What are the opening hours?

Monday 08:00 - 16:30 Tuesday 08:00 - 16:30 Wednesday 08:00 - 16:30 Thursday 08:00 - 16:30 Friday 08:00 - 16:30

Procera

Name: Procera
Address: 33 Flanders Drive, Mount Edgecombe, Durban, 4302, ZA
Telephone: +27315384000
Price range: Not applicable

Delivering outsourced business processing for comprehensive customer life cycle management, creating optimised customer connections for a brighter future.

31/07/2026

✨ Meet Kwazi!

There are people who simply do their jobs, and then there are people who remind us why excellence matters. 💙 Kwazi is one of those people.

She has mastered the art of balancing results with respect. She approaches every conversation with professionalism, empathy, confidence, and integrity proving that successful collections are built on trust, effective communication, and genuine human connection. 🤝

Her ability to build, resolve difficult situations, and achieve exceptional results sets her apart. She doesn't just collect debt she restores confidence, creates solutions, and represents her organization with distinction. 📈

"Made to Matter" couldn't describe her more accurately. 🌟 Kwazi's work makes a real difference every single day. Her dedication, professionalism, and positive impact remind us that when people recognize their purpose and bring their best, they don't just meet expectations they redefine them.

Here's to celebrating excellence, resilience, and purpose. 🎉 Keep shining, Kwazi. Your work matters, your impact matters, and you were truly Made to Matter. 💫

18/07/2026

Today, South Africa celebrates Mandela Day. 🇿🇦

For those outside our borders, it’s more than a public holiday.

It’s a day inspired by the legacy of Nelson Mandela, encouraging people around the world to dedicate 67 minutes of their time to making a positive difference in the lives of others. The 67 minutes represent the years Mandela spent fighting for equality, justice and human dignity.

At Procera, we believe meaningful impact starts with people.

Whether it’s supporting our communities, building lasting partnerships or showing up for one another, we know that small acts of kindness can create lasting change.

Today, we’re reminded that every conversation, every action and every opportunity to help someone matters.

Because being built different isn’t just about how we do business. It’s about how we show up for people.

Happy Mandela Day. ❤️

21/06/2026

Whether it was learning the value of hard work, showing up when it matters, fixing what feels broken, or reminding us that a little patience goes a long way, fathers and father figures leave lessons that stay with us for life.

Some lead with words.

Others lead by example.

Through quiet sacrifices, unwavering support, and the ability to make a plan no matter the situation, they’ve helped shape the people we become.

This Father’s Day, we celebrate the dads, grandfathers, mentors, coaches, and father figures who continue to inspire, guide, and support those around them.

Here’s to the lessons, the laughs, the life advice, and the countless moments that make a lasting difference.

Happy Father’s Day.

22/05/2026

POV: it’s month-end and suddenly everyone becomes a motivational speaker, financial analyst, problem solver and caffeine enthusiast at the same time 😭

The pressure is high.
The emails are flying.
The coffee is fighting for its life.

But challengers perform under pressure. 💥

Watch till the end for our favourite part 😂

02/04/2026

Meet Lilo! 🌟

For the past 2 years, Lilo has been an incredible part of our journey, bringing dedication, heart, and a strong work ethic to the team every single day. We truly couldn’t imagine it without him! ✨

Lilo’s commitment and determination make a real impact. He approaches every task with focus, gives his best in every situation, and consistently delivers solid results. His hardworking nature and positive attitude contribute to a supportive and driven team environment where both clients and colleagues feel valued.

Whether he’s tackling challenges head-on or contributing to team successes, Lilo shows up with reliability, resilience, and a genuine drive to get the job done right. 💼💪

We’re incredibly proud to have Lilo on the team. Here’s to 2 amazing years and many more ahead! 🌟

26/03/2026

Performance isn’t powered by systems alone, it’s sparked by people ⚡

Behind every milestone, every breakthrough, and every result are individuals bringing energy, ideas, and purpose to what they do 🚀 When people are empowered, performance becomes more than a metric, it becomes momentum 📈

People ignite the power behind performance 🔥

21/03/2026

Human Rights are not a geography, they are a shared responsibility. 🌍

At Procera, we believe every person deserves dignity, opportunity, and to be seen and valued. It’s not just something we acknowledge today. it’s how we show up every day for our people and communities.
Because when we uplift people, we strengthen humanity.💪✨

It all starts and ends with people.🌍💙

17/03/2026

In today’s digital world, technology is powerful. But its true value lies in how intentionally we use it. ✨

At Procera, we believe technology should:
🔹 Increase human capability > empowering people to think bigger, solve faster, and perform better
🔹 Protect information and trust > because integrity and security are non-negotiable 🔐
🔹 Create efficiency and opportunity > freeing people from repetitive tasks so they can focus on what matters most 🚀
🔹 Give life to data > transforming information into insight, ideas, and smarter business decisions 📊

But there is an important line we must never cross. ⚖️
Technology should never quietly take ownership of our attention, our empathy, or our humanity. Because in the end, the real competitive advantage in the digital age may not be more technology.

It may be the discipline to use technology with intention > balancing innovation with empathy, performance with purpose, and efficiency with human connection. ❤️

At Procera, we believe the future of business will belong to organisations that understand one simple truth:
Technology may power progress. But people give it meaning. 🌍
It all starts and ends with people. 🙌
🤝💡🚀

10/03/2026

Behind every great customer experience is a team that’s motivated, skilled, and committed to excellence. 💡🤝

At our core, we believe that when people are empowered with the right tools, training, and support, they deliver solutions that drive real results. 🚀
From customer support and technical assistance to back-office operations, our teams bring expertise, efficiency, and reliability to every interaction. 📞💻📊
Because strong businesses are built on strong people and powerful solutions start with empowered teams. 🌍✨

03/03/2026

Proudly South African. Globally competitive. 🇿🇦🌍

Ranked among the top 20 countries worldwide for English proficiency by the EF EPI 📊, South Africa continues to stand out on the global stage. This recognition reflects our world-class talent 👨🏾‍💻, rich cultural diversity 🌍 and a workforce that communicates with clarity, confidence, and professionalism 💬

As a proudly South African BPO company, our foundation is built on people, performance and power. 👥📈 We leverage this strength to deliver exceptional service across borders 🌐.

With driven, adaptable teams, a neutral accent, strong work ethic 💼, and a customer-first mindset 🤝, South Africa has become a leading outsourcing destination. Our growing BPO sector is not only a hub of innovation and quality 🚀 we are actively shaping the future of the global industry.

Let’s connect www.proceragroup.com 💙

Address

33 Flanders Drive, Mount Edgecombe
Durban
4302

Opening Hours

Monday	08:00 - 16:30
Tuesday	08:00 - 16:30
Wednesday	08:00 - 16:30
Thursday	08:00 - 16:30
Friday	08:00 - 16:30

Telephone

+27315384000

Website

http://www.procera.co.za/

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