TOKS

TOKS TOKS is a service design, Innovative and Diversified Company. Supply Chain, Aviation and Consulting

25/09/2020

The role of the business process specialist is pivotal in automating datasets, supporting the automation of business process, systems rules and developing the reporting solutions used by the information services team and the wider organization. Key benefits include greater accountability, fact-based decision making and increase productivity. The post holder will lead the development of integrated information reporting, apply specialist knowledge and experience to develop high-quality information requirements. The Business Systems Specialist will play a crucial role in helping the company to achieve its strategic objectives. Over the next few years TOKS will grow its business systems process for the company and for the customers. This can be achieved through creativity, innovation and acquiring solutions from other key systems. In addition the post requires strong information-analytical skills to meet the reporting of the organization. The post will require operational working knowledge across the company. The permanent base will be Pretoria or Johannesburg but the post holder will be required to visit other sites in Cape Town, Durban and Richards bay as and when required. The successful candidate will work closely with the Director: Strategy & Development who is responsible for provision of strategic, tactical and operational information data management and reporting across the company in line with national and international organizational objectives, goals and targets.

Hours of Work:
Normal hours of work are from 08:00 am to 16:00 pm Monday to Friday based in Gauteng Pretoria or Johannesburg. However, you may be required to work flexibly and remotely around these core hours as necessary in order to meet the demands of the business.
Job Description Main Purpose:
 The successful candidate will be responsible for the continual development of maintenance of business process solutions, ensuring the organization has access to reports, dashboards and published data cubes that meet the business needs of the company.
 Providing relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc ) to customers;
 This role requires close working with systems development team, I T Services, Planning team and will act as a lead liaison to the systems development team
Main Duties and Responsibilities:
 Develop the company data quality reporting suite incorporating DQ for all main systems
 Responsible for the development/enhancement using a wide range of datasets, and ongoing maintenance of current reports improving efficiency and presentation. Ensuring the reports deliver accurate and useful information
 Responsible for creating and updati designs and solutions in line with implementation plans, and produce relevant guidance material to support new developments including business rules applied
 Maintain technical documentation detailing business rules processing using standardized documentation formats, including change requests
 Create,review,evaluate and test SQL scripts, Data cube, SSRS reports, Power BI reports
 Lead monitoring and maintaining existing processes to ensure that the organization delivers business process solutions services to its customers in line with service level agreements and all other contracts
 Support testing of BI-related internally developed and 3rd party software through numerous permutations & configurations throughout the processes
 Undertake SQL Server tasks including setting security, creating views and stored procedures, linking with the systems development team in relation to data warehouse management and cube development
 In collaboration with systems development team assist with the design and development of the BI staging area, BI data warehouse and ETL processes in line with business priorities
 Responsible for supporting elements of Microsoft SQL Technology stack, in particular SSAS,SSRS and SSIS
 Using specialist knowledge, judgment & weighing up many factors, proposing changes to working practices and procedures in own and other functional departments. i.e advising on and implementing these alternative technologies
 Keeping abreast of I T and cybersecurity developments, awareness of emerging technologies and new software versions. Ensuring an excellent knowledge base for evaluating choice for the company
 Responsible for the day to day management of teams including allocation of work packages and identifying and fulfilling training needs
 Ensuring progress reports, variance analysis and benefits realization summaries are produced for the Director
 Documentation to support training, including written instructions, to other departments in the use of applications and software tools designed and built in-house
 Provide expertise to support the implementation of new systems based on business cases, options appraisals and specifications.

20/09/2020

TOKS is looking for a Sales Executive, who is passionate about traveling, logistics, and Supply chain management within the transport industry. You will manage travel and logistics requirements made for business or holiday and you will provide tourism-related services and package tours on behalf of our customers. This role covers both Logistics and Travel divisions. The goal is to keep our clients satisfied and loyal to future services.

Hours of Work:
Normal hours of work are from 08:00 am to 17:00 pm Monday to Friday based in Richardsbay, KZN. However, you may be required to work flexibly around these core hours as necessary in order to meet the demands of the business.
Job Description Main Purpose:
 Planning and selling travel packages, accommodations, insurance, Logistics, transportations other Supply chain management services;
 Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs, Air charter flights;
 Providing relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc) to travelers;
 Building a customer base for air charter, Travel, and logistics nationally and internationally.
Main Duties and Responsibilities:
 Book transportation, make hotel reservations, and collect payment/fees;
 Use promotional techniques and prepare promotional materials to sell itinerary tour packages;
 Deal with occurring travel problems, complaints, or refunds;
 Attend travel seminars to remain updated with travel and tourism trends;
 Enter data into our software and maintain client files;
 Network with potential customers;
 Maintain statistical and financial records;
 Meet profit and sales targets;
 Attend trade exhibitions and conferences;
Key Skills / Attributes:
 Thrives in a fast-paced and collaborative environment;
 Results and solutions orientated ;
 Understands market dynamics as well as the legal and regulatory landscape;
 Confident, articulate, and able to influence at all levels with exceptional leadership, communication, and interpersonal skills;
 Strong working knowledge of business travel and tourism industry;
 High level of customer service with a track record of operational service level and efficiency improvement;
 Strong analytical skills and excellent judgment;
 Project Management knowledge, skills, and experience;
 Technologically minded;
 Sourcing and establishing new clients;
 Developing and presenting proposals for potential clients;
 Maintaining business relationships;
 Maintain a strong customer service attitude;
 Assist and resolving queries in the operations and accounts department as and when required;
 Planning tour packages;
 Excursions, and day trips;
 Proven work experience as a travel agent’;
 Excellent knowledge of computer reservations systems, GDS systems, and e-traveling
 Fluency in English; multilingualism is a plus;
 Strong sales skills and commercial awareness;
 Ability to interact, communicate and negotiate effectively;
 Sound knowledge of domestic and international travel trends;
 Any qualification in Travel, Tourism, Business or relevant field;
 Personal travel experience will be considered an advantage
 Providing training and assist customers with the Company track and online system;
 Assist and resolving queries in the operations and accounts department as and when required;
 Achieving monthly sales target and budgets;
 Ensure all clients are visited within 40 days;
 Cross-selling with existing clients; •
 Assisting the debtor’s department with a collection of outstanding monies as and when required;
 Completing daily CRM report;
 Printing of waybills and labels, if required;
 Innovating new business opportunities;
 General contribution to business development;
 Assistance in the customer service department as and when required;
 Dealing with all relevant queries in a friendly, professional, and courteous manner;
 Ensure that timeous quotes are given to all customers and that they are accurate and up to date.
Travel:
This position may require occasional infrequent national and international travel estimated to 2 or 3 days once per quarter) for the purpose of customer interface and coordination of supply chain and logistics activities related to the company services provided.
Interested in this role?
Please apply by sending your application letter, expected salary, and C V us.
Closing Date for Applications: 23 September 2020 Time: 11h00 am

Address

249 Aquila Street, Waterkloof
Pretoria
0002

Opening Hours

Monday 07:30 - 05:00
Tuesday 07:30 - 05:00
Wednesday 07:30 - 05:00
Thursday 07:30 - 05:00
Friday 08:00 - 06:00
Saturday 12:00 - 06:00
Sunday 06:00 - 13:00

Telephone

+27764912187

Website

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