25/04/2020
Providing "Service Excellence" gives us the unique opportunity to make a difference to someone else's life! It involves passion and in order to provide this high standard of service to our guests, we need to develop a deep understanding of our guests' needs. If we can mentally groom ourselves to have the right attitude and also the commitment, this will have a positive effect on our guests. Providing service is like learning to play a musical instrument - you don't get any better at it unless you practice! Putting another's needs first comes naturally to some of us, but others need to constantly work at it. A few other important factors is to have product knowledge, attention to detail and quality awareness. Often the staff have never experienced the style of service that they are expected to give to the customer. This is like asking a chef to serve a dish without tasting it! Therefore how can your staff know what they are trying to achieve in their pursuit to give the guest "Service Excellence" without having had the correct training? Whether we are talking about waitrons, housekeepers, kitchen assistants, supervisors or managers they will all need to be trained so as to be able to perform their specific duties efficiently. Also we must remember that training in not a once-off session to be effective long-term - training is on-going and to reach perfection regular refresher training goes without saying! Stay safe and healthy during this challenging time. [email protected]
