BYC AQUA Solutions

BYC AQUA Solutions BYC is an outsourced QA services provider offering contact centres independent and detailed measurement of their customer delivery for all sectors

Outsource provider of QA assessments with coaching

License of our unique software allowing streamlined QA information flow throughout your business

Ramadan Mubarak! May this holy month bring you peace, joy, and blessings. We want to wish our employees and partners wel...
23/03/2023

Ramadan Mubarak! May this holy month bring you peace, joy, and blessings.

We want to wish our employees and partners well for Ramadan!

Today we are celebrating Human Rights Day. Today we reflect on the struggles and sacrifices made by those who fought for...
21/03/2023

Today we are celebrating Human Rights Day.

Today we reflect on the struggles and sacrifices made by those who fought for our freedom and equality in South Africa.

We want to send a massive Congratulations to Patrick Nel who has recently been promoted to an Operations Manager. His ne...
15/03/2023

We want to send a massive Congratulations to Patrick Nel who has recently been promoted to an Operations Manager. His new role primarily focuses on the UK clients and delivery.

Patrick joined the Team in March of 2022 as a Quality Assessor and was promoted to a Team Leader role within the UK environments by June 2022. Patrick joined the BYC team with extensive BPO knowledge and Experience and with his current promotion will add immense value to our business as well as our clients.

We wish him the best of luck for the journey ahead and we cannot wait to see you succeed in your new role.




Today we encourage you to take part and do something kind for someone on random acts of kindness day.
17/02/2023

Today we encourage you to take part and do something kind for someone on random acts of kindness day.

07/02/2023

At BYC we offer Automated – QA
With
- Speech to text transcription using our AQUA tool
- Query Management
- Full Reporting Suite
- Bespoke Solutions Design and Commercial Model

Email us on [email protected]

01/02/2023

Quality Assurance with BYC
-Speech to text transcription using our AQUA tool
-Query Management
-Full Reporting Suite
-Bespoke Solutions Design and Commercial Model

To find out more Email us at [email protected]
👉 https://www.byc.co.za/

30/01/2023

Achieve your NPS, CSAT and other customer experience objectives while transforming your contact centre into an experience centre.

Email us on [email protected]
Find out more 👉 https://www.byc.co.za/

27/01/2023

The use of Speech analytics provides:
👉Productivity
👉Improved Customer Experience
👉Reduced Churn
👉Increased Revenue
👉Reduced Cost

Let us show you how with a demo or a free trial!
Email us on [email protected]

24/01/2023

Automated QA provides:

👉Speech to text transcription using our AQUA tool
👉Query Management
👉Full Reporting Suite
👉Bespoke Solutions Design and Commercial Model

Email us on [email protected] to find out more

Address

United Kingdom
Cape Town

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
18:00 - 19:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

+447528036481

Website

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