21/05/2016
Why does etiquette matter in business?
It creates a harmonous work environment and represents the company in the best possible way.
It positions you to:
- Project a positive image
- Project confidence and authority
- Distinguish yourself from competition
- Build relationships
Etiquette is a combination of manners and principles.
Manners are based on:
- Consideration
- Respect
- Honesty
Manners tell us what to do in all kinds of situations and what to expect from other people.