Scarlet IT Solutions

07/10/2026

Local, Friendly and Knowledgeable IT support, right here in Mackay.

07/10/2026

Is it "PEBKAC" or a real IT issue? we've got your IT covered either way.

13/06/2026

Most businesses don’t realise this — the router your ISP gives you is not a security device.
It offers basic connectivity, not network protection.

At Scarlet IT Solutions, we see it every week:
⚠️ ISP routers leave networks exposed
🔒 Hardware firewalls keep businesses safe

A proper firewall gives you real threat protection, traffic filtering, and security your business can rely on. In today’s world, a firewall isn’t optional — it’s mandatory.

If you want your business network secured the right way, talk to Scarlet IT Solutions.

13/06/2026

🚨 Your ISP Router Isn’t Protecting Your Business

Most businesses don’t realise this — the router your ISP gives you is not a security device.
It offers basic connectivity, not network protection.

At Scarlet IT Solutions, we see it every week:
⚠️ ISP routers leave networks exposed
🔒 Hardware firewalls keep businesses safe

A proper firewall gives you real threat protection, traffic filtering, and security your business can rely on. In today’s world, a firewall isn’t optional — it’s mandatory.

If you want your business network secured the right way, talk to Scarlet IT Solutions.

www.scarletit.com.au
07 4881 0019

06/06/2026

How safe is your network?
Are your computers updated?
Have your backups been checked?

Contact us for a Cybersecurity Assessment
07 4881 0019
www.scarletit.com.au

06/06/2026

How safe is your network?
Are your computers updated?
Have your Backups been checked?

Contact us for a Cyber Assessment.
07 4881 0019
www.scarletit.com.au

17/05/2026

✨CUSTOMER APPRECIATION EVENING✨

A huge thank you to all of our valued clients who attended our Customer Appreciation Evening. We hope you had a fantastic time celebrating with us!

We truly appreciate your continued support and trust in our team, and we look forward to continuing to support your company’s IT needs for many years to come.

A special thank you to X-Golf Mackay for hosting the event and to their amazing staff for providing such a great experience throughout the evening.

23/04/2026

IT Support Engineer Position Available

Full-time | Mackay QLD | Immediate Start

Scarlet IT Solutions is looking for a capable, motivated IT Support Engineer to step into a senior role. If you enjoy variety, take initiative, and want a role where your input genuinely matters, this is the place to be.
You’ll work across server environments, cloud technologies, desktop support, and hands-on client work — while also helping guide junior staff and contributing to the smooth running of the business.

About the Role

Support and maintain Windows Server and core infrastructure.
Work within the Microsoft 365 cloud ecosystem (Exchange Online, SharePoint, Teams, Intune).
Provide desktop support across software, hardware and general troubleshooting.
Configure and support medium scale networks including Firewalls, VPN, VLAN etc
Assist junior staff with Point of Sale installations and workshop jobs.
Support and configure cloud based phone systems.
Provide general guidance and support to junior technicians.
Work both onsite and remotely across a diverse client base.
After-hours on-call rotation required (rolling roster)

What We’re Looking For

3+ years in an MSP or similar IT support role.
Strong understanding of Windows Server, networking, and desktop support.
Strong understanding of Microsoft 365 administration.
Familiarity with POS systems and peripherals advantageous.
Experience in VoIP platforms (3CX preferred).
Excellent communication skills and a customer-first mindset.
Ability to work independently and take ownership.
Full Australian work rights and a valid driver’s license.

Why You’ll Love Working With Us

We take our work seriously — but we don’t take ourselves too seriously. At Scarlet IT Solutions, you’ll enjoy:
A genuinely happy, supportive working environment.
A team that actually gets along and enjoys working together.
Occasional early knockoffs when the week’s been big and the jobs are done.
Regular team interactions and a workplace culture built on trust and respect.
Real opportunities to grow your skills and influence how we operate.
We will assist with gaining certifications within the services we offer
Company vehicle
This is a role where you’re valued, not just another number.

Send your Resume to [email protected]

Scarlet IT Solutions cc is a Corporate IT Consultancy dedicated to providing the SME market with service levels second to none.