YOUKNOW Digital helps brands and agencies, across Africa, realize true Social ROI, and become Social Media Superheroes, through the effective use and implementation of the world's best Social Technology Platforms - spanning Social Analytics & Insights, Social Engagement & Customer Care, Social Influencer Marketing and on-domain Social Communities. YOUKNOW is the Sub-Saharan African partner to Bran
dwatch, GWI, Khoros, Hootsuite & Audiense, global leaders in Social Media Analytics, Engagement, Social CRM, Influencer Marketing & Gamified Communities. youKnow enables brands and agencies to leverage their Social & Digital environments to:
- use social media a the largest source of unsolicited consumer insights,
- reduce customer service costs,
- increase leads and sales,
- improve trust and loyalty,
- co-create products and service ideas,
- build engaging internal communities for knowledge-sharing and participation. We specialise in:
- Deep Social Analytics & Reporting,
- Social Engagement,
- Social CRM,
- Social Customer Care,
- Online Communities,
- Ideation,
- Gamified Knowledge Bases,
- simple Enterprise-level, Data Visualisation.
