26/06/2020
Service levels in South Africa have never really been all that good. Research has shown that we lag far behind most industrialized countries. The main reason lies in our political and economic history. A lot of blame however, has to be laid on our own door steps, simply because we have accepted these poor standards. John Kay an eminent academic at Oxford University’s new School of Management Studies feels that “You can’t run a successful company if you don’t care about customers and employees or if you are unpleasant to suppliers”. [ 970 more words ]
Service levels in South Africa have never really been all that good. Research has shown that we lag far behind most industrialized countries. The main reason lies in our political and economic hi…