01/09/2026
Decision bottlenecks rarely form where leaders expect them to.
They are often created by competence.
When a small number of people are seen as reliable or “safe,” decisions gravitate toward them. Questions are routed their way. Approval is quietly sought. Escalation becomes habitual. What begins as trust turns into dependency.
Over time, this concentrates judgment and slows the system.
Bottlenecks are not always the result of weak capability elsewhere.
They are often the result of unclear decision boundaries combined with uneven confidence in who can decide.
The organisation adapts around the bottleneck, not by resolving it, but by waiting.
Decision flow does not break because people cannot decide.
It breaks because too few people are permitted to.