28/04/2026
One pattern we keep seeing across small and medium-sized businesses in South Africa:
Skilled people spending a large part of their day on work that doesn’t really move the business forward.
Admin.
Follow-ups.
Switching between systems.
Driving or waiting.
In some cases, this can take up to 40% of the day.
In one audit we ran, agents were spending around 70% of their time away from clients mostly on admin and travel.
Over time, this affects performance, revenue, and even team burnout.
It’s not a people problem.
It’s how the work is structured.
A simple place to start is asking:
Where are your best people spending time on low-value work?
💬 Would be interesting to hear what tends to take up most of your team’s day?