About us
COL Solutions™ works as an independent company giving constructive feedback and highlighting critical areas of risk and improvement. My 24 years of experience has provided a broad base of knowledge on customer support, managerial, operational and technical. With my strategic knowledge which now enables me to assist any manufacturing and distribution operations from small to large - to imp
rove, expand, streamline, consolidate and design. I offer specialised services like your CHEP processes and control systems, recovery processes and investigations. These are just some of the companies that have benefitted from my services. CONLOG, RTT, COCA-COLA, CHEP, WILLOWTON OIL, BULLBRAND,
DIGISTICS, ALDO PTY, DH FOODS, ECOLAB, RHODES GROUP
Findings
Companies are using services and don’t know how to rate the service, nor do they know how to manage or implement processes to see the benefits of the service. The biggest problem in business is the quality of the work force. Was the right person placed for the job and does he have the skill and capability to effectively perform his duties? Poor service has a direct impact on company profits
Poor processes or work flow affect efficiency. Labour brokers, suppliers and services like CHEP could be a benefit depending on how you use the service. What your Market dictates
Excellent service
Excellent pricing. Quality of product/service /people. Positive impact on productivity/ profits. Cost of inefficiency
Lose face with customers due to poor service. Lose reliability with new or potential customers
Lose contracts with customers. Lose capital investments (advertising, recruitment, training cost.) Your company cannot recuperate timeously. Company closes down. Why??? A bit too late
Don’t have the time? Focusing on new contracts? Don’t know how different company processes differ? Don’t know how to measure the capability of the person allocated for the task? (Is it the right person, does he have the skill?)
No daily interactions between management and staff, or assessments on placement staff? No feedback given on short falls of areas that need improvement which could be a disadvantage in the relations between you and your customers? Challenges
Competition
Meeting customer demands.
Quality of product.
Time constraints
Quality of skills
Type of skills.
Placement of key people in key areas.
Site set-up processes.
Reliability of people. What we do:
We are a team that work together to deliver a service of excellence, professionalism and a cost effective solution putting your company on the front line of businesses. Our team has been involved in various organisations operational processes and workflows. We identify Risks within your organisation; assess root cause, and provide an antidote. We adjust Standard Operational processes to meet operational demand effectively with minimal cost. We identify key people in the affected area that will be responsible to effectively implement this new process. Training staff on processes on site for roll out of S.O.P. Continuous assessments and interaction with all key players will determine the success of the process. Area of expertise
Col Solutions has been actively involved in all sectors of different organisations. (e.g. Manufacturing, Warehousing, Logistics, Retail and Service companies). Re-look at SLA of Companies and inter companies/departments. We do Standard operational processes
We Audit processes and identify risk areas. We Audit services on how efficient and cost effective they are. A-line operational requirements and costs. Training. We can manage all your CHEP operations, processes and workflows. How can we help you? Protecting and safe guarding your company’s interest. Building customer relationships
Improving on service delivery. By being innovative and developing people skills we increase on productivity and profit of our customers. Grooming, training, coaching and motivating placements to uphold your company’s image. Create an effective communication platform within a department and other departments that are reliant on each other for service to accomplish company goals.
