Chartered Institute of Customer Management - CICM

Chartered Institute of Customer Management - CICM A Contact Centre and Customer Service professional board present in 14 countries in Africa.
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This Thursday, Zimbabwe’s top business leaders meet at the The Rainbow Towers Hotel for CICM’s 10th Annual CX Conference...
23/06/2026

This Thursday, Zimbabwe’s top business leaders meet at the The Rainbow Towers Hotel for CICM’s 10th Annual CX Conference.

Theme: Crafting the Future: A Roadmap to Excellence in Service Delivery

Learn how CX directly drives revenue, retention and operational efficiency in a tough economy.

Guest of Honour: Hon. Dr Jenfan Muswere, Minister of Skills Audit

Limited executive seats remain. Secure yours → [email protected] | cicmaglobal.com or Call: 0783814123

We’re proud to announce Kopano Mashoene, CCXP, Board Member from Customer Experience South Africa - CXSA a 2025 CXPA Af...
23/06/2026

We’re proud to announce Kopano Mashoene, CCXP, Board Member from Customer Experience South Africa - CXSA a 2025 CXPA Affiliate as a speaker at the Annual African CX Conference & Awards.

Kopano is a customer experience executive with a background in economics and finance. With leadership roles at MTN, Nedbank, and Sasol, he’s led CX transformation across high-volume, regulated industries — turning customer insights into measurable business growth.

A CCXP-certified professional and MSc CXM candidate at Michigan State University, he blends academic rigor with real-world ex*****on. Kopano specialised in aligning customer experience with commercial outcomes: revenue, retention, and operational efficiency.

His belief is simple and powerful: “Take care of your customers and they will take care of your business.” – Ziglar

Join us as Kopano shares strategies on CX ROI, data-driven customer strategy, and building CX cultures that thrive under economic pressure at the Annual African CX Conference | 26–28 August 2026 | Protea Marriott Hotel Balalaika Sandton, Johannesburg. 🎤

•Register today: https://lnkd.in/dtyBieKW

Join us as we celebrate the Chartered Institute of Customer Management graduates on 25 September 2026.
23/06/2026

Join us as we celebrate the Chartered Institute of Customer Management graduates on 25 September 2026.

We’re proud to announce Antonia Oakes (Alexander) as a speaker at the Annual African CX Conference! 🇿🇦✨She is the Curren...
22/06/2026

We’re proud to announce Antonia Oakes (Alexander) as a speaker at the Annual African CX Conference! 🇿🇦✨

She is the Current Chairperson of Customer Experience South Africa - CXSA a 2025 CXPA Affiliate, CX Influencer, Practitioner & Thought Leader | 25+ Years Insurance & Banking. She brings the kind of CX wisdom you can’t learn from textbooks. She’s an MBL from UCT/ABSA, MAP from Wits, ACX Master, CPP Master, and former Executive of CX at Old Mutual Insure.

Antonia has built her reputation embedding CX strategies, driving digital innovation, and aligning customer experience to regulation, working closely with the Financial Sector Ombudsman and regulators. As an entrepreneur, global keynote speaker, and CX awards judge, she was named a Top 6 Global CX Leader in 2020.

Her voice? Straightforward, bold, and rooted in African realities. As she says: “If you want to go quickly, go alone. If you want to go far, go together.”

Join us at the Annual African CX Conference to hear Antonia live at the 9th Annual African Customer Experience Conference & Awards | 26–28 August 2026 | Protea Hotel Balalaika Sandton, Johannesburg. 🎤

•Register today: https://lnkd.in/dtyBieKW

Africa’s CX and Digital future starts here! CICM is certifying the next generation of leaders on 27 JUNE 2026 | 09:00-12...
22/06/2026

Africa’s CX and Digital future starts here!

CICM is certifying the next generation of leaders on 27 JUNE 2026 | 09:00-12:00hrs:
1. Global Certified Digital Marketer – Build strategies that actually work for African markets, data costs, and customer behavior.
2. Global Certified Customer Success Champion – Turn customers into advocates, reduce churn, and drive growth rooted in our realities.

No more generic, imported playbooks. This is practical, courageous CX and Marketing built by Africa, for Africa.

Seats are limited. Register today:
📧 [email protected]
🌐 cicmglobal.com

Happy Father’s Day to the fathers shaping leaders and strengthening the future of customer experience. You’d guidance in...
21/06/2026

Happy Father’s Day to the fathers shaping leaders and strengthening the future of customer experience. You’d guidance inspires us all. ❤️💙

🇰🇪Kenya has entered the room! If you want to understand what CX excellence looks like at scale, look no further than Pau...
17/06/2026

🇰🇪Kenya has entered the room!

If you want to understand what CX excellence looks like at scale, look no further than Pauline Warui.

With over 25 years of experience in telecommunications and energy, Pauline established and managed Safaricom PLC, which grew to become the largest contact centre in East and Central Africa, supporting over 20 million customers with a workforce of 1,600 staff. She did not just build a contact centre. She built a benchmark.

Today, as Founder of the EAST AFRICA CUSTOMER CARE CENTRE LTD
and Board Chair of Commonwealth Business Women Africa (CBW-Africa) Kenya , Pauline channels that extraordinary career into training, consulting, and elevating the next generation of CX leaders across the continent.

We are thrilled to welcome her to the stage at the 9th Annual African Customer Experience Conference & Awards | 26–28 August 2026 | Protea Hotel Balalaika Sandton, Johannesburg. 🎤

•Register today: https://lnkd.in/dtyBieKW

The Chartered Institute of Customer Management ( CICM) is proud to announce the unveiling of the 4th Tanzania National C...
16/06/2026

The Chartered Institute of Customer Management ( CICM) is proud to announce the unveiling of the 4th Tanzania National Customer Satisfaction Index (NCSI) Report at our upcoming conference.

The 2025 edition, based on 5,500 Tanzanian voices across 15 regions, records a national CSI of 67.8% — the highest in the index’s history and a 17.6 percentage point gain since 2022.

This evidence-based, globally aligned measurement shows that exceptional customer experience is achievable in Tanzania with existing resources and talent.

Looking ahead: From 2026, NCSI will be co-designed and co-published by CICM, Tanzania Marketing Science Association, and Tanzania National Chamber of Commerce.

Leaders across banks, telcos, energy, sugar & security are proving the standard is attainable.

A huge thank you to Daily News Tanzania for covering this story. Read full article by The Daily News: https://dailynews.co.tz/kapinga-to-grace-tacec-2026-as-event-speakers-unveiled/

Botswana has entered the room. 🇧🇼We’re proud to welcome Moshe Jackson Seloko - BAcc, MBA as our next speaker for the . ...
15/06/2026

Botswana has entered the room. 🇧🇼We’re proud to welcome Moshe Jackson Seloko - BAcc, MBA as our next speaker for the .

Moshe is an award‑winning, internationally renowned transformational speaker, best‑selling author, and globally acclaimed mindshift coach. With over two decades of experience inspiring and motivating people to unlock their full potential, Moshe has delivered more than 1,000 keynote addresses across 24 countries spanning four continents.

Through his work, Moshe elevates audiences, guiding organisations to embed customer experience, leadership, and resilience into their DNA. His voice resonates with clarity, empathy, and vision challenging leaders to move beyond systems and metrics, and to embody CX as a deeply held value.

We’re proud to welcome him to the 9th Annual African Customer Experience Conference & Awards | 26–28 August 2026 | Protea Hotel Balalaika Sandton, Johannesburg. 👏❤️💙

•Register today: https://lnkd.in/dtyBieKW

Decide to dedicate this week to growth, not just survival.😄 Join CICM Executive Membership and turn those Monday plans ...
15/06/2026

Decide to dedicate this week to growth, not just survival.😄
Join CICM Executive Membership and turn those Monday plans into actual opportunities.

📌Register for Executive Membership today: [email protected]

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