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Monday 08:30 - 16:30 Tuesday 08:30 - 16:30 Wednesday 08:30 - 16:30 Thursday 08:30 - 16:30 Friday 08:30 - 16:30

Conflict Dynamics

Name: Conflict Dynamics
Address: 11 Alice Lane, Johannesburg, 2196, ZA
Telephone: +27100363700

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Conflict Dynamics provides conflict management training and dispute resolution processes which are rooted in and indigenous to South Africa, and which have been nurtured and grown over our many years of working in the field. The Conflict Dynamics vision is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management and dispute resolution. This

is achieved by:

- Presenting training courses and workshops on employment relations, conflict management and dispute resolution-related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

- Conducting dispute resolution processes for parties in conflict and disputes, which are high quality, cost-effective and conform to local and international standards of service delivery.

- Advocating for appropriate dispute resolution in South Africa, and in other countries.

27/08/2026

𝗣𝗮𝗻𝗲𝗹𝗹𝗶𝘀𝘁 - 𝗠𝗮𝗿𝘆𝗸𝗲 𝗡𝗶𝗲𝘂𝘄𝗼𝘂𝗱𝘁

We're pleased to introduce 𝗔𝗱𝘃𝗼𝗰𝗮𝘁𝗲 𝗠𝗮𝗿𝘆𝗸𝗲 𝗡𝗶𝗲𝘂𝘄𝗼𝘂𝗱𝘁, an experienced commercial advocate and accredited mediator. Admitted as an attorney in 2011 and an advocate in 2017, Maryke brings extensive expertise across commercial, construction, insolvency, insurance, banking, medical malpractice, and Road Accident Fund matters. Accredited by Conflict Dynamics and CEDR, she is known for her empathetic, client-centered approach, building trust and guiding parties through complex disputes to achieve practical, mutually beneficial outcomes.

Read more about Maryke here https://www.conflictdynamics.co.za/Mediation/Mediator/11124?DisputeType=&Language=&Experience=&Search=Maryke%20Nieuwoudt

19/08/2026

𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮𝘁𝗼𝗿 𝗦𝗸𝗶𝗹𝗹𝘀 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴

Learn to mediate conflicts and disputes in many different settings, including:

- Commercial

- Employment or workplace

- Court-mandated mediation in terms of Magistrate and High Court rules and in line with the recent Gauteng High Court Directive and Protocol.

This in-person course runs for 5 full days and includes tuition, demonstrations, practice, coaching, and assessments. Delegates are trained in the mediation process and practice their newly acquired skills during the first three days, then assessed over the last two days.

The training will be led by Ebrahim Patelia and Hendrik Kotze.

DATE: 15, 16, 17 & 19, 20 October 2026

TIME: 08h30 - 18h00

WHERE: Sandton

PRICE: R30 523 including VAT

BOOK TODAY: https://conflictdynamics.co.za/CMTApplication

29/07/2026

𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮𝘁𝗼𝗿 𝗦𝗸𝗶𝗹𝗹𝘀 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴

Learn to mediate conflicts and disputes in many different settings including:

- Commercial

- Employment or workplace

- Court-mandated mediation in terms of Magistrate and High Court rules and in line with the recent Gauteng High Court Directive and Protocol.

This in-person course runs for 5 full days and includes tuition, demonstrations, practice, coaching, and assessments. Delegates are trained in the mediation process and practice their newly acquired skills during the first three days, then assessed over the last two days.

The training will be led by Hendrik Kotze and Ebrahim Patelia.

DATE: 15, 16, 17 & 19, 20 October 2026

TIME: 08h30 - 18h00

WHERE: Sandton

PRICE: R30 523 including VAT

BOOK TODAY: https://conflictdynamics.co.za/CMTApplication?_gl=1*1xgd0az*_gcl_au*OTA4OTU5NDczLjE3ODM0NDA2Njg.*_ga*MTc5NDMzNzg3NC4xNzc1NTQ5OTY4*_ga_96QXZT2XGS*czE3ODQxMjQ4OTkkbzI1JGcxJHQxNzg0MTI0OTAxJGo1OCRsMCRoNjg4MzQ4MTQy

23/07/2026

𝗣𝗮𝗻𝗲𝗹𝗹𝗶𝘀𝘁: 𝗡𝗼𝗻𝘁𝗼𝗸𝗼𝘇𝗼 𝗠𝘁𝗵𝗲𝗺𝗯𝘂

Nontokozo is an accredited mediator with Conflict Dynamics and an advocate with over 14 years of legal experience.

Her career includes roles as an investigator for the Truth and Reconciliation Commission and High Value Litigation Manager at the Road Accident Fund, where she led a department handling claims exceeding R1 million.

She holds a Bachelor of Social Sciences and an LLB from the University of KwaZulu-Natal.

Nontokozo has extensive mediation experience across the workplace, insurance, personal injury, family and community disputes. She adopts a facilitative, impartial approach, creating an environment where parties feel heard, respected and empowered to reach sustainable resolutions.

Read more about Nontokozo here https://www.conflictdynamics.co.za/Mediation/Mediator/984

14/07/2026

𝗜𝗠𝗜 𝗘𝘁𝗵𝗶𝗰𝘀 𝗦𝗲𝘀𝘀𝗶𝗼𝗻

Dynamics recently hosted a virtual ethics workshop in partnership with the Mediation Institute (IMI) as part of the IMI's Second Round of Public Consultations on the Draft Code of Conduct for Mediators.

Participation was by invitation and limited to Conflict Dynamics panel members, creating an interactive forum for experienced mediation practitioners to contribute to the development of an international ethical framework.

Conflict Dynamics was represented by Shaer, Kotze, de Souza-Spagnoletti and Galgut, who facilitated discussions and presented practical ethical dilemmas drawn from mediation practice. IMI was represented by Ninčić Österle, Lim and Lola Akin Ojelabi, while Tkemaladze participated as an independent representative.

The programme included an overview of the IMI Draft Code, insights into current South African mediation practice, collaborative analysis of real-world ethical scenarios, and concluding reflections from members of the IMI Ethics Committee.

The workshop provided a valuable opportunity for our panel members to contribute directly to the IMI's public consultation process and help shape the future of ethical mediation practice.

https://www.conflictdynamics.co.za/

16/06/2026

The Conflict Dynamics Empowerment Trust is proud to have collaborated with Auckland Park Academy of Excellence (APAX) and Cliff Dekker Hofmeyr to train 43 high school pupils as peer mediators. The two-day experiential program was conducted by four experienced Conflict Dynamics mediators and trainers, namely Mahamed Rajah, Hannah Kirkaldy, Angela Whitford du Plessis and Zeenat Rajah Hoosen.

The videos created and used in the training were made possible with thanks to a grant from the Temple Foundation.

Headmaster M***i Ali Akhtar said of the course: "𝘈𝘵 𝘈𝘗𝘈𝘟, 𝘰𝘶𝘳 𝘷𝘪𝘴𝘪𝘰𝘯 𝘩𝘢𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘣𝘦𝘦𝘯 𝘵𝘰 𝘥𝘦𝘷𝘦𝘭𝘰𝘱 𝘭𝘦𝘢𝘳𝘯𝘦𝘳𝘴 𝘸𝘩𝘰 𝘸𝘪𝘭𝘭 𝘣𝘦𝘤𝘰𝘮𝘦 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘤𝘰𝘯𝘵𝘳𝘪𝘣𝘶𝘵𝘰𝘳𝘴 𝘢𝘯𝘥 𝘣𝘦𝘯𝘦𝘧𝘢𝘤𝘵𝘰𝘳𝘴 𝘵𝘰 𝘴𝘰𝘤𝘪𝘦𝘵𝘺. 𝘈𝘴 𝘴𝘶𝘤𝘩, 𝘵𝘩𝘪𝘴 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘦𝘥 𝘧𝘢𝘳 𝘮𝘰𝘳𝘦 𝘵𝘩𝘢𝘯 𝘢 𝘵𝘸𝘰-𝘥𝘢𝘺 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘮𝘦. 𝘛𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘪𝘴 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯, 𝘸𝘦 𝘴𝘰𝘶𝘨𝘩𝘵 𝘵𝘰 𝘦𝘮𝘱𝘰𝘸𝘦𝘳 𝘯𝘰𝘵 𝘰𝘯𝘭𝘺 𝘰𝘶𝘳 𝘭𝘦𝘢𝘳𝘯𝘦𝘳𝘴 𝘣𝘶𝘵 𝘵𝘩𝘦 𝘣𝘳𝘰𝘢𝘥𝘦𝘳 𝘈𝘗𝘈𝘟 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺, 𝘢𝘯𝘥 𝘊𝘋𝘌𝘛 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘦𝘥 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭𝘭𝘺 𝘪𝘯 𝘵𝘩𝘪𝘴 𝘳𝘦𝘨𝘢𝘳𝘥. 𝘛𝘩𝘦 𝘱𝘦𝘦𝘳 𝘮𝘦𝘥𝘪𝘢𝘵𝘪𝘰𝘯 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘦𝘲𝘶𝘪𝘱𝘱𝘦𝘥 𝘰𝘶𝘳 𝘭𝘦𝘢𝘳𝘯𝘦𝘳𝘴 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘰 𝘳𝘦𝘴𝘰𝘭𝘷𝘦 𝘤𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘱𝘦𝘢𝘤𝘦𝘧𝘶𝘭𝘭𝘺, 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘦𝘮𝘱𝘢𝘵𝘩𝘺, 𝘢𝘯𝘥 𝘭𝘦𝘢𝘥 𝘸𝘪𝘵𝘩 𝘪𝘯𝘵𝘦𝘨𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘤𝘰𝘮𝘱𝘢𝘴𝘴𝘪𝘰𝘯. 𝘉𝘦𝘺𝘰𝘯𝘥 𝘮𝘦𝘥𝘪𝘢𝘵𝘪𝘰𝘯 𝘪𝘵𝘴𝘦𝘭𝘧, 𝘵𝘩𝘦 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘮𝘦 𝘤𝘶𝘭𝘵𝘪𝘷𝘢𝘵𝘦𝘥 𝘤𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘤𝘦, 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘦𝘮𝘰𝘵𝘪𝘰𝘯𝘢𝘭 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦, 𝘢𝘯𝘥 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱, 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘪𝘯𝘨 𝘰𝘶𝘳 𝘭𝘦𝘢𝘳𝘯𝘦𝘳𝘴 𝘵𝘰 𝘣𝘦𝘤𝘰𝘮𝘦 𝘢𝘮𝘣𝘢𝘴𝘴𝘢𝘥𝘰𝘳𝘴 𝘰𝘧 𝘱𝘰𝘴𝘪𝘵𝘪𝘷𝘦 𝘤𝘩𝘢𝘯𝘨𝘦 𝘢𝘯𝘥 𝘱𝘦𝘢𝘤𝘦𝘮𝘢𝘬𝘦𝘳𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘣𝘰𝘵𝘩 𝘵𝘩𝘦 𝘴𝘤𝘩𝘰𝘰𝘭 𝘦𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘸𝘪𝘥𝘦𝘳 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺. 𝘞𝘦 𝘢𝘳𝘦 𝘵𝘳𝘦𝘮𝘦𝘯𝘥𝘰𝘶𝘴𝘭𝘺 𝘨𝘳𝘢𝘵𝘦𝘧𝘶𝘭 𝘵𝘰 𝘊𝘋𝘌𝘛 𝘧𝘰𝘳 𝘪𝘯𝘷𝘦𝘴𝘵𝘪𝘯𝘨 𝘪𝘯 𝘵𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘰𝘧 𝘰𝘶𝘳 𝘭𝘦𝘢𝘳𝘯𝘦𝘳𝘴 𝘢𝘯𝘥 𝘧𝘰𝘳 𝘤𝘰𝘯𝘵𝘳𝘪𝘣𝘶𝘵𝘪𝘯𝘨 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭𝘭𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘰𝘧 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘸𝘦 𝘴𝘵𝘳𝘪𝘷𝘦 𝘵𝘰 𝘶𝘱𝘩𝘰𝘭𝘥 𝘢𝘵 𝘈𝘗𝘈𝘟.”

Read more about CDET here: https://www.conflictdynamics.co.za/Pages/Peacemakers

12/06/2026

𝗜𝗻 𝗰𝗮𝘀𝗲 𝘆𝗼𝘂 𝗺𝗶𝘀𝘀𝗲𝗱 𝗼𝘂𝗿 𝗹𝗮𝘀𝘁 𝗖𝗼𝗳𝗳𝗲𝗲 𝘄𝗶𝘁𝗵 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀:

Recent Constitutional and Labour Court decisions are sending a clear message to employers — are you getting it right?

Catch the webinar https://www.conflictdynamics.co.za/Videos/Watch/78/Turning-Case-Law-Into-Practical-Action, where Ebrahim Patelia unpacks key judgments on constructive dismissal and ill health in the workplace, with practical guidance for HR, ER specialists, and line managers.

You can also read a summary article https://www.conflictdynamics.co.za/Blog/Turning-case-law-into-practical-action-What-employers-must-get-rightfor key takeaways, including practical do’s and don’ts, risk-avoidance strategies, and tips for handling complex employee situations with confidence.

08/06/2026

Case managers are the engines behind successfully administered mediations. They coordinate logistics, reduce delays, and help parties stay focused on solutions instead of conflict by managing information flow, and ensuring that disputes move toward resolution in an organised and fair manner. Case managers ensure procedures comply with rules, timelines, and ethical standards, strengthening credibility and trust in the process.

By supporting collaborative dialogue and reducing adversarial tension, case managers help preserve professional relationships. This increases the likelihood of meaningful engagement, restorative justice and stronger outcomes and settlement potential. Their structured guidance and coordination help parties and the mediator focus on solutions, more sustainable agreements and improved participant satisfaction.

Overall, case managers increase the effectiveness, professionalism, and accessibility of mediation by ensuring that disputes are managed proactively, parties remain informed and supported, and mediators can focus on facilitating resolution.

Thanks to our case managers, Zeenat Rajah Hoosen, Mia Skrbinsek, Tayeba Ebrahim, Elizabeth Raphadu and Gumani Mathivha for fulfilling this important part of mediation. Read more about our case managers here https://www.conflictdynamics.co.za/Pages/OurPeople

02/06/2026

Conflict Dynamics was founded on 27 April 1996 by John Brand and Felicity Steadman, following their appointment to train the first cohort of CCMA Commissioners in South Africa.

Over the past 30 years, the organisation has grown into a leading practice in labour dispute resolution, mediation, and conflict management training — contributing to the development of constructive dialogue and dispute resolution across workplaces and institutions.

Read more about our journey in 𝟥𝟢 𝘠𝘦𝘢𝘳𝘴 𝘰𝘧 𝘊𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘋𝘺𝘯𝘢𝘮𝘪𝘤𝘴 here: https://www.conflictdynamics.co.za/Blog/30-Years-of-Conflict-Dynamics

13/05/2026

Stress is no longer occasional - it’s a constant!

Whether you’re an HR professional, manager, team leader, or anyone working with people, this workshop will transform how you show up at work.

The 2025 Profmed Stress Index shows SA professionals are facing 𝗽𝗲𝗿𝘀𝗶𝘀𝘁𝗲𝗻𝘁, 𝗺𝘂𝗹𝘁𝗶-𝗹𝗮𝘆𝗲𝗿𝗲𝗱 𝗽𝗿𝗲𝘀𝘀𝘂𝗿𝗲, with many feeling overwhelmed despite attempts at employing coping strategies.

Conflict Dynamics offers a 𝗵𝗶𝗴𝗵𝗹𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝘃𝗲, 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹, and 𝘀𝗸𝗶𝗹𝗹𝘀-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 (𝗘𝗤) 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽. Offering this training to your staff will provide them with practical, real-world tools which they can apply immediately to:

• Improve self-awareness and emotional control under pressure
• Navigate difficult conversations with confidence
• Manage conflict constructively
• Build stronger, more resilient teams and workplace relationships
• Enhance leadership impact and decision-making

This is not theory-heavy training. It is carefully designed to help you 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝗮𝗻𝗱 𝗱𝗼, not just learn.

Read more about what we offer here https://www.conflictdynamics.co.za/Training/ConflictManagement

Address

11 Alice Lane
Johannesburg
2196

Opening Hours

Monday	08:30 - 16:30
Tuesday	08:30 - 16:30
Wednesday	08:30 - 16:30
Thursday	08:30 - 16:30
Friday	08:30 - 16:30

Telephone

+27100363700

Website

http://www.conflictdynamics.co.za/

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