Benson Mukandiwa (CMgr FCMI-FIML) is a multiple Award Winning Chartered Fellow & Manager. An erudite scholar and global citizen acknowledged by a coterie of affiliates and professionals as Customer Service - CX Consultant, Business Analyst, Author-preneur, International Speaker, and Researcher in Customer Management. An astute think tank with fifteen years plus management expertise majoring in Bra
nd Experience; Customer Experience; Employee Experience and Product Experience. He focuses on helping organizations improve their culture, strategy, marketing, interaction design, and customer-centric leadership practices. He is the Emeritus founding Editor In Chief for The Customer Magazine the CICM Global’ s official bi-monthly magazine which is distributed across Africa. Benson is an internationally published business author, customer experience leadership research-fellow, erudite scholar, an impeccable conference speaker & Facilitator. He is equipped with diverse talents henceforth in his daily lifestyle and books he strives to impart business-world life skills, like leadership, salesmanship, innovation and networking. An Open Source Leader of unique attributes whose traits are: Awake, Interconnected, Trustworthy, Quick, and Accessible. Hard work and being innovative are marks of his career and has made him eligible for highly-regarded positions in society. His expertise is acknowledged across multiple global networks and by fellow associates at various institutions and organizations. Benson is an impeccable facilitator recognized and certified as:-
Chartered Fellow - Chartered Management Institute - United Kingdom (CMgr FCMI);
Chartered Fellow - Institute of Managers and Leaders Australia - New Zealand (CMgr FIML);
Fellow Member - Chartered Institute of Customer Relationship Management (FCICRM);
Fellow Member - Chartered Institute of Customer Management (FCICM);
Fellow Member of Zimbabwe Institute of Management (FZIM);
Fellow Member - Marketers Association of Zimbabwe (MAZ Fellow)
Certified Open Source Leader September 2018 - Common Purpose – United Kingdom (Badge)
Certified Member - International Association of Facilitators-Canada (MIAF); &
Certified Member- International Institute of Business Analysis-Canada (MIIBA). In other elected and appointed positions he also serves as: Branch Chairperson for Southern region which makes him a full Councilor/ Board member of the Council of the Zimbabwe Institute of Management(ZIM); Independent Competitions Judge at Zimbabwe International Trade Fair(ZITF); and Independent Facilitator of Programmes for Success Motivation International (SMI-USA), Marketers Association of Zimbabwe (MAZ).His past senior management positions include Regional Business Development Executive, Head of Internal Audit Operations, Retail Operations Manager, and Retail Area Manager. He is twice a graduate from the Zimbabwe Institute of Management where he aced his-final exams in Business Leadership (EDBL), Supervision and Management (DSM) and graduated Magna Cum Laude in Bachelor of Science Management and Marketing Intelligence (BSc. Benson is happily married to his queen Martha, and the couple is blessed with two sons, King Ethan and King Edric and two daughters Princess Eliana and Princess Eliora
Full profile: http://whoswho.co.za/benson-mukandiwa-471173
