RMD Technology

RMD Technology All of our IT Support plans are customized to fit your needs so that you can worry less about IT and spend more time running your business.

RMD Technology Provide managed IT services - Giving our clients peace of mind - Remote PC monitoring, Cloud Solutions, Backup Solutions , Google Apps, Computer Support, Internet Solutions - Come be a part of the RMD Technology Family RMD Technology Provide Managed Services which reduce our clients cost of ownership

We have over 20 years experience providing Computer support and IT consulting, IT

outsourcing, helpdesk services, data backup, disaster recovery, application hosting, and email hosting to CIO level consulting, managed services, business telephone systems, and other IT Services, RMD Technology is your IT partner. Small and medium businesses can fare well in today's tough economy by outsourcing their IT to RMD Technology. RMD Technology is the IT Support Company to offer your business the full suite of IT products and services.

22/02/2017

RMD Technology -Managed Maintenance IT Support - less downtime, peace of mind, ongoing support, greater security, fixed monthly costs - call us today

17/02/2017

Smart Office-Site CCTV Monitoring

Significantly more effective - RMD Technology’s smart surveillance solution eliminates problems associated with conventional lazy, sleeping, untrained guarding solutions.

Complete coverage - RMD Technology’s smart surveillance has a continuous ‘bird’s eye view’ of your business. A security guard can only be at one place at a time.

Smart detection - Our detection technology utilizes superior self-learning video analytics, ensuring no suspicious activity goes undetected.

4/7 Real time offsite smart surveillance Our solution secures your business premises 24/7 from our state-of-the-art offsite CCTV control room

Contact us today on [email protected] for a Free Quote

09/11/2016

What Is Managed Services?

Managed Services is a relatively new term in the small business arena. It often gets referred to by its acronym MSP which stands for Managed Services Provider.

Wikipedia describes managed services as: Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses.

What does this mean to a small business?

Old School IT

Previously IT support was very much the re-sale of new computer equipment. This was supported by the break and fix support agreements that meant when something did not work, you could contact a support desk who would then attempt to fix the problem, or schedule an engineer to visit to solve/fix/replace the problem.

This is what we call the break and fix model. It is very reactive by nature and can lead to down time and frustration if there are no engineers available, or parts are not in stock. The bigger IT providers attempted to solve this with more stock and more engineers.

The way forward

Managed services on the other hand takes a very different view on how to provide IT support.
True managed services prevent and resolve problems before they exist.
Sure, there are help desks in place for when things are not working as they should.
However, in terms of systems being up and operational, managed services not only work to keep the lights on, but are taking pro-active action to streamline and improve systems and processes.

The tables have turned

The tables have turned in many senses, in that were previously IT suppliers would make their money when things go wrong, Managed Services make their income by ensuring things don’t, your company IT systems just work and your staff remain productive.

Spotting a real Managed Services Provider

There are many IT support services that will wear the hat of an MSP without offering a true MSP service.

• A true MSP will offer fixed transparent pricing and not base future pricing on how many support tickets you logged. It is the job of the MSP to reduce support tickets to be profitable by ensuring the tickets never need to be raised in the first place.
• A real MSP will have dedicated resources for proactively working on efficiency and systems and processes that extend the life of your IT investments and ensure systems are working at their peak abilities always.
• The best MSP will offer 24/7 365 support as their objective is ensure your business is operating and able to serve your clients always. More and more companies are finding that the traditional 9-5 is slowly being eroded away. Ensuring your IT systems are up and running every single day of the year is what a true MSP will provide.

What is in it for you?

Using an MSP instead of a traditional IT provider will provide you with the following:

• A provider that is financially motivated to keep things working.
• A fixed price that is clear and transparent with no hidden surprises
• Peace of mind that you have outsourced your IT to a provider that is always working with your best interests to ensure your business continuity.
• A strategic partner

RMD Technology are proud to be a “real MSP” and we provide Managed Services to businesses in Johannesburg, South Africa. If you would like to learn more or have further questions we would be delighted to hear from you and can be reached on 011 026 3115

Contact RMD Technology today @ support@rmdtechnology.co.za for your 30 day free Webroot Anti-Virus
01/11/2016

Contact RMD Technology today @ [email protected] for your 30 day free Webroot Anti-Virus

28/09/2016

Finding the maximum file path length…No matter how far we advance through operating systems or other software, we often bump into a 256 character limit when attempting to copy or archive files. The end result is our copy and paste sequence telling us that our “File Path length is too long“, or a zip file that seemingly does not include some of the files you had intended. Errors such as this can appear random, and it is only after a step back and some analysis, can we see that it is a scenario where the length of the file path is the common factor.

What if we could take a look at our directory structure beforehand to see where problems might show up before we go about copying over a complex file structure.

The steps to file path length awareness are below:

Open the Run Dialog from your version of windows and type “CMD” and enter to bring up the command window.
Run dialog

We will use the DIR (Directory) command at the prompt to output a list of all files and sub-folders from the root of our data or storage drive. (Drive letter D:\)

At the command prompt type “dir D:\ /s /b > files.txt” then hit ENTER and wait for the command prompt to return (This may take a few moments)
Windows Command Window for file path length

The prior DIR command has written the file paths for every file on that Hard Drive, out to a text file called “Files.txt”. Some of the other arguments that can be used are as follows.

/S include all subfolders.
/Q Display the owner of the file.
/N long list format where filenames are on the far right.
/B Bare format (no heading, file sizes or summary)

Find the “files.txt” text file, the DIR command will deposit the file on the root of the C:\ drive.

Open the text file (It may be many MB’s in size and may take some time). Once open, choose CTRL+A to select the entire text within the text file. Once selected use CTRL+C to make a copy of the entire document.

Open a new EXCEL Spreadsheet, and Use CTRL+V to paste the contents of the text document onto the new sheet. Each line of text Should fall onto an individual Row.

In order to sort the entries by the number of characters Add an equation to cell B1 =LEN(A1). This equation will report the correct number of characters contained in each file path if populated down the 2nd column.

Once the list is populated with the second column which should be reporting the character length of all of the rows, sort the list based on the character values listed in Column B. You should then be able to see clearly where the path lengths increase over 256 characters.

I hope this procedure is as useful for you as it has been for me.

23/09/2016

Hi there With September comes the excitement of spring! There's a festive vibe in the air - with that being said we look at how to use "Find My iPa

22/09/2016

Investing in Computers? 7 Questions to Consider

1. Do You Need a New Computer?
It's possible some basic maintenance tasks or a simple hardware upgrade can boost performance and give your old computer new life.

2. How Will You Be Using the Computer?
If you do need a new computer, one of the most important things to consider is how you will actually use it.
• A technology plan, technology budget, and technology strategy are all helpful tools to make sure you understand your current and future computing needs.
• What kind of work will your staff be doing? Basic office tasks, like creating documents and spreadsheets, checking email, and using the Internet? Or heavy-duty work with video, audio, or images? Audiovisual work tends to be resource-intensive and will require a more robust computer.
• Will your staff be traveling, or only using the computer in the office?
• How does the computer fit in with your existing technology?
• What operating systems do you use? Operating systems, like Windows, use up a lot of your computer's resources. If you barely meet the minimum hardware standards for using your operating system, you may not have the computing resources to do a lot of other tasks at the same time (multitask).
• What software do you use? Do you have software that only works with a certain type of computer or only runs on a particular operating system?
• 32-bit and 64-bit? The key thing to know is that hardware and software come in 32-bit and 64-bit versions. If your computer has a 32-bit operating system or hardware, you cannot run 64-bit software on it.
• What are your future plans? Are you planning to upgrade your operating system or add a new kind of software? Are you planning to do different kinds of tasks in the next couple of years?

3. Mac or PC?
The choice between Mac and PC often comes down to personal preference. Both types of computers have their merits. Macs and PCs use the same kinds of internal processors, so they are equally powerful. The main difference between Macs and other computers is the operating system they use: Macs run Mac OS X, and PCs run Windows.
A few things to keep in mind:
• Macintosh computers are usually more expensive off the shelf than a similar PC. However, some argue that the long-term cost for a PC is actually higher, due to additional software and maintenance costs.
• There is some software that will only run on Windows. Make sure the software you depend on is compatible with your new computer's operating system.
• The more similar your computers are, the easier your technology will be to manage. If you have different types of computers, running different operating systems and different software, troubleshooting and maintenance become much more complicated. Consider whether you already have a Mac- or PC-centric office and whether or not it's worth switching some or all computers.

4. New, Used, or Refurbished?
If you plan to use the computer for basic office tasks like word processing, email, and web browsing, you probably don't need a top-of-the-line or brand new computer. A used or refurbished computer may be just fine. Used and refurbished computers are usually much less expensive than new computers. They're also a greener option, since you're extending the life of an old computer, rather than buying a brand-new one.
A refurbished computer may be a better option than a used or donated one. Refurbished computers are older machines that have been carefully inspected and updated by professionals. If you get your refurbished computer from an authorized professional refurbished (and you always should), you will know it is in good working condition. Refurbished computers also often have a warranty of some kind. Read more about refurbished computers available to eligible organizations through RMD Technology
There are some additional things you need to think about when buying refurbished equipment:
• Fail and return rates. Check the refurbisher's fail and return rates.
• Warranty. You probably won't get a three-year warranty for a refurbished computer, but a three-month warranty is pretty standard. This should cover any out-of-the box problems.
• Peripherals, software, and documentation. Make sure you know what is included with your computer. Refurbished computers, for example, rarely come bundled with a monitor.
If you are buying a used (rather than refurbished) computer, or accepting a donated one, make sure a knowledgeable person inspects the computer thoroughly first. This will help ensure the computer is functioning properly and that it will meet your needs. Remember that as alluring as a free or very cheap computer might seem, an old one in poor condition can actually be more trouble than it is worth.

5. Laptop, Desktop, or Tablet?
When deciding whether a laptop, desktop, or tablet (hand-held) computer will best meet your needs, the key things to consider are:
• Price. Laptops are usually more expensive than an equally powerful desktop computer, even if you factor in the cost of a monitor for your desktop. Parts and repairs are usually more expensive for laptops as well.
• Travel. If you will only be using the computer in the office, a laptop probably isn't worth the added cost.
• Upgrade, repair, and maintenance. Especially if you're planning to do this yourself, keep in mind that fixing or upgrading a laptop computer is usually much more complicated than it is for a desktop computer.
• Size or "form factor." Desktop computers can be the traditional bulky tower, compact models that are smaller than a loaf of bread, or an all-in-one model (where the computer and the monitor are all one piece). Laptops come in different sizes, too: from tiny subnotebooks with miniature keyboards and 10-inch screens to ultra-thin or ultra-portable models to giant models with 17+-inch screens that don't even need a separate monitor. A few things to consider:
• If you will be traveling a lot, size and weight are important considerations for laptops.
• Smaller models are often more costly than a comparably equipped standard size model.
• There is often a trade-off between small size and computing power. Inexpensive netbooks, for example, may not be powerful enough to serve as your main computer.
• Tablets (as handy as they can be and as popular as they are) aren't suitable for heavy use for office productivity tasks. But they're great for web surfing, checking email, and reading documents on-the-go.

6. Get to Know Your Technology
There are a few key things you should understand when you're making a decision about which computer to buy. We'll define them and provide the minimum standards you should be looking for to support performing basic office tasks.
CPU (Central Processing Unit) - This is your computer's brain, and its function — as you might imagine — is to process information. Usually, a faster processor means a faster computer.
RAM (random access memory) - RAM is used to temporarily store information while your computer is running. More memory allows your computer to run more quickly, up to a point.
Storage - The amount of information (files, data, software, photos, video, and so on) your computer can store.
Hard Drive - The hard drive is where most of the information on your computer is stored.
Networking - How your computer connects to the Internet or networked devices.
Ports - Also known as: output ports or interface ports - Device ports: how your computer connects to other devices, like a keyboard, mouse, printer, digital camera, or external hard drive. Different devices use different cables to connect to different kinds of ports. The most common ports and cables are
Graphics Card - The graphics card or chip is what allows your computer to process and display visual information (text, images, video, and basically everything you see on your computer screen).
Optical Drives - Optical drives let you read and record (or write) to CDs, DVDs, and Blu-rays. A "burner" or "recorder," usually labeled "RW," allows you to record or write information to discs.
Peripherals: Electronic equipment connected by cable (or wireless integration) to your computer's CPU.
Battery and Power Consumption - When not plugged in to an outlet, laptops use a rechargeable battery for power.
Size or "Form Factor" - Desktops, laptops, and tablets come in different sizes.

7. Do Your Research
The following are good places to start your research.
• Consumer Reports provides an easy-to-understand, comprehensive computer buying guide and product reviews.
• CNET and PC Magazine have more detailed technical buying guides, as well as computer reviews for laptops and desktops. Just go to their site and search for "computer buying guide," "laptop buying guide," or "desktop buying guide."
• Learn about 32-bit vs. 64-bit computers
When doing your research, keep your organization's needs, its budget, and the minimum requirements in mind, and ask yourself:
• Will this product meet your needs?
• What do you know about the company that makes the computer? Do they have a good reputation? What about the particular computer you're looking at?
• What kind of warranty do you get, and how long does it last?
• How good is the company's technical support, and how long can you use it?
• What other hardware comes bundled with the computer? A monitor, keyboard, mouse, cables?
• What software comes with the computer?

If you have any other questions please contact RMD Technology on 011 026 3115 or email [email protected]

23/10/2015
30/07/2012

Buy all you Hardware / Software directly from RMD Technology – We will come to your home and install the hardware and train you on how to use it – from PC , Laptops , Apple products to Google Apps – Give us a call

Address

33, 6th Street , Wynberg
Johannesburg
2090

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:00

Alerts

Be the first to know and let us send you an email when RMD Technology posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share