First and foremost we would like to thank you for your interest in our company and proudly introduce you to Brackman Administrators.We were established in 1998,and currently have two divisions,namely theoretical and practical training. We specialize in providing competent, self-assured call centre agents that are capable of handling all aspects regarding the call centre environment. if we are affo
rded the opportunity to provide a call centre staffing solution for your company,we are more than willing and able to adapt our course to suit your specific needs,be it outbound or inbound calls. THE COURSE OUTLINE
introduction to Call Centre and inbound Call Management
- Clearly understand a "Call Centre" within an organisation.
- Acknowledge the importance of a Call Centre within an organisation.
- Identify the different technologies and tools used within a Call Centre.
- Explain the essential skills for a call centre Employee.
- Explain the importance of components to consider in running a successful
Call Centre.
- Clearly understand how to adapt to the specific needs of an organisation.
