BrandLove

BrandLove At Brandlove we teach people the skills to show up in The Brand Warrior Way! BrandLove is a partner, working with brands to connect the dots.

Our wish is that ALL employees will find purpose and pride in their work and create amazing service experiences for their customers. Brandlove was established in 2012 as a customer-focused innovation consulting and training agency. This year we celebrate 10 years of putting the heart back into experiences, one interaction at a time. BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and

neither are we a kiss-ass tell-you-what-you-want-to-hear agency. We are facilitators of an authentic discovery process, to help organizations find and implement their experience essence, while creating a safe space for design-thinking, collaboration and innovation. We provide our clients with very pragmatic actions to immediately start improving their customer experience. In addition to that we guide the long term strategy to achieve customer and employee experience objectives.

- CX Agency of the Year 2022 (Customer Centricity World Series Awards)
- Member of the Customer Experience Professional's Association (CXPA)

I wrote the book on Customer Journey Mapping. Literally.But I’ll let you in on a secret: A beautiful map is useless if i...
15/03/2026

I wrote the book on Customer Journey Mapping. Literally.

But I’ll let you in on a secret: A beautiful map is useless if it doesn't move the needle on the business.

I’ve spent years watching brilliant CX teams get ignored because they couldn't bridge the gap between "Customer Pain" and "Executive Priorities."

I’ve redesigned my upcoming Customer Journey Business Impact Lab to solve exactly that.

In just 45 minutes, we will cover:
✅ How to find the 10 biggest revenue hooks in your journey.
✅ How to stop "asking" for budget and start "justifying" investment.
✅ Why your executive team thinks journey mapping is a waste of time (and how to flip that script).

Bring your team. Bring your skeptic-in-chief. Let’s get to work.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP here
https://www.brandloveglobal.com/customer-journey-mar-2026

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three things: Profit Cost savings Brand reputation If your journey map cannot speak those three languages, it gets ignored — or worse, defunded.

Customer experience is not about delight.It is about removing friction.Because friction is expensive.It increases servic...
15/03/2026

Customer experience is not about delight.

It is about removing friction.

Because friction is expensive.

It increases service costs.
It reduces conversion.
It quietly drives customers away.

In this 45-minute session we will unpack the 10 biggest revenue leaks hidden inside customer journeys.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP here
https://www.brandloveglobal.com/customer-journey-mar-2026

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three ...

One of the most valuable questions any organization can ask is this:Where are we unintentionally making it hard for cust...
14/03/2026

One of the most valuable questions any organization can ask is this:

Where are we unintentionally making it hard for customers to do business with us?

Because that is usually where revenue is leaking.

In this 45-minute session I will walk through the 10 most common friction points that quietly destroy customer value.

Anyone working in customer experience, service, operations, or growth will find this useful.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP here

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three ...

Customer experience is often discussed as a soft topic.But the real conversation is about revenue, cost, and risk.When j...
13/03/2026

Customer experience is often discussed as a soft topic.

But the real conversation is about revenue, cost, and risk.

When journeys are broken:

Service costs increase
Complaints escalate
Loyal customers quietly leave

In this 45-minute session I will share a framework leaders and teams can use to identify the 10 biggest revenue leaks in their customer journey.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP here
https://www.brandloveglobal.com/customer-journey-mar-2026

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three ...

A customer journey is like a pipe.Revenue flows through it.But most journeys have holes.Abandoned applicationsUnresolved...
13/03/2026

A customer journey is like a pipe.

Revenue flows through it.

But most journeys have holes.

Abandoned applications
Unresolved complaints
Customers repeating themselves
Slow onboarding

Each one quietly drains value.

In this 45-minute session we will explore the 10 biggest revenue leaks hidden in customer journeys.

If you work in operations, CX, service, product, or leadership, you are welcome to join.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP here

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three ...

If you aren't auditing your Customer Journey, you’re missing a massive hole in your bucket. Most leaders think "Journey ...
12/03/2026

If you aren't auditing your Customer Journey, you’re missing a massive hole in your bucket.

Most leaders think "Journey Mapping" is a soft, creative exercise. It’s not. Done right, it’s a Financial Audit.

Friction in your customer journey is a silent killer of margins:

❌ It drives up "Cost to Serve" through repetitive support calls.
❌ It kills "Lifetime Value" through early-stage churn.
❌ It creates "Sales Drag" where deals stall in the pipeline.

On 17 March, I’m hosting a 45-minute Business Impact Lab. No fluff. Just a clinical look at the 10 biggest revenue opportunities hidden in your journey.

Stop guessing where your revenue is leaking. Start fixing the journey.

👇 Register for the Lab

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three things: Profit Cost savings Brand reputation If your journey map cannot speak those three languages, it gets ignored — or worse, defunded.

Your CEO doesn't care about your Journey Map.There, I said it.They don’t care about the color-coded post-its, the "empat...
11/03/2026

Your CEO doesn't care about your Journey Map.

There, I said it.

They don’t care about the color-coded post-its, the "empathy workshops," or the 4-foot-wide diagram on the office wall.

They care about three things:

Profit Growth

Cost Suppression

Brand Equity

If your CX initiatives aren't speaking that language, you aren't "customer-centric" you’re just expensive.

On 17 March, I’m hosting a 45-minute Business Impact Lab to show you how to stop mapping only for "feelings" and start mapping for Revenue Opportunities. We’re identifying the 10 biggest revenue leaks hidden in your current journey.

Stop presenting maps. Start presenting business cases.

Date
17 March 2026

Time
14h00 Central African Time

Register here

Your CEO doesn't care about your journey map. Executives are not interested in the post‑its, the diagrams, or the workshops. They care about three things: Profit Cost savings Brand reputation If your journey map cannot speak those three languages, it gets ignored — or worse, defunded.

Leaders often ask me:Why do we keep losing customers even though we keep improving service?The answer is usually not ser...
11/03/2026

Leaders often ask me:

Why do we keep losing customers even though we keep improving service?

The answer is usually not service.

It is friction.

Small moments in the customer journey where effort, confusion, or delays slowly erode trust.

Over time those moments become lost revenue, rising complaints, and silent churn.

In this 45-minute session I will unpack the 10 most common revenue leaks hidden inside customer journeys.

If you work in leadership, operations, customer experience, service, or strategy, you may find this conversation useful.

Date
17 March 2026

Time
14h00 Central African Time

RSVP through the BrandLove community here

BrandLove Global delivers world-class Customer Experience (CX) training and mastery programs. We empower frontline teams, equip leaders, and activate organisation-wide CX strategies. From journey mapping to complaints mastery, we help brands boost loyalty, ROI, and unforgettable experiences.

Many companies spend millions acquiring customers.Very few spend time fixing the journeys that lose them.In this 45-minu...
10/03/2026

Many companies spend millions acquiring customers.

Very few spend time fixing the journeys that lose them.

In this 45-minute session we will explore the 10 biggest revenue leaks hidden inside customer journeys and where organizations should focus first.

Date
17 March 2026

Time
14h00 Central African Time

If this topic is relevant to your work, reserve your seat through the BrandLove community here
https://www.brandloveglobal.com/offers/iFjzXDBQ

BrandLove Global delivers world-class Customer Experience (CX) training and mastery programs. We empower frontline teams, equip leaders, and activate organisation-wide CX strategies. From journey mapping to complaints mastery, we help brands boost loyalty, ROI, and unforgettable experiences.

Most companies are trying to grow revenue.Very few are fixing the places where revenue quietly leaks away.Customers aban...
10/03/2026

Most companies are trying to grow revenue.

Very few are fixing the places where revenue quietly leaks away.

Customers abandon applications.
They repeat calls for the same issue.
They escalate complaints.
Or they simply leave without telling you why.

These are not service issues.

They are revenue leaks hidden inside the customer journey.

In this 45 min executive briefing I will walk through a practical framework to identify the 10 biggest revenue leaks inside your customer experience.

Date
17 March 2026

Time
14h00 Central African Time

If you are responsible for growth, service, operations, or customer experience, this conversation will be valuable.

You can reserve your seat through the BrandLove community here

BrandLove Global delivers world-class Customer Experience (CX) training and mastery programs. We empower frontline teams, equip leaders, and activate organisation-wide CX strategies. From journey mapping to complaints mastery, we help brands boost loyalty, ROI, and unforgettable experiences.

Customers rarely leave after one bad experience.They leave after many small moments of friction.Confusing processesSlow ...
09/03/2026

Customers rarely leave after one bad experience.

They leave after many small moments of friction.

Confusing processes
Slow responses
Repeated effort
Broken handovers

Each one becomes a tiny revenue leak.

In this 45-minute session I will share a simple framework to identify the 10 most common revenue leaks in customer journeys.

Date
17 March 2026

Time
14h00 Central African Time

You can RSVP through the BrandLove community here
https://www.brandloveglobal.com/offers/iFjzXDBQ

BrandLove Global delivers world-class Customer Experience (CX) training and mastery programs. We empower frontline teams, equip leaders, and activate organisation-wide CX strategies. From journey mapping to complaints mastery, we help brands boost loyalty, ROI, and unforgettable experiences.

One of the greatest privileges of my work is watching CX professionals find their voice.The moment they stop apologising...
02/03/2026

One of the greatest privileges of my work is watching CX professionals find their voice.

The moment they stop apologising.
The moment they start leading.
The moment they realise they belong in the room.

Growth like that does not happen overnight. It happens in community.

If you would like a space to grow your capability and confidence this year, you are welcome.

Join the Unlocking Genius Community. It is free:

BrandLove Global delivers world-class Customer Experience (CX) training and mastery programs. We empower frontline teams, equip leaders, and activate organisation-wide CX strategies. From journey mapping to complaints mastery, we help brands boost loyalty, ROI, and unforgettable experiences.

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Gansbaai

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Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

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