MLTC Group

MLTC Group Build Operate Transfer

The future of AI 2022: Progressing AI maturity in the contact center -
03/08/2022

The future of AI 2022: Progressing AI maturity in the contact center -

A strong majority understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, improve productivity, and help drive revenue for the organization. Both the value and the risks of not deploying advanced AI are recognized among leaders.

https://lnkd.in/dKV9Y82D
05/07/2022

https://lnkd.in/dKV9Y82D

DO YOU KNOW WHAT YOU DONT KNOW? To all the IT Execs and IT Operations Managers - How are you: - Distributing software? - Monitoring license usage across...

Exciting times!!Our client base now covers South Africa, Zimbabwe and the Caribbean with Mozambique joining soon!
09/06/2022

Exciting times!!
Our client base now covers South Africa, Zimbabwe and the Caribbean with Mozambique joining soon!

Very excited to say that we have launched our new Version3 Agentrak with 2 customers the past 3 weekends in SA, 3rd one happening in the Caribbean this...

Customer Experience like youve never seen it before! -
09/05/2022

Customer Experience like youve never seen it before! -

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Join us for 30min to learn how Knowmax can solve your CX challenges on Thursday 3rd Feb @ 1:30pm SASTWho is this demo fo...
01/02/2022

Join us for 30min to learn how Knowmax can solve your CX challenges on Thursday 3rd Feb @ 1:30pm SAST

Who is this demo for?
If you are interested in improving your CX, making your support teams mistake-proof, enhancing process efficiency this product showcase is for you.

Join us to learn how Knowmax can solve your CX challenges Get a better understanding of Knowmax’s powerful modules and features. Learn how to implement Knowmax for improving your CX. And have all y...

How effective is your agency in $$ values??Why would companies like Twitter, TikTok, Nike, Amazon, Microsoft, Samsung, J...
31/01/2022

How effective is your agency in $$ values??

Why would companies like Twitter, TikTok, Nike, Amazon, Microsoft, Samsung, Jaguar, and other huge brands trust and keep using our platform, surely this is something you should investigate!!?

Are you using an external agency to manage your marketing and or other forms of media? If so, how do you know if you are getting a return on the millions of $$ spent with them?

The new norm of marketing and customer experience intertwines on a regular basis, with a plethora of companies approaching you to manage your social media, your LinkedIn, your facebook, etc etc etc....

But are you getting feedback at the very second someone says something about your product or company at the exact moment, whether it is good, or worst case, a really negative comment and do you have the right AI behind you to manage it when you cant, automatically !!???

Studies have shown that the impact of negative comments on social media or negative information is 63% more likely to be clicked on than positive information, which means that social media algorithms are designed to maximize such signals and are bound to spread negative information!

If you are not geared up for it this could damage both your brand and your company to the point of a crash....

Why would companies like Twitter, TikTok, Nike, Amazon, Microsoft, and other huge name brands trust and keep using our platform, surely this is something you should investigate!!?

Come to chat to us about how we enable companies, and digital agencies, to ensure that they stay ahead of the race!

PAY-PER-DAY-CALL-CENTRE-SERVICE!(up and running in under 2 hrs)We are proud to launch our latest offering:Pay per day Ca...
04/12/2021

PAY-PER-DAY-CALL-CENTRE-SERVICE!
(up and running in under 2 hrs)

We are proud to launch our latest offering:
Pay per day Call Centre As a Service...

Do you require a small group of call centre seats, quickly for a day or a week?

We have the ability to get you up and running in under 2hrs.

Minimum commit is 5 licenses for 2 days.
(scalable to 2000 licences)

Nothing else....How easy can it be......

Functionality includes:
- Inbound
- Outbound
- Outbound dialer
- IVR
- Recording
- Analytics + Reporting
- CRM integration (optional)
- Agents (optional - external partner)
- and lots lots more.....

Call us if you want to know more:
[email protected]



https://www.linkedin.com/posts/marcovbi_bposervices-customerexperience-callcenter-activity-6872816237575999489-bO2C

How do you do quality management in your company?
30/09/2021

How do you do quality management in your company?

Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback.ABOUT TALKDESK: When we started Talkdesk in ...

Interesting article by Florian Zandt at StatistaSep 22, 2021. South Africa leading African countries in its approach to ...
27/09/2021

Interesting article by Florian Zandt at Statista
Sep 22, 2021. South Africa leading African countries in its approach to human rights and the internet and one of the main reasons we have a growing BPO sector servicing the rest of the world!

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