28/09/2026
📢 YOUR VOICE MATTERS: Help Us Improve SAPS DFO Service Delivery National-Wide! 🇿🇦
We have been given a crucial opportunity to escalate recurring service delivery issues regarding SAPS Designated Fi****ms Officers (DFOs) directly to a senior national level. To make our submission as powerful and credible as possible, we need your factual, firsthand experiences.
If you have recently submitted a fi***rm licence application, competency application, or renewal, please share your experience with us.
We are collecting specific feedback on the following 10 key areas:
1. 🕒 Availability: Is your local DFO available every working day, or only during highly specific, restricted hours?
2. 📅 Appointments: Are you forced to make an appointment to submit applications? Is this an official policy or just "the way they do things" at that station?
3. 🔄 Replacement Staff: If the main DFO is away on leave or training, is there a fully trained backup willing to help you, or does service grind to a halt?
4. ⏳ Appointment Waiting Times: If appointments are required, how long do you wait to get one? Days, weeks, or months?
5. 🤝 Attitude & Conduct: How would you describe the DFO’s behavior? (e.g., Professional, friendly, helpful, or unhelpful, unapproachable, rude?)
6. 🧠 Knowledge & Competence: Did the DFO accurately understand the Fi****ms Control Act (FCA) requirements and their own responsibilities?
7. 📱 SMS Turnaround: How long did it take from the physical day you handed in your application until you received an official SMS confirmation?
8. 🔫 Fi***rm Inspections: For renewals, did the DFO insist on physically inspecting your fi***rm? What exactly did they request?
9. ⚖️ Inconsistent Requirements: Have you experienced different "rules" at different stations? (e.g., one station demanding documents or photos that the law doesn't actually require?)
10. 💬 Other Concerns: Any other specific procedural anomalies, systemic bottlenecks, or issues you believe national leadership needs to know?
⚠️ How to make your feedback count:
To present an undeniable, pattern-based case to SAPS management, please include the following factual details in your feedback where possible:
• Province & Police Station name
• Approximate date of the incident
• Type of application (Competency, New Licence, Renewal)
• Exactly what occurred or what you were told
🔒 Your privacy is safe with us:
All submissions will be treated with the strictest confidentiality. Your information will be entirely anonymised in the final national report. No individual applicant will ever be identified.
📥 How to submit your experience:
Please email us at [email protected]
Let’s use this constructive opportunity to build a fair, consistent, and efficient licensing system for all lawful fi***rm owners. Thank you for your time and support!
