Intuate Group and Subsidiaries

05/06/2023

Master the basics: call center hosting: cloud vs on-premise vs hybrid cloud, make the best choice!

Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and let you decide which is more accessible, affordable and secured for your company! Today, most Call Center solutions offer both options: you can either go for cloud data storage on a shared or private cloud server or get your solution installed directly on your company servers. However, we’re also going to cover a third option: Hybrid data storage! Let’s start!!!

Contact us for more information: https://www.intuategroup.com/contact-us/

26/05/2023

Are you familiar with the concept of attention symmetry?

At the intersection of Human Resources and Marketing, a principle emerges: the attention a company pays to its employees is directly proportional to the quality of the relationship it maintains with its customers.

While not a new concept, it has gained renewed significance in recent months, inspiring an increasing number of companies, particularly in the customer relations sector.

Let’s delve into it!

Read More: https://www.intuategroup.com/are-you-familiar-with-the-concept-of-attention-symmetry/

Contact Us: https://www.intuategroup.com/contact-us/

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

25/05/2023

Edge Computing is transforming operations across industries from food & beverage to oil & gas and pharmaceutical manufacturing. This emergent technology harnesses real-time data from critical equipment and processes to dramatically improve operational efficiency and enable new insights through advanced analytics. These capabilities act as a foundation for smart infrastructure and Industry 4.0 manufacturing. By leveraging connectivity, collaboration, and insight, smart applications create business value, increase competitive advantage, and enhance productivity.

Contact us for more information:

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

22/05/2023

Avoiding Agent Burnout

Productivity is at an all-time high for a number of organizations. Between hybrid work and expanded benefits and increased profits, it’s becoming easier than ever to achieve work-life balance. This is great news for companies and management. An engaged and happy workforce can create great customer experiences and provide growth and leadership opportunities for your employees.

Read More: https://www.intuategroup.com/avoiding-agent-burnout/

Contact us for more information: https://www.intuategroup.com/contact-us/

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

18/05/2023

What is Productivity in Business and How Do You Measure It?

At its core, business productivity is a simple comparison: How much can an employee, team or organization achieve compared to how many resources — such as time and technology — is required.

Read More: https://www.intuategroup.com/what-is-productivity-in-business-and-how-do-you-measure-it/

Contact us for more information: https://www.intuategroup.com/contact-us/

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

15/05/2023

Automation: More Than Meets the AI

Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve efficiency and customer experience, we can leverage AI for an improved workplace experience, employee development and team integration. In a world where we hear the term “Artificial Intelligence” or “AI” overused, how can we utilize these new technologies to ensure our colleagues and employees aren’t wasting their time?

Read More: https://www.intuategroup.com/automation-more-than-meets-the-ai/

Contact Us: https://www.intuategroup.com/contact-us/

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

15/05/2023

Automation: More Than Meets the AI

Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve efficiency and customer experience, we can leverage AI for an improved workplace experience, employee development and team integration. In a world where we hear the term “Artificial Intelligence” or “AI” overused, how can we utilize these new technologies to ensure our colleagues and employees aren’t wasting their time?

Read More: https://www.intuategroup.com/automation-more-than-meets-the-ai/

Contact Us: https://www.intuategroup.com/contact-us/

Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve efficiency and customer experience, we can leverage AI for an improved workplace experience, employee development and team integration....

10/05/2023

IVA: The future is now

Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap.

Ask your everyday customer about their experience with an automated journey, and it’s likely you’ll hear the same old complaints: I really just needed to talk with a real person… I was sent around in circles… It took forever to get a straight answer…

Contact us now:

Contact Intuate Group and discover how your organisation can stay ahead of the competition by delivering exceptional customer experiences.

04/05/2023

Intelligent and Efficient Outbound Solutions

Whether your campaign goals are customer acquisition, collections, growth, retention, or something else, Alvaria Advanced Outreach helps your organization accomplish your goals quickly and efficiently while honoring your compliance requirements.

Whether your campaign goals are customer acquisition, collections, growth, retention, or something else, Alvaria Advanced Outreach helps your organization accomplish your goals quickly and efficiently while honoring your compliance requirements.   Improved Agent Efficiency Make the most out of agen...

24/04/2023

Power Digital Transformation at the Edge

Across industries, business, operations and IT leaders want to harness Industry 4.0 opportunities to gain new insight, achieve operational excellence, and operate more efficiently and safely. Edge Computing solves the inherent challenges of bandwidth, latency, and security at edge locations to enable IIoT devices and data acquisition.

ztC Edge provides teams with a zero-touch, secure, and highly-automated Edge Computing platform, purpose built for edge environments. Its self-protecting and self-monitoring features drastically reduce unplanned downtime and ensure continuous availability of business-critical applications.

20/04/2023

Google Cloud and Alvaria partner to integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management

Google Cloud Contact Center AI Platform offers enterprises rich insights about customers, products and services – while Alvaria provides the solutions for unified workforce to transform those insights into real results. The two solutions together create increased lifetime value, reduced agent turnover and seamless, personalized customer interactions.

Enterprise-Grade Workforce Engagement Management and Advanced Compliant Outreach Capabilities Available through Google Cloud Contact Center AI Platform SAN FRANCISCO, April 18, 2023 – UJET, Inc., the intelligent, modern contact center platform, today announced a new, strategic partnership with Alv...

18/04/2023

Intelligent call list management uses Nixxis proprietary call list functionalities and dynamically assigns the agents to other campaigns when reaching the end of a call list. Profiling using our dynamic filters improves the efficiency of your outbound activities avoiding to “burn” your precious call lists. All this will increase the productivity of your outbound campaigns by 20 to 25%.

Technology and talent solutions including digital transformation-, contact centre-, data centre solutions and staffing services.