GrandJobs

16/09/2014

16/09/2014

Apply for internships at www.grandjobs.co.za

Contact centre agent - No experience required

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Training provided on the job.

Main Job Tasks and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures

Education and Experience

• high school or equivalent
• read,write and speak in English

16/09/2014

Apply for internships at www.grandjobs.co.za

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Training provided on the job.

Main Job Tasks and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures

Education and Experience

• high school or equivalent
• read,write and speak in English

15/09/2014

Apply for internship at www.grandjobs.co.za

Sales and Marketing Internship - No experience needed

General Purpose

To plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Main Job Tasks and Responsibilities

• develop and maintain a customer database
• develop and maintain sales and promotional materials
• plan and conduct direct marketing activities
• make sales calls to new and existing clients
• develop and make presentations of company products and services to current and potential clients
• conduct product training
• respond to sales inquiries and concerns by phone, electronically or in person
• monitor and report on sales activities and follow up for management
• carry out market research and surveys
• participate in sales events
• monitor competitors, market conditions and product development

14/09/2014

14/09/2014

All welcome. All races and nationalities.

14/09/2014

Grand Jobs aims to provide access to 3 month internships to people that have little to no work experience. We understand that in order to land a job you need experience but you cannot get experience without first having a job.

It’s a catch 22 and we want to help. We want to give people a hand up in life.

We have located companies that are willing to assist in this drive to upskill those with a passion to succeed.

The companies aim to provide on the job training that will make you more employable in the permanent job market.

Grand Jobs is not a recruitment company, we provide a portal for prospective interns to register their profile and create an online CV that companies can view.

Subscribers are able to apply for positions advertised that pay R3000 per month for 3 months.

No experience needed, all welcome! All the best!