Call Center Solutions

Call Center Solutions Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Call Center Solutions, Business service, 130 Main Street Boston College Building, 5th Floor, Office 501 B, Johannesburg.

21/11/2020

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

03/11/2020

We are seeking a Call Centre Agent to join our vibrant, dynamic and passionate customer service team.
The successful candidate will meet the following requirements:
No experience in customer service / call centre needed full training provided.
Excellent telephone etiquette
Fluent in English language.

20/10/2020

In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart of our business and manage our customer's queries via various channels including inbound, live support and email. You will have the opportunity to work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome.
Key skills we're looking for…
• Excellent customer service skills.
• Excellent verbal and written communication.
• Positive, can-do attitude and approach.
• Have a professional and personable demeanor.
• Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, etc.).

05/10/2020

We are recruiting Call Centre Representatives to work on an ongoing mobile phones campaign with a friendly team, in a new Call Centre for an organisation that puts the customer at the heart of everything they do. Key Information:
• You will need to be fully flexible between
• Full training will be provided and covers system usage, having quality conversations, and all aspects of how to approach retentions, upgrades and sales calls. Key responsibilities:
• Taking calls from 3 areas relating to mobile phones: Retentions, upgrades and sales
• Converting enquires into opportunities for sales leads
• Researching information and processing orders via the in-house computer system
• Providing customers with product and service information
• Documenting all call information and completing call logs accurately and timely
• Ensuring high level of customer care and attention to detail at all times

23/09/2020

A fantastic opportunity for a switched on and target focused call centre agents to join our team.
This is an ideal role for an inexperienced call centre agents, looking to grow within an organisation that promotes a fantastic work life balance and self-progression.
Duties for the role include:
• Managing a high level of incoming calls and dealing with each call with maximum confidentiality
• Liaising with external businesses to assist vulnerable customers
• Achieving targets
• Follow strict regulatory guidelines
• Ensuring that documents are completed correctly and submitted within given timeframes
• Ensure all calls are dealt with in a time efficient manner to ensure smooth running of the call centre
• Liaise with other departments within the business to ensure customers’ demands are met.
• No experience needed, training will be provided to all candidates.

15/09/2020

We have several exciting opportunities to join our growing team. We will support and train you, to become a successful and professional Sales Executive.
The following are all skills and attributes of successful team members:
• Goal driven
• Professional approach
• Positive outlook
• Motivated
• Good communicator
• Able to provide accurate information
• Building great relationships and follow up via calls and emails
• Establishing needs
• Closing deals

08/09/2020

This is a role which provides the opportunity to cover a range of functions, as individuals will be required to work in a number of areas within the office.
Responsibilities:
* Receive and process incoming and outgoing mail ready for processing.
* Process external mail ensuring that all contents and payment details are recorded accurately and work is batched/streamed correctly.
* Scan documentation and check the scanned image is of an acceptable standard and clear for validation.
* Validate scanned documentation ensuring all information is accurate, correcting information held in the system against original documentation provided
* Send, receive & process customer queries
* Occasional client interface and contact with the public, via written correspondence or phone.
Key Skills
* Disciplined approach to work load
* Attention to detail
* Excellent communication
* Customer Focus
* Adaptability
* Team work and ability to work alone
WhatsApp +27 74 327 9702

02/09/2020

Our company is seeking Call Centre Agents to fill up available vacancies in the ever evolving call centre company.

Key Responsibilities:
• Handle inbound sales calls from new and existing customers.
• Building great rapport with all customers
• Manage the expectation of the customers
• Assess and screen potential clients
• Enter new customer information into system and update existing customer information
• Follow up customer calls where necessary

No Related Experience will be Needed as Training is Provided and Certification.

Number of vacancies: 3

Requirements
Minumun level of education: Grade 11 /N3
Availability for travel: No
Availability for change of residence: No

27/08/2020

We are currently looking for matriculates and school leavers to apply for different vacancies in the call centre industry. i.e. in finance, insurance, promotions, for permanent position in inbound, outbound and customer service. We require candidates who are self motivated, goal oriented and with positive mind. No experience required since induction will be conducted.
Key Responsibilities include;
• Responding to the needs of customers regularly
• Attending to customers enquiries and providing logical solutions
• Timely maintaining of company and customer databases.
• Attending to inbound /outbound calls
• Effectively and efficiently attending to daily client services.

25/08/2020

We are recruiting for Inbound Customer Contact Centre Agents
Duties include, not limited to;
Responsible for answering all Inbound calls correctly and accurately
Manage all telephonic queries in a professional and efficient manner
Manage overflow inbound telephonic calls received in a professional and efficient manner
Pro-actively escalate all urgent issues and/or queries to the Call Centre/Customer Service Manager.
Attributes/Qualifications/Skills:
Good communication skills, both written and verbal.
MS Office Skills
High levels of attention to detail to ensure accuracy and completeness
Ability to apply judgment and tact when providing explanations
Ability to maintain customer confidentiality
Ability to work independently and demonstrate initiative.
Team orientation with a commitment to team goals, targets and objectives
No experience required as training is provided

21/08/2020

We require someone who is professional, self-assured, customer focused and able to prioritise the day.
• Answering calls politely, quickly and efficiently
• First point of contact for meeting and greeting guests and staff
• Keeping the reception areas, meeting rooms and marketing suites clean and tidy at all times
• Ownership and management of meeting room diaries
• Helping colleagues and guests with audio visual equipment set up
• Ordering and collecting lunch for meetings, when required
• Recording and handling all incoming and outgoing couriers
• Booking taxis for colleagues
• Liaising with florists for weekly displays in the reception and marketing suites
• Responsible for ordering weekly stocks of coffee; tea; fruit etc.
• Ordering and monitoring levels of stationery

19/08/2020

We are currently looking for a Receptionist / General Worker to join our growing establishment.

About you:
• Confident
• Reliable
• Computer literate
• Able to stay calm under pressure
• Organised
• Punctual
• Professional
Daily duties will include:

• Greeting and welcoming visitors
• Scheduling meetings and rooms
• Managing correspondence
• Carrying out requests from management
• Answering emails and sorting post
• Answering incoming calls

Address

130 Main Street Boston College Building, 5th Floor, Office 501 B
Johannesburg

Telephone

+27644093065

Website

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