27/03/2026
We almost didn't take this client.
Not because they weren't a good fit, but because they were honest with us in a way most organisations usually aren't.
When we first spoke to their leadership team, they didn't say "we'd like to improve team cohesion", they said; "Our team has completely stopped talking to each other. We don't know how it got this bad, and we're not sure it's fixable."
That level of honesty takes courage, and it told us everything we needed to know about whether the work was possible.
We walked into that first session to a room of people who barely made eye contact. They weren't hostile or disengaged in the obvious sense, just closed. The kind of closed that happens when people have learned, over a long period of time, that opening up in this room costs more than it gives back.
We didn't start with activities or open with an icebreaker, we asked one question and we sat in the silence that followed it. "What's the one thing about working on this team that no one has ever said out loud in a meeting?"
It took four minutes before the first person spoke, and what followed was one of the most honest conversations that team had ever had with each other. It wasn't comfortable or tidy but it was real.
Six weeks later, three sessions and two follow-ups, complemented by a set of team norms they built for themselves, their manager sent us a message;
"I don't know what you did, but they came back different. They actually talk to each other now. In meetings, before meetings and after meetings, it's like a different team."
It wasn't a different team, It was the same team finally in an environment that gave them permission to be fully themselves. That's the only thing that ever actually changes, not the people but the conditions.
If your team is in that place right now, closed, quiet and performing below what you know they're capable of, it's not a people problem; it's a culture problem.
Culture problems are fixable, Always! What's the one thing your team has never said out loud in a meeting? You don't have to answer here, but it's worth sitting with.
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