Marvel Executive Business Institute Limited

24/10/2025

Marvel Executive Business Institute Limited wishes you a Happy 61st Independence Day 🎆

08/10/2025

Happy Customer Service Week! 🎉

Here’s to all the amazing people who go the extra mile to make customers feel valued every single day. Your patience, kindness, and dedication truly make a difference. 💙

07/10/2025

✨ Exciting News ✨
Our CEO has been nominated for the Zambia Customer Service Awards 2025 under the Customer Service Business Leader category, thank you for your nominations 🙏.

This nomination is a recognition for the great work we are doing to change the face of business with Exceptional Customer Service training. At Marvel Executive Business Institute Limited we believe that satisfied and happy customers are your best Sales Agents.

We still need your support and vote to make it possible for us to bring this Award home.

Voting is now open and this is how your vote 👇:
https://wa.me/message/E57X5FLL5BOXH1

It’s Official, the Nominees Are In! 🥳🥳

You nominated. You waited. And now, the moment has arrived!

The Zambia Customer Service Awards 2025 individual category nominees have been revealed!

Now it’s time to VOTE 🗳️

Your voice will decide who takes home the crown for service excellence.

To cast your vote:
✅ Dial: *388*7 #
✅ Or follow the link: https://wa.me/message/E57X5FLL5BOXH1

Voting runs up to the 20th of October.

And don’t forget, the Customer Service Awards Gala Dinner is just around the corner!

If you haven’t secured your ticket yet, now’s the time.

Email: [email protected]
Contacts: 0954947747 / 0963337530 / 0779390026

30/09/2025

Dear SMEs,

Many businesses don’t struggle because of a lack of customers — they struggle because they don’t actually know who their customers are. When you try to sell to “everyone,” you end up reaching no one.

The key is to qualify your leads. Take time to understand who truly needs your product or service, who can afford it, and who is ready to buy. When you focus on the right people, your marketing becomes easier, your sales close faster, and your business grows stronger.

It Is Possible 🏆 Believe In Yourself 💯

19/09/2025

✨ Happy Client 😀

Thank you Sit n Steam Yoni Spa for engaging and trusting us to train your team in Customer Service 🙏.

In today’s competitive world, customer service is not just a skill; it’s a business luxury, the heart of every business. When staff are well-trained, they not only meet expectations but also create memorable experiences that keep clients coming back ☺️.

And we would like to recognize and appreciate our Expert Trainer Immaculate Brina Ms. Immaculate Mwengwe for successfully delivering such an impactful training.
Ms. Immaculate is a Certified Customer Experience and Customer Service Expert, a Corporate Trainer, with over a decade of banking experience and she's passionate about Entrepreneurship & Investment. We value our collaboration with her 🤝.

Thank you once again, Sit n Steam Yoni Spa, for valuing professional growth and investing in your team. Your commitment to excellence will surely reflect in the smiles and satisfaction of your clients. 🌸

Their Top Products and Services Include:
✅ Lashes: K250-K300
✅ Name tattoos: K150
✅ Microshedding K500
✅ Waxing: K500 full set (underarms K100, Hollywood K400, Brazilian K350).
✅ Nails: K250 Poly Gel (with/without tips).
✅ Gel paint: K120 hands, K80 toes.
✅ Stick-ons: K150.
✅ Wigs: Knotless K350, Bone straight K750-K1000.
✅ Pedicure: K300 (free gel paint on toes).

You can get in touch with Sit n Steam Yoni Spa on +260957599916 situated in Woodlands, Lusaka-Zambia.

For SME and Corporate tailored training, contact us today and let us help you grow your business.

📱 Call or WhatsApp: 0976102022
📨 Email: [email protected]
🌐 www.marvelbusiness.institue
📍 Lusaka-Zambia.

Let Your Business Experience Success 💯

16/09/2025

Dear SMEs,
Success doesn’t happen overnight, businesses are not built in a straight line, the road to a successful and sustainable business is always under construction 🏗️ 🚧 it takes consistency, perseverance, and determination.

Every late night, every small step, every effort you put in is shaping you into the business owner you dream to be.

It may not make sense right now, but one day you’ll look back and realize every single move mattered. Trust the process. Keep pushing. Your breakthrough is coming.

Remember, if it gets hard then change your strategy not the Goal 🎯

It Is Possible 🏆 Believe In Yourself 💯

10/09/2025

✍🏽 Business Tips of The Week!

Improving Customer Service for Entrepreneurs and SMEs:

Dear SMEs,
One thing that keeps customers coming back is how you make them feel. In today’s competitive market, people don’t just buy your product or service but they buy the experience that comes with it.

So, here are some of the ways we have put together to help you improve your customer service:

✅ Listen more than you talk – Customers want to be heard. Take time to understand their needs before rushing to sell.

✅ Prompt Response – Whether it’s a phone call, WhatsApp message, or inbox inquiry, timely responses show professionalism and care.

✅ Personalize the experience – Use your customer’s name, remember their preferences, and follow up. Small gestures build strong customer loyalty.

✅ Train your team – If you have staff, make sure they understand the importance of treating every customer with respect and kindness. Let them understand why customers are important to your business. Customers are the reason for your existence as a business.

✅ Handle complaints wisely – Don’t argue. Apologize where necessary, find solutions, and turn a bad experience into a chance to build trust with customers.

At the end of the day, great customer service is free marketing. Happy customers will always bring more customers to your business.

👉 What customer service lesson has worked best for you in your business? Share your thoughts—we’d love to learn from you too.

Let Your Business Experience Success 💯!

01/09/2025

✨ Happy New Month To All Our Entrepreneurs and SMEs! ✨

Dear SMEs,
As we step into a new month, we wish to remind you that every month brings in new business opportunities to build clientele, grow your sales and achieve your business goals.

Stay Consistent, Stay Positive and never stop believing in your vision that made you start your business in the first place.

This month as the potential to be one of your best, where you will close it with high sales revenues.

Remember, if it gets hard then change your strategy not your Goal 🎯.

It Is Possible 🏆 Believe In Yourself 💯

We Support Your Every Step, Because We Believe In You 🤝.

06/08/2025

Dear SMEs,
I know it's hard but one day it will all make sense, your sacrifices and efforts are not in vain. It's practically impossible to work so hard and be strategic about your business then fail to succeed.

Look at it this way, water breaks rocks not because of its strength but because of its consistency. In the same manner, your efforts to see your business succeed are what creates opportunities, they make the way for your business to flow.

You have made so much effort to be where you are today in your business, be proud of yourself. So many things would have made you stop but here you are.

Don't Just Give Up!
Remember, if it gets hard to achieve then change your strategy not your Goal.

It Is Possible 🏆 Believe In Yourself 💯

05/08/2025

Entrepreneur of The Week!

Meet Mr. Katoloka James Sakala, the CEO and Founder, the visionary leader behind Kato Electronics Specialists; a proudly Zambian company making an impact in the solar energy space.

With a strong passion for clean and sustainable energy, James has managed to build one of the most trusted Brands in professional solar panel installation and consultation across Zambia. His company has successfully delivered installations for some of the country’s most reputable companies, and his dedication to quality, reliability, and innovation continues to raise the bar in the energy sector.

What makes James stand out isn’t just his technical expertise – it’s his commitment to helping businesses and homes switch to smarter, eco-friendly energy solutions that reduce costs and improve sustainability.

📩 For consultations or solar installations, Contact Kato Electronics Specialist on:
Cell 📲: +260963958205
Email 📨: [email protected]

04/08/2025

It's a rap, it has been an adventurous long weekend.
Let's strap up now and prepare for tomorrow, business continues.

04/08/2025

Happy Farmer's Day to all our Farmers out there.
We value your contribution to the economic development of our beautiful country Zambia.
Continue to inspire us!

It Is Possible 🏆 Believe In Yourself 💯