19/11/2024
VACANCIES ALERT!!!
NB* LOCATION: KWEKWE, ZIMBABWE
2 *HOTEL HOUSEKEEPING/CLEANING SUPERVISOR
Supervision & Training:
• Supervise and lead the housekeeping team, ensuring that tasks are completed on time and in accordance with the hotel’s cleanliness standards.
• Train new housekeeping staff on hotel procedures, cleanliness standards, safety protocols, and proper use of cleaning supplies and equipment.
• Provide ongoing training and support to the team to improve efficiency and productivity.
Room & Area Inspections:
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are consistently met.
• Report any maintenance issues, safety hazards, or damages to the maintenance department for immediate action.
• Ensure that guest requests for additional amenities or special cleaning requirements are fulfilled promptly.
Inventory & Supplies Management:
• Monitor and manage the inventory of cleaning supplies, linen, and guest amenities to ensure that stock levels are maintained.
• Order cleaning supplies and equipment as needed, ensuring the proper storage and safe use of chemicals.
• Ensure that housekeeping staff use cleaning supplies and equipment in a cost-effective and environmentally friendly manner.
Guest Interaction & Satisfaction:
• Handle guest requests and complaints related to housekeeping services promptly and professionally, ensuring that any issues are resolved to the guest’s satisfaction.
• Ensure that all guest rooms are serviced according to the hotel’s standards of cleanliness and that rooms are prepared for guest arrival in a timely manner.
Reporting & Administration:
• Maintain records related to inventory, maintenance issues, staff performance, and guest feedback.
• Provide regular reports on housekeeping performance, including room status, stock levels, and labor productivity to the Executive Housekeeper or Assistant Housekeeper.
• Assist in the preparation of departmental budgets and forecasts.
Key Skills & Qualifications
• Minimum of 2-3 years of experience in a hotel housekeeping role
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Detail-oriented with a commitment to quality and cleanliness.
• Knowledge of cleaning techniques, equipment, and chemicals used in the hospitality industry.
• Ability to motivate, train, and evaluate staff performance.
• Proficient in basic computer skills and housekeeping management software.
NB*This position involves both office work and hands-on tasks in a variety of hotel areas, including guest rooms and public spaces
4*Hotel Reservation Agent
Reservation Management using PMS
• Handle all incoming reservations for guest rooms via phone, email, online booking systems, or in person.
• Input reservation details accurately into the hotel's Property Management System (PMS), ensuring that all information is correct (e.g., guest name, dates of stay, special requests).
• Confirm reservations, send booking confirmations, and communicate any special requirements or preferences with relevant departments (e.g., housekeeping, front desk).
• Monitor and manage room availability to avoid overbookings, ensuring that the hotel achieves maximum occupancy.
Customer Service:
• Provide exceptional service by responding to guest inquiries, explaining hotel services, and offering personalized recommendations to enhance the guest experience.
• Handle guest inquiries regarding rates, room types, packages, promotions, and availability.
• Assist in resolving any booking issues, including cancellations, modifications, and special requests.
• Provide guests with accurate and up-to-date information regarding the hotel's amenities, location, and surrounding attractions.
Upselling & Revenue Maximization
Administrative Support
Key Skills & Qualifications:
• Previous experience in a customer service role, preferably within the hospitality industry.
• Experience with hotel booking systems (e.g., Opera, RoomMaster, or similar PMS) is highly desirable.
NB*This job description provides a general overview of the expectations and responsibilities of the Reservation Agent role. It may be adjusted as needed based on the operational requirements of the hotel.
2* HOTEL FACILITIES MANAGEMENT MEP MULTI TECHNICIANS
• Maintenance & Repairs:
• Preventive Maintenance
• Emergency Repairs & Troubleshooting
• Inventory & Supplies Management:
Key Skills & Qualifications:
• Proven experience in the maintenance and repair of mechanical, electrical, and plumbing systems, preferably in a hotel or hospitality setting
• Knowledge of HVAC, electrical circuits, plumbing systems, and fire protection equipment is essential.
• Previous experience troubleshooting and maintaining commercial-scale equipment and systems is a plus.
• Strong technical skills in mechanical, electrical, and plumbing systems.
• Ability to diagnose and resolve complex technical problems quickly and efficiently.
• Familiarity with building management systems (BMS), energy management systems (EMS), and other hotel automation systems.
• Strong problem-solving and troubleshooting abilities.
• Good communication skills to interact with hotel management and other departments.
• Ability to work independently or as part of a team.
• Attention to detail and a commitment to high-quality work.
Certification in electrical, plumbing, or mechanical systems (e.g., electrician license, HVAC certification, plumbing certification) is highly desirable.
Knowledge of health and safety regulations related to MEP systems.
Vocational training or technical education in MEP-related fields (e.g., electrical engineering, mechanical engineering, plumbing) is preferred.
2*Food & Beverage (F&B) Supervisor
• Supervision of F&B Staff
• Guest Service & Satisfaction
• Operational Management
• Quality Control & Standards
• Cost Control & Financial Management
• Health & Safety Compliance
Key Skills & Qualifications
• Minimum of 2-3 years of experience in food and beverage service, with at least 1 year in a supervisory or leadership role in a hotel or restaurant setting.
• Experience in customer service, team management, and conflict resolution.
NB*The F&B Supervisor will be required to work evenings, weekends, and holidays based on the operational needs of the hotel or restaurant.
The role may require working in high-energy environments and during peak hours, including busy lunch or dinner service times.
Hotel Sales and Marketing Officer *1
The Sales and Marketing Officer is responsible for promoting the hotel's services, increasing brand awareness, and driving revenue through strategic sales and marketing efforts. This role involves developing and executing sales strategies, identifying new business opportunities, building and maintaining relationships with clients, and ensuring the hotel’s services are effectively promoted through digital and traditional marketing channels. The Sales and Marketing Officer will play a key role in achieving the hotel’s sales goals and increasing overall market share.
Sales Strategy Development
• Assist in the development and ex*****on of sales and marketing strategies to achieve revenue targets and increase market share.
• Identify potential new markets, guest segments, and business opportunities to drive hotel sales.
• Create and implement promotional campaigns, including seasonal offers, packages, and special events, to boost bookings.
• Collaborate with the Sales and Marketing Manager to analyze market trends and adjust strategies accordingly.
Marketing Campaigns & Promotions
Market Research & Analysis
Sales Support & Collaboration
Brand Management
Budget & Expense Management
Key Skills & Qualifications:
• Minimum of 2 years of experience in sales and marketing, preferably in the hospitality industry.
• Experience with digital marketing (e.g., social media management, SEO, email marketing) is a plus.
• A degree or diploma in marketing, business, hospitality, or a related field is preferred.
• Additional certifications or training in digital marketing, sales, or event management is a plus.
Interested candidates should forward their CVs on or before Friday 22 November 2024 highlighting the position being applied for: [email protected]
NB* INDICATE YOUR EXPECTED SALARY
