Stanrosa Business Associates

12/10/2026

Join us this coming Friday afternoon as we give you a brief but high-level training session which will look at the strategic approach to providing exceptional service excellence for your customers.
This session is a collaboration with our partners in Zambia, Peza Job "Zed"
In one hour of your time you will have a panoramic view to identify key elements you can implement and get your customers keep coming again.
This will be a free online but registration if necessary. The link will be shared to delegates who will register via our portal: https://stanrosa.co.zw/events/2f60060b-ebb2-4421-9435-541a0c208621

09/10/2026

SELF AWARENESS IS KEY IN LIFE.
We are all animals.
There is an animal in all of us.
Self awareness helps us understand ourselves in how we think, feel and behave. We better understand ourselves when we know our strengths and weaknesses, our triggers and fears.
Self awareness helps us understand how we affect others around us. We get to understand how our thoughts and actions impact others around us. We had an opportunity to look into this during our presentation at the Zimbabwe Broadcasting Corporation staff training workshop on
Joseph Nkani
Which animal is in you?🤔
Knowing yourself helps you understand how you can handle your customers. 🧐

05/10/2026

If you know what’s good for your organisation.
Did you that it’s Customer Service Week as we speak?

04/10/2026

Shout out to my newest followers! Excited to have you onboard!

Blessing Takudzwa Kanyungwe, Nyasha Manyuk, Alfred Marombedza, Hilary Chikunguru

28/09/2026

Many people and/or departments in an organisation struggle with:
1. Negative feedback from customers.
2. Handling difficult encounters with customers (Are customer’s difficult? 🤔)

So today, in partnership with Customer Experience Association of Zimbabwe -CXAZ we had the opportunity to train Zimbabwe Broadcasting Corporation Licensing Department staff members on these elements and we concured that negative feedback from our customers is actually an opportunity for us to recover the service whenever we drop the ball.
A silent angry customer is dangerous - they walk away with the money.
When a customer complains, listen, value the feedback and take corrective measures.
When a customer complains it’s an indication that they want you to correct something because they still want to continue dealing with you.
Joseph Nkani presented on the topic “Personal safety, boundaries and professional disengagement” plus on “Closing the Feedback Loop”
A lively and interactive session it was.

24/09/2026

You cannot expect results from your team if you haven’t invested in them.
Let us collaborate with you in your staff development programs through our various training programs.
October brings the annual International Customer Service Week as such, only in October, we are offering hugely discounted Customer Service Excellence or Customer Experience Management training sessions to brands that are particular about delivering memorable customer encounters.
Let us talk.🤝

23/09/2026

For the past couple of weeks we had the opportunity to provide staff performance evaluation services for a Zimbabwean car-rental company.
Our brief was to look into the performance of their marketing team members located across their five branches in the country.
Our general focus areas were:
1. Their Customer Profiles.
2. Their Operations (S.O.Ps)
3. Their Revenue Sources
4. Their Controls.
5. Their Sales & Marketing Strategies.
6. Their People.

Various outcomes were noted and they proved to be very informative leading to the formulation of revised S.M.A.R.T objectives for the next staff performance assessment presided over by Joseph Nkani
Are your concerned about your revenue, cost containment and leakages, accountability, unclear operational procedures and protocols as well as uninspired application by your staff members?
Talk to us we can assist.

19/09/2026

We had the opportunity to present on “Beyond the Transaction: Building Customer Trust, Value & Long-Term Business Relationships” where our Founder and Lead Consultant Joseph Nkani spoke about ways to engage a customer and “politely force” them to come back again and again.
He spoke about how to touch a customer’s heart which effectively becomes an emotional connection leading to a brand building a relationship with the customer.
Customers don’t buy products/services, but a relationship.
Touch their hearts.
Thanks to Ukonu Jude Uche for putting the workshop together.

18/08/2026

Join this practical conversation on Customer Experience management as we explore ways to create memorable and long lasting seller-buyer relationships.
Click the link in the comments section to register your online attendance.
Ukonu Jude Uche

Send a message to learn more