Grand Hospitality Management Services

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12/02/2020

My Queen! my Mother!
I give thee all myself, and,
to show my devotion to thee,
I consecrate to thee my eyes,
my ears, my mouth, my heart, my entire self.
Wherefore, O loving Mother,
as I am thine own,
keep me, defend me,
as thy property and possession.
Amen.

O Mary, conceived without sin, pray for us who have recourse to thee.

22/11/2019

The Shared Blessings Business Consultants in collaboration with Grand Hospitality Management Service are proposing to hold a training workshop for the hotel management and supervisory staff on

TOTAL QUALITY MANAGEMENT.

Below is the workshop outline, stating the objective and benefits of the two day workshop

Training Program Description

This training course will help participants understand total quality concept and

techniques for managing, controlling, and improving quality. This course exposes

participants to contemporary knowledge and techniques of TQM. This would in turn

enable the participant to articulate and implement quality improvement processes

in the workplace, in line with the philosophy of Total Quality Management.

Through the trainer’s expertise and practical knowledge, you will be able to define

the key concepts associated with Total Quality Management and you will be able to:

• Determine the impact of quality on profitability

• Adopt TQM as a fundamental business strategy

• Communicate the importance of customer focused TQM

• Use seven QC tools for data collection and analysis

• Implement a business strategy driven by Total Quality Management (TQM)

• Accomplish the cultural transformation necessary for successful implementation

of total quality practices

• Achieve world-class status in manufacturing and service through TQM

• Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives

This Training Program is designed for

This training course is beneficial for executives, engineers, and supervisors from

QA, production, maintenance, and engineering.

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods,

to give all participants the best opportunities for learning, including:

• Class Session

• Group Discussions

• Simulations exercises

• Case studies and Problem Solving Exercises

• Individual assignments

• Templates and tools

Course Dur

15/11/2019

FIVE IMPORTANT FACTORS IN TOTAL QUALITY MANAGEMENT

Written By: Bob Napierala

Total Quality Management (TQM) is a participative, systematic approach to planning and implementing a constant organizational improvement process. Its approach is focused on exceeding customers’ expectations, identifying problems, building commitment, and promoting open decision-making among workers. There are five major steps to TQM, and each are essential to successful implementation.

COMMITMENT AND UNDERSTANDING FROM EMPLOYEES

It is key to ensure that all employees within your organization know about the Total Quality Management (TQM) policies and make them an fundamental part of their work. Your employees should know your corporate goals and recognize the importance of these goals to the overall success of your organization. Employees need to know what is expected from them and why. It may sound like a no-brainer but too often this is not driven home by management. When employees understand and share the same vision as management a world of potential is unleashed. If they are in the dark, commitment is lacking and policies will not be successfully deployed.

QUALITY IMPROVEMENT CULTURE

The organizational culture needs to be modernized on a continuous basis to encourage employee feedback. Your employees are full of valuable knowledge- embrace it! Listen to those executing the processes that keep your

09/11/2019

Standard operating procedures for Hotels | Resorts

A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standards in your hotel.

The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff should be given training on hotels SOP.

In addition to the above, the hotels training or HR department should maintain and document department wise. Below sample SOP formats which will help you to create and document SOP for your hotel.

09/11/2019

Majority of the hospitality industry depends on the natural beauty and charisma of destinations thus emphasis on sustainability should be laid. Hotel operators are aware of the benefits of sustainability and many of them publicly promote their best practices as their marketing strategy. They are adopting green marketing as an opportunity to differentiate themselves from their competitors, cut costs associated with waste disposal and material usage. This paper aims at understanding the importance of green marketing with respect to implementing green practices in the hotel industry. The purpose of the study was to determine the benefits and challenges of undertaking environmental best practices and integrating these practices into their marketing strategy. The data were gathered from both primary and secondary sources. Primary data were collected by surveying the hotel staff across 20 hotels in India. Study concluded that hotels who have implemented green practices in their operations have been benefited like enhanced reputation and more worth among customers in comparison to other hotels. Most of the hotel implemented the environmental initiatives without any systematic approach. It is recommended that hotels should develop green management policies for improved quality of the environment and minimizing their impact of operations on the environment.

18/07/2019

While the skills to manage a hotel effectively come naturally to many hotel managers, these tips can also help improve operations at any property:

Hotel management tip #1
Use technology to maximise your efficiency as well as improve results

A technology suite that is built specifically for the hotel industry is the best way to increase efficiency while simultaneously boosting revenue at any hotel property. Hotel managers must wear several different hats at any given moment of the day, and technological resources that can help lessen their workload will have a direct impact on their overall success.

Hotel management tip #2
Manage your hotel staff by delegating appropriate tasks and rewarding them for a job well done

Managers across all industries and fields have to know the importance of delegating. The most effective managers know when and how to delegate specific tasks to capable employees. The best managers take it one step further, and recognize as well as reward staff when they produce results. This is key to recruiting and retaining the most qualified staff members.

Hotel management tip #3
Understand your hotel brand and communicate that message throughout every aspect of your marketing strategy

Regardless of the size and type of hotel a manager is operating, there will be a brand message to communicate. Effective managers recognise their hotel brand and promote it to their target market segments. They know how to create and implement a marketing campaign that will increase brand recognition, improve loyalty and boost bookings.

25/06/2019

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< Learning CenterTIPS & IDEAS
Top 6 Problems Hotel Managers Face
By HANNAHJANUARY 16, 2017
Most hotel managers must juggle a variety of tasks, from marketing the business and encouraging more bookings to balancing revenue and expenses.

Managers also must have the traits of a good leader – they need to be friendly and personable, have excellent communication skills, manage their time well, and much more.

But changing times means changing demands. Managers today are facing different challenges and problems than in times past because of new technological developments and customer behaviors.

Here are the top six problems hotel managers are facing today.

Changing Customer Expectations
With the emergence of services like Uber and other apps that make instant results possible, consumers are beginning to expect the same level of convenience, personalization, and efficiency everywhere they go.
Keeping Up With The Latest Technology
Increasingly, hotel guests are becoming tech-savvy and demand and expect conveniences like Wi-Fi, USB ports, more electric outlets, flat-screen TVs, and so on.

Hotels can also streamline workflows and systems using the latest technology, which is often expensive but worthwhile. This requires managers to stay up-to-date with new developments, and find the right applications and software to meet their changing needs. “Futureproofing” is nearly impossible in an age where advancement is constant, and hotels are sure to have different needs over time.

Long & Irregular Working Hours
This isn’t anything new in the hardworking hospitality industry. Due to ongoing demands and the nature of the hotel business, responsible individuals need to be on-site nearly 24/7. Even if those duties are divided among several people, as they usually are, a manager’s hours are often long and irregular.

Managers must manage stress and burnout if they are to be successful in their role over the long haul.

Maintenance & Ren

19/05/2019

Hotel turnaround strategy – Improving results in a few months
Posted on 2014/01/07 by Patrick Landman
Hotel asset management is always a challenge, especially when the hotel is facing some difficulties. Many properties are built without sufficient planning and ran by under qualified management. There is also a shortage of understanding in the business in general. As a result hotel assets become distressed and are in dire need to be turned around.

Yes, unfortunately many hotel businesses are challenged with not having the right staff and management that truly comprehend their job. They lack the capability of connecting the dots between the work they are doing and the financial results of the hotel.

How should you increase hotel income in just a few months time? Here is our hotel turnaround management checklist:

Speed to Market
An underperforming hotel probably got to its current situation through a slow process of decline. Business and profitability eroded over time. To get out of the slump you need to get momentum back on your side.

Takeover management is done with speed to reenergize the organization and the employees. You need to get the team huddled up. With motivation levels up again you will be able to get a long way. Look for some quick wins to show them your approach has a positive impact, and you will get people on your side for the long battle ahead of you.

Keep it simple
When we take over hotels I generally find that rate structures, marketing and distribution strategies are overly complex. As a result they become time consuming to manage. At a certain point you don’t even know where and at what price you are selling your hotel rooms.

I have seen many hotels having absolutely no control over their rates and inventory, just because they jumped on every promotion distributors proposed. Just imagine, an early bird discount of 10%, combined with a stay 4 pay 3 nights offer, and free breakfast for weekdays from 2 nights, and a 5% override commission. Do t

08/04/2019

Looking for that hotel consulting company which can give your hotel that competitive edge? GHMS is a game changer in hospitality consultancy. With our business development DNA, and creative insight we drive results for independent hotels and starting hotel groups.

Forget about the traditional hotel industry approach, and turn your hotel into a winning success story. We strive to challenge the status quo and established order with our best practices and proven strategic methodology. Whether you need help, developing and rolling out a new creative hotel concept, turning around an underperforming property, or groom your results before selling of your hotel.

GHMS is a firm believer you can drive a more healthy return on investment with a unique product and amazing guest experience, over the conventional hotel franchise chain branding route. Keeping up with the latest developments and solutions in hotel distribution and online travel marketing can be challenging, with the landscape changing so quickly. Our hotel strategy specialists are here to change your hotel into a market leader.

We will assist you in setting the right priorities and focus on action steps that generate an effective ROI with your hotel real estate asset. With our consultancy services we help you turn the tide in your hotel and drive up your financial results.

08/04/2019

Looking for that hotel consulting company which can give your hotel that competitive edge? GHMS is a game changer in hospitality consultancy. With our business development DNA, and creative insight we drive results for independent hotels and starting hotel groups.

Forget about the traditional hotel industry approach, and turn your hotel into a winning success story. We strive to challenge the status quo and established order with our best practices and proven strategic methodology. Whether you need help, developing and rolling out a new creative hotel concept, turning around an underperforming property, or groom your results before selling of your hotel.

GHMS is a firm believer you can drive a more healthy return on investment with a unique product and amazing guest experience, over the conventional hotel franchise chain branding route. Keeping up with the latest developments and solutions in hotel distribution and online travel marketing can be challenging, with the landscape changing so quickly. Our hotel strategy specialists are here to change your hotel into a market leader.

We will assist you in setting the right priorities and focus on action steps that generate an effective ROI with your hotel real estate asset. With our consultancy services we help you turn the tide in your hotel and drive up your financial results.
We do on site training for hotel and catering staff
- customer care
- bar management
- food and beverage service
- food production
- upselling techniques

Address

Lusaka
10101

Telephone

0211294707

Website

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