21/02/2022
About RMS
RMS (Route Management Services) is a South African company operating in the field of fleet and vehicle incident and risk management, since 2009.
We provide the trucking, logistics and insurance industry with incident and risk management services on a 24/7 basis, locally and across borders. This includes monitoring, risk and preventative measures, accident management, assets and cargo recovery, hijacking management, and roadside assistance.
We are expanding our Operations Centre with capable Risk Controllers to handle and eliminate emergency incidents. Purpose of this role, to monitor and analyse notifications, prevent and eliminate risks and handle emergency incidents until resolved.
The Major 1st Quarter Challenges
β’ Correctly identify all monitoring signals and understand and execute the associated protocols
β’ Take action to eliminate risk situations
β’ Deal with emergency situations
β’ Escalate where necessary
β’ Follow up to ensure the risk situation is resolved
Requirements:
Must have qualifications and experience:
β’ Minimum of Matric with Geography
β’ 1-3 years frontline emergency services experience: typically, in ops/control center, i.e. fire stations, medical ops, police stations, response teams, etc.
β’ 1-3 years logistics planning and scheduling experience β preferably in the trucking industry
β’ Read & Write in Afrikaans and English (Fluent in Afrikaans and English)
β’ Computer literate: MSWord, Excel and Outlook. (MS Office)
β’ Valid drivers license and own transport/car
β’ Excellent typing skills
β’ Excellent telephone etiquette with a clear voice
β’ Live within 10km radius of Brackenfell β operational requirements
β’ Willing to work shifts
Further useful skills β the more the better.
β’ Course and certificates in emergency services, i.e. firefighting, policing, emergency, security, 1st Aid, etc.
β’ 1-3 years administrative experience: documenting, recordkeeping, admin processing β preferably using digital tools
Personal Profile
β’ Unflappable in stressful situations
β’ Monitoring ability
β’ Take control of a chaotic situation, make decisions under pressure
β’ Excellent listening skills
β’ Collaborate with team members to resolve incidents
Are you read to join the RMS Ops team and make a difference in the lives of our truckers?
Interested? β Send us your CV right now: [Email address hidden]