13/02/2014
I love businesses that are honest and admit when they fall short. It makes me wanna do business with them and it makes me feels like they care about their customers.
Take Afrihost for example - today I received this email from their CEO saying they've been giving crappy service lately, but they're trying to fix it. Nice and honest. The clever bit comes in where they've also asked me (a customer) to assist them in finding great staff to join their team. They'll even reward me for my efforts: R10 000! A great incentive.
So, if you're looking for a job - check out what they have on offer (and be sure to use my name if you apply :-)
Like + Share if you know of friends looking for jobs.
Here's a copy of the email:
Get a R10,000 'thank you' if we
hire someone you refer to us:
http://www.afrihost.com/jobs/
-----------------
Nadine,
Please accept my humble apologies
Our team has been stretched over the last few weeks and we haven't been able to deliver the quality of service we strive to.
We've grown amazingly (thank you!) in the past few months and although we are hiring new team members as quickly as we can, we are struggling to find enough people of the calibre we need.
And I need your help.
Do you know anybody who you think would love to work at Afrihost?
Someone who is enthusiastic, passionate and dedicated to over-the-top, wonderful service?
If you do please share this link with them and we'll pay you R10,000 if the person you refer to us works out.
-> http://www.afrihost.com/jobs/
Why are we asking you?
Because I believe that you, as a client, know our culture and what we stand for and will have a good idea if someone you know would enjoy working with us.
We need great quality people to join our team.
And we need them quickly.
If you've contacted Support or Accounts in the last few weeks you've probably noticed that we've fallen short in terms of the remarkable service we strive for.
The phone hold times have been too long.
We haven't replied to your emails fast enough.
Our turn around time has simply not been good enough.
And I'm sincerely sorry if this has affected you.
But I do guarantee you we will fix this.
And you can help us by sending this email and link to someone you think is able to deliver exceptional service and delight clients:
http://www.afrihost.com/jobs/
**
REMEMBER to ask them to fill in your name on the job application as the person who referred them and we'll pay you R10,000 if we hire them and they become a permanent part of our team.
Sincere apologies again if you've been frustrated by any sub-standard service from us in the last few weeks.
Thanks for your business and continued confidence in us.
Have a great day!
Gian
CEO, Afrihost
P.S.
Get R10,000 by simply sharing this link with someone you believe would love working at Afrihost and if we hire them, and they become a permanent member of our team, the 'Thank You' fee is yours:
-> http://www.afrihost.com/jobs/
We're looking for some great people to help us in delivering phenomenal out of this world support to all of our clients via an email ticketing system and over the telephone.