play every day, our industry is not always recognised for what it truly is: a profession requiring specialised skills, knowledge, leadership and continuous development.
https://www.ccmg.org.za/blog/professionalising-the-contact-centre-industry-starts-with-us

12/10/2026

07/09/2026

BURSARY OPPORTUNITY: If you are ready to become a High Performance Coach or know someone who is, we invite you to participate as a member of the CCMG. Find out more: https://emails.ccmg.org.za/202609-lmi/lmi.html

20/08/2026

Keep up to date with everything happening at CCMG.

Create your profile today and give CCMG permission to keep you informed about the latest industry news, professional development opportunities, events, webinars, awards and other initiatives available to you.

In accordance with POPIA (Protection of Personal Information Act), your profile allows you to provide consent for CCMG to communicate with you and share relevant information.

Create your profile today and stay connected to your professional body.

https://join.mymembership.co.za/Join/Index?communityId=9957653f-8f7e-46ed-ae82-ed7dd7cd12e6

18/08/2026

Smart Choices – Better Results

September brings two practical opportunities to strengthen productivity and performance. From making clearer, more confident decisions to working smarter with Outlook and Copilot, these workshops are designed to help you focus priorities, manage resources effectively and turn information into action....https://emails.ccmg.org.za/202608_spotlight/202608_spotlight.htm

30/07/2026

Strategic Partnership Proposal: Supporting CCMG Industry Development and Events Programme
The Contact Centre Management Group (CCMG) plays a critical role in advancing professionalism, skills development, transformation, and industry excellence within the South African contact centre sector. Through industry conferences, awards programmes, professional development initiatives, and stakeholder engagement platforms, CCMG continues to create opportunities that strengthen and elevate the sector.
To ensure the successful delivery of upcoming industry events and development initiatives, CCMG is offering a limited Strategic Partnership Opportunity to selected industry stakeholders.

29/07/2026

WEBINAR: From Supervisor to Coach
Weds 19 Aug 2026
Join Falk Winter for this practical and thought-provoking webinar and discover how great leaders develop people who can think, take ownership and perform independently
https://emails.ccmg.org.za/202608-webinar/webinar.htm

28/07/2026

MOO Academy, in partnership with The Hive Leadership Academy and CCMG, delivers accredited learning pathways that develop talent at every level of your organisation while helping you maximise your B-BBEE Skills Development investment.
https://emails.ccmg.org.za/202606-moo/v2.html

17/06/2026

2026 Contact Centre Industry Awards: FINALISTS ANNOUNCED

Find out more here: https://awards.ccmg.org.za