The CX Coach

The CX Coach For all Customer Experience Training and Consultancy needs.

In the Coach, We help individuals improve their service delivery through various coaching and training programs in Customer Experience.

CICM CX Conference 2022!
24/10/2022

CICM CX Conference 2022!

The work continues even during the festive season...! A big thank you to Children International for a great couple of da...
21/12/2021

The work continues even during the festive season...! A big thank you to Children International for a great couple of days of Emotional Intelligence and Customer Management Training.

I am glad when I touch lives through my work because I know I can never change the world....but I can make a difference ...
02/12/2021

I am glad when I touch lives through my work because I know I can never change the world....but I can make a difference one person at a time. Thank you for the feedback. Inspiring! Poland is blessed to have you!
The Unforgettable Touch!

The most beloved people are rooted in trust. In unwavering belief in customer experience excellence. In their humanity, ...
23/11/2021

The most beloved people are rooted in trust. In unwavering belief in customer experience excellence. In their humanity, their spirit of ubuntu and ability to touch people’s lives. And in a deliberate commitment to grow by aligning their values with how they do business. This is how they become part of people’s lives. This is what all customers yearn for and what they will remember them for. They become unforgettable.

Want to become unforgettable? Visit www.cxcoach.online today, register and get exclusive access to the content that will take your CX Career to new heights.

20/11/2021

The presentation... . Customer Service Personality of the Year Award. Congratulations to for scooping this one! Celebrating success, inspiring excellence!

20/11/2021

At the Personality of the Year Awards 2021 presenting award for Best Customer Service Personality. Its happening right now on Diamond TV. Tune in.

This day in 2016. Painting Africa Gold with service excellence...one country at a time...
17/11/2021

This day in 2016. Painting Africa Gold with service excellence...one country at a time...

Around this time 2017, CX Coach delivering training for MetBank Zimbabwe and Nored Electricity Namibia. Not limited by b...
17/11/2021

Around this time 2017, CX Coach delivering training for MetBank Zimbabwe and Nored Electricity Namibia. Not limited by borders.

This is absolutely true. Once you begin to understand this basic principle, you will realize that the key to profitabili...
08/11/2021

This is absolutely true. Once you begin to understand this basic principle, you will realize that the key to profitability is in creating an emotional connection with your clients - both existing and prospective.

Once you create that emotional connection, your customer encounters become memorable...and unforgettable!

Six years ago, the Eswatini Service Excellence Awards Committee, after organising themselves to commence the journey, ca...
07/11/2021

Six years ago, the Eswatini Service Excellence Awards Committee, after organising themselves to commence the journey, called me in to assist in the setting up and launching of the first ever Eswatini Customer Service Week Commemorations and Awards. By then, as SADC Business Development Director for Cicmaglobal, i had successfully set operations in 3 other countries within SADC, that is, Malawi, Zimbabwe and Zambia. I came in and with an exceptional team led by Dr Oliver Museka, prepared, launched and executed the first Eswatini CSweek and CS Awards. Six years down the line, i am proud to see how this has grown with resounding support within the Kingdom of Eswatini.
There are very few things that gives natural intrinsic rewards and satisfaction. One of them is creating something and watching it grow and soaring high. I did not put all the work but my contribution was appreciated then and is still appreciated now. As the Chief Adjudicator of the 6th Edition of the Eswatini Service Excellence Awards, i would like to congratulate all the winners, finalists and nominees. Looking forward to greater things next year.

When it comes to Customer Service and Customer Experience, the contribution goes beyond borders, it cannot be contained ...
07/11/2021

When it comes to Customer Service and Customer Experience, the contribution goes beyond borders, it cannot be contained within a country! A proud Chief Adjudicator for the just ended 2021 Eswatini Customer Service Awards! The work continues...
It was a memorable night, one which has no choice but to be always remembered!

Took a tour of the Victoria Falls with Yvonne McCarthy. Yvonne is from Ghana, she is the Founder and President of the I...
31/10/2021

Took a tour of the Victoria Falls with Yvonne McCarthy. Yvonne is from Ghana, she is the Founder and President of the Institute of Customer Service Professionals (ICSP Ghana). She is also Board Chair of the Western African Association of Customer Service Professionals.

It was good hosting her and giving her a tour. The knowledge shared in the short time she was in Zambia was invaluable! But i certainly hope we gave her a memorable experience in Zambia...!

Address

41 Chandamali Road, Off Mosiotunya Road
Lusaka

Telephone

+260971188696

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