Level 1 to 4 Technical
and Solutions support
Warranty repairs
• HP Next Business Day On Site Warranty repairs-Warranty repairs on all commercial Desktops, Notebooks and Printers
• HP Carry-in Warranty repairs-Warranty repairs on all commercial Desktops, Notebooks and Printers
• SamsungNext Business Day On Site Warranty repairs-Warranty repairs on all Notebooks, Printers and Monitors
• Sa
msungCarry-in Warranty repairs -Warranty repairs on all Notebooks, Printers and Monitors
Warranty Management
• Warranty management on all Brands follow up and communication to customer
• Escalation and management of server and critical server warranty calls
• Complete It asset register information database available
Out of Warranty repairs
• Repairs on all Desktops, Notebooks, Printers, Monitors, Servers and Networking equipment
Desktop Support
• iVolve field support engineers available 24 Hours 7 Days a week
• Proactive and maintenance support done on site and remotely
On-site Support Engineers
• Dedicated engineer onsite
• We address your staff issues—i.e. leave planning,because this is a specialised environment, in case of leave, iVolve will supply
replacement engineers
• iVolve ensure that engineers are professional and skilled through on-going training to support the latest technologies available
• Real time assessments for higher level of expert support to ensure high availability
