Despite a very violent history and an intolerance of poor service delivery from the public sector, South Africans seem to be extremely tolerant of poor customer service when provided by a service provider that is charging them. This is truly odd. Whether in a restaurant or an incorrect bill from a cellular service provider, the SA consumer is often far too timid to voice their concerns or objectio
ns. Perhaps the fact that they are alone and not in a large group is the main reason for this. I have always been very vocal when spending my hard earned cash and receiving a raw deal. I never keep quiet. SA service providers are geared towards a war of attrition with unhappy customers. They simply send them from pillar to post, cut them off, threaten with credit bureaus or are blatantly rude in the hopes that the unhappy client will simply pay up and shut up. I have started this page to give all those that have not felt up to the challenge of tackiling consumer related issues. Questions and requests may be submitted on my timeline or by email: [email protected] . The service is free. I hope to be of great value and assistance.
