Consulta

Consulta Result and output orientated consulting based on a sound scientific foundation by conceptualisation specialists is Consulta's unique value proposition.

Which   enjoys the highest number of promoters who actively recommend the brand to others?    .
06/04/2022

Which enjoys the highest number of promoters who actively recommend the brand to others? .

How a   is handled and resolved for a customer is a crucial part of retaining and even growing  . Read more on   Complai...
04/04/2022

How a is handled and resolved for a customer is a crucial part of retaining and even growing . Read more on Complaints Incidence and who pulls out all the stops to resolve them.

Two years into the pandemic and it is clear that any excuses given for delivering a lousy   due to the impact of COVID-1...
31/03/2022

Two years into the pandemic and it is clear that any excuses given for delivering a lousy due to the impact of COVID-19 on operations and customer service are moot. This is very clear in the fact that Customer Expectations scores overall are at their highest across most industries covered by the .

In the latest SA-csi for Life Insurance, the research shows that there is a commensurate increase in brand   and   score...
29/03/2022

In the latest SA-csi for Life Insurance, the research shows that there is a commensurate increase in brand and scores for those who show high levels of , who have upped their game when it comes to complaints resolution as well as actively finding ways to reduce the incidence of repeat complaints.

There is a significant upward trend of   across the   industry, increasing from 82.0 in 2020 to 84.5 in 2021.  .
25/03/2022

There is a significant upward trend of across the industry, increasing from 82.0 in 2020 to 84.5 in 2021. .

The Customer Expectations score for the   industry is at the highest it has ever been since the start of the   – at 84,5...
23/03/2022

The Customer Expectations score for the industry is at the highest it has ever been since the start of the – at 84,5.

The SA-csi surveyed almost 2100 customers of SA’s largest life insurers by market share during the last quarter of 2021....
21/03/2022

The SA-csi surveyed almost 2100 customers of SA’s largest life insurers by market share during the last quarter of 2021. So how satisfied are they? .

To all our loyal Community members, 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮!! and Happy Human Rights Day .
21/03/2022

To all our loyal Community members, 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮!! and Happy Human Rights Day .

The benchmark measurement for   provides important insights into the levels of customer satisfaction of South Africa's m...
18/03/2022

The benchmark measurement for provides important insights into the levels of customer satisfaction of South Africa's major .

The latest   for   conducted by  , reveals how satisfied customers are with their life insurers over the last year.
16/03/2022

The latest for conducted by , reveals how satisfied customers are with their life insurers over the last year.

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